The hotel is situated in a beautiful valley surrounded by nature. The building is beautiful but needs a little more upkeep, the garden has a lot of potential but seems abandoned. The rooms were clean but again there was room for improvement. Room was very spacious (bathroom was huge).
Well, I always check here before I book and was really looking forward to our stay. Yes, it is a fabulous house in a lovely location, but it is not good value for money. Maybe it's past its best or has become too much for the owners.
Firstly, when you arrive you are not shown to your room but immediately shown the breakfast room, asked what you want and told you have to choose a half hour slot. Then we were taken to the room, which was large, but not particularly clean. The carpet needed a good hoover and there were cobwebs on the large painting above the bed.
Owner looked into the bathroom 'to check the cleaner had done a good job' -We never once saw a 'cleaner'! We were told there was soap in the bathroom, but if we wanted shampoo to ask her for it.
The bathroom was large with a good shower, but there's wallpaper loose on the walls, and the windowsill needed painting. I realised after I had a shower that there's another door onto the landing that was unlocked! The cupboard in the bathroom was full of old videos!
You only get a small bar of soap-nothing else. You only get a very old and fraying bath towel each-no hand towels. I have never stayed anywhere that didn't give you a hand towel.
On to the bedroom. It also needs revamping. Half of the wardrobe has a lock and chain on it, but you can see inside that it is full of the owners clothes. There is a small TV which is tuned into Welsh TV. One side of the bed has a lamp and bedside table, but the other has a settee next to it, so the person sleeping that side has no lamp and no where to put their cuppa. On the plus side the bed was massive and comfortable, but the pillows were very hard.
You are supplied with just two unwrapped tea bags, two coffees and 4 milk cartons. When I asked for more tea bags the next day, we were given 3 tea bags and 1 coffee!
Breakfast. Well you should have seen my hubbies face! One rasher of bacon, one sausage, one hash brown an egg and a spoonful of beans. Had to be the smallest B&B breakfast ever! I didn't mind as I only wanted a small breakfast, but he was bitterly disappointed.
We couldn't quite work out what was going on. Were they just tight? Were there money problems? It was all quite bizarre.
The lady that was running it was lovely, but of advancing years and seemed to be running it on her own. Maybe it's too much for her?. She had younger family staying, but they gave her no help at all.
It's not the worst place to stay, but not worth £85 per night.
Lovely B & B in rural Somerset. Close to Coombe Lodge and 15 mins from Bristol Airport. We stayed in a lovely big room, light bright and airy with a spacious en suite bathroom. We stayed in winter and it was cosy and warm. The bed was very comfortable and breakfast was beautifully cooked and presented.
Upon arrival we were the first of two couples to arrive at the same time. We were greeted and shown to the dining room to fill out some information & our breakfast choices. Personally pop the breakfast choices in the room and get your guests to leave them in the dining room before 8/9pm. On arrival guests want to be shown to their rooms especially after a long journey. Maybe something to think about?
We were shown to the family room with private bathroom. It was not en-suite which wasn’t a problem however I would not describe it as private as next door was a family play/toy room. So we felt very uncomfortable using the bathroom while there was people in the play/toy room. It’s a great idea but not right place to have it - I know personal preference but would you feel comfortable walking along a corridor in just a towel to your room while strangers were in the next room?! No.
The family room was okay - double room with single bed with an adjoining double room. Rooms were extremely cold and with a 2 year old we put the heater on to warm the room up. Only one heater for both rooms so our little one was cosy while we were absolutely freezing! Heating came on maybe an hour in the morning.
Breakfast is served 8-11am with 30 minute intervals and no two rooms could come to breakfast at the same time. There were three rooms including ourselves staying yet once a time had been booked we could not come for breakfast. On arrival to breakfast we had cereal and then was asked if we would like our cooked breakfast so two rooms could arrive because the next room to come down went straight for their cooked breakfast. Guests know in a B&B where a cooked breakfast is the offering they have to wait so do you have to be as strict on times?! Breakfast was adequate and only just warm but the dining room was freezing. We expected fresh bread instead a standard cheap toastie loaf. Milk/butter we asked for a few times to be refilled. I’d of had a jug of milk available with the juice & offer a bigger butter bowl. Fresh coffee was lovely. We didn’t feel rushed but slightly awkward always asking for milk or butter.
We headed back to the room after our breakfast to finish packing but we hung on a bit because we felt we couldn’t checkout until they’d had their last table down for breakfast as I’m not sure what the process would have been if we’d of checked out through breakfast.
Unfortunately we won’t be back. I appreciate it’s personal preference but we have been to similar price B&Bs and had a far better experience. I see the lovely feedback you’ve had hence why I think my review is personal preference but I do agree our room and private bathroom looked tired and in need of decoration. Also a deep clean by moving the beds to hoover the thick dust and hoover the dead flies and woodlice from the drawers. The towels in the bathroom were in desperate need of changing - they were clean but looked grubby. There weren’t many towels either for a family.
I’d maybe revisit the description of the attic room with private bathroom to mention the toy/play room to make guests aware because had I known I’d of booked an alternative room or stayed elsewhere.
I stayed here at the weekend with my partner and three children. We stayed in the family room which was very spacious. This is almost like a little flat only without the kitchen. There is a seperate flight of stairs which leads to the landing where there is a toy room, bathroom and the bedrooms. Not immaculate in terms of cleanliness but it was by no means dirty. We booked to stay here to break up our long journey the next day, we made an early start on both days and declined breakfast however we were offered continental breakfast which could of been left out for us but we declined due to leaving around 5am on both days. The beds were very comfortable, so much so it made the early alarm almost impossible to wake up to. We are planning to do a trip to longleat in the new year and will be returning when we do so. Highly recommended especially if you have young children! Only negatives for us were hard to find in the dark, drove past ended up near the pub. No sugar or sweetener for hot drinks, everything else was great. Thank you for a lovely stay