Would have given this hostel 4/5 had it not been for the room we were given. It's a nice new hostel in a great town. The place is kept very clean and the staff are friendly and helpful. Not all staff members speak English. WiFi was okay, kitchen facilities were good albeit lacking some items usually found in common kitchens such as cooking oil.
Breakfast was basic and could do with offering some more items. Hot water for tea would be great for the people that don't want to drink coffee, and a juice would also be nice (doesn't have to be fresh, just anything to have with the toast/eggs). The main issue with this hostel was with our room choice; we chose a room with a balcony and regretted it for the whole stay. This hostel is situated on what becomes one of Popayans busiest streets. If you choose to open the balcony doors during the day, the noise from motorbikes, cars, horses and people below is far too loud to comfortably sit through. During the night, the soundproofing is extremely poor and will definitely keep a light sleeper up. We were woken up every morning at 5AM by trucks and motorbikes flying down the road. Also the balcony room we were given was right beside the common area, so if anyone chooses to stay up talking in the common area it feels very loud. There was also no hot water for showers.
We saw the dorm rooms and they looked really nice, very large beds and very spacious rooms. Some dorms face the street, and I would highly recommend asking to not be put into these rooms. We also saw a private room on our last day that does not face the street and is a bit further away from the common area (not by much though), so that could be a good choice. If you manage to get a room off the street I'm sure this hostel will serve you very well. It has the potential to be a real winner in Popayan, but I just can't recommend staying in a balcony room there.
We spent one night at Les Balcons Hostel but our stay could have been much longer. We really enjoyed there: friendly and open staff, central and comfortable position in the city, affordable prices, useful and clean kitchen, spacious and organised room with the best bed we have ever seen in a hostel. The shower wasn't the warmest but we could anyway survive.
Thank you very much dear Les Balcons Hostel, it was a pleasure to come!
The hostel looks very new and everything seems properly thought through. The bed was comfortable and the shared showers have good pressure.
The size of the room is good and there are lockers in the room.
For breakfast you can choose fried or scrambled eggs, and there will be toast bread and coffee provided. The toast was not toasted and there was no salt or something for the eggs!
The guys at the reception are very helpful and talk English well.
For COP 10000 you can wash and dry your laundry which is very helpful!
The only but very bad thing is that the rooms are extremely badly soundproofed, given that the wodden doors have some slats (German: Lamellen). So, without any earplugs there is no possibility to sleep, which is poor and not understandable!