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All You Need to Know About the Rooms
at Naxhelet Hotel

Room/Suite (26)
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Guests1 room, 2 adults, 0 children
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... toilet and by the time I'm back, I notice someone in a back room. After a minute or two I'm finally being checked in. I go to...
... recommended as a peaceful base. We stayed in a premium room. Lovely large sized Scandinavian style rooms, the shower was...
... with long chair and you can use robes and slippers from your room or they have lockers. Not much is explained about the...
Featured room amenities
Minibar
They will have to drink water from the minibar (nothing else in there!).
Suites
Hot Tub
Room service
Laundry Service
Internet
Wheelchair Access
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Reviews that mention rooms

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You arrive on a Monday night, 7.30 pm. The reception is abandonned. You ring the gong twice. Nobody turns up. I go to the toilet and by the time I'm back, I notice someone in a back room. After a minute or two I'm finally being checked in.
I go to the restaurant at 8.15 pm. There are two other parties having dinner. I'm the third one. I was told there is only 1 fixed menu as it is Monday night. Luckily I like fish - nothing else on the menu. The foie gras is luke warm with a cold side salad and dressing. Odd. The fish is slightly undercooked - the linguine portion is so small I can hardly see it. Luckily there is a full bread basket. The desert (a fridge-cold chocolate tart) is below par.
Then I go to the bar. Very friendly and they allow me to have the wine by the glass from the restaurant. Promising! But when I ask for a second glass at 10.10 pm, I'm told in no uncertain terms that it will be my last glass as it is not profitable to keep the bar open. Again, when I walked in at 9.30 there were 2 other tables, at 10.10 I was the only one in the bar - but waiting for 2 late arriving colleagues. They will have to drink water from the minibar (nothing else in there!). If it was a monastery, I could understand...but a golf club, restaurant and wellness centre ?
I'm not sure I felt very well tonight.
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Date of stay: September 2017Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from JDanthinne_Naxhelet, Hotel Manager at Naxhelet Hotel
Responded 12 Sep 2017
Dear guest,

Thank you very much for your feedback !

I am totally surprised with your comments and I really do apologize if you did not feel welcomed ! It is indeed our first priority to make your stay memorable upon check in !

Our Bar is every day open until 11 PM. I am therefore checking this immediately this the responsible waiter. Please also note that we have a Honesty Bar open 24/24 where you can find a selection of beverages including local beer and wines. You should obviously have been informed.

As far as the quality/quantity of our menu is concerned I really regret that it did not satisfy you. Our Chef receives your notes as well.

We really hope to welcome you again to Naxhelet.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lovely hotel, beautiful decor and very peaceful. We were here to attend the Belgian Grand Prix and this hotel is about a hours drive from the circuit, thoroughly recommended as a peaceful base. We stayed in a premium room. Lovely large sized Scandinavian style rooms, the shower was wonderful and the bed was big and very comfortable. It would be nice to have breakfast included in the room rate however that is the only negative (not actually even negative) comment about this hotel. The staff were very friendly and attentive. Would recommend this hotel and probably be back again for next years Grand Prix.
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Date of stay: August 2017Trip type: Travelled as a couple
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from JDanthinne_Naxhelet, Hotel Manager at Naxhelet Hotel
Responded 31 Aug 2017
Dear guest,

Thank you very much for your nice comment !

We are very glad that you enjoyed your peaceful stay with us as well as your large confortable Premium rooms. As you said we are located just 55 minutes from the F1 track, less than an hour to relax in our wellness or on our natural terraces.

Please do not hesitate to contact us next time in order to discover our special rates (including breakfast!) even on busiest weekends.

We are looking forward to welcoming you next year !

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We came here for 1 night to use the hotel facilities and the wellness center. The entrance is amazing very clean And tidy. Great design and decoration, the rooms are spacious and beds very comfy. We used the pool, sauna, ... and had treatments. We booked everything in advance even the dinner at the restaurant. It gets very busy at night. They do a 3 courses menu. Delicious all the way.

Few things: the staff at the reception was not super friendly but ok. It was our first visit and he didn't or hardly explained anything about the hotel or where to find the bar, spa, rooms ...

For dinner we booked for 8pm and finished after 23:00 ... casual nice evening but long ... just so you know in advance.
The bar is great and the outside terrace. The Italian waiter was the best very friendly !! The pool area is great with long chair and you can use robes and slippers from your room or they have lockers. Not much is explained about the facilities when you first arrive but it s easy to understand or make sure you ask! Treatments were very good.

Our stay was amazing ... I will defo go back in the summer to experience the surroundings and outside lunch/dinner.

The hotel is gorgeous. It's quiet and peaceful. A perfect place to relax
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Date of stay: May 2017Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from JDanthinne_Naxhelet, Hotel Manager at Naxhelet Hotel
Responded 3 May 2017
Dear guest,

First of all we would like to thank you for your remarks.

Your satisfaction for your room and our services is highly appreciated.

As far as the length of your dinner as well as the attitude of the reception staff are concerned, I will personally inform the entire teams to make sure it is considered and improved in the very near future. Please be assured that we are working every day to create a 100% memorable stay.

We really hope to welcome you again in Naxhelet!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
What a beautiful place. A modern gem, hidden in a golf club. I found this hotel while visiting the area for the Belgian Grand Prix, which is about an hour away. From driving up, seeing the room and eating in the restaurant I was pleasantly surprised by how modern and quirky this place was. First class setting, first class rooms and excellent value for the money.
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Date of stay: August 2016Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from JDanthinne_Naxhelet, Hotel Manager at Naxhelet Hotel
Responded 9 Sep 2016
Cher hôte,

Merci pour votre commentaire, nous sommes très heureux que cette découverte vous ait plu. Nous espérons évidemment vous accueillir à nouveau au Naxhelet.

Bien à vous,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel is very nice. The decoration is so beautiful. I loved the combination of the old elements with the very modern touch. (concrete , glass).
The staff at the hotel is very friendly and welcoming. The room itself was spotless, very clean, comfortable. There was a good hairdryer, slippers and a bathrobe in the room. Very comfortable bed. I will go back.
For the golf course, there is only one thing that I regret. Nor at the reservation, nor at the checkin for the golf we were informed that trolleys were forbidden on the course. We had to carry our golf bags during the game (and found out about this on the court itself). This is not a problem if you know upfront, then you can prepare and bring a carry-on bag. I had brought a very heavy leather cart bag….
But apart from this there is really nothing bad to say about the golf course or the hotel. I had a lovely weekend there and will certainly go back.
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Date of stay: February 2016Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Naxhelet G, Responsable réception at Naxhelet Hotel
Responded 14 Feb 2016
Dear Caroline,

Thank you for your recent stay and your feedback about Naxhelet!
It's very positive for our team to receive compliments from our customers. We are sorry about the trolley on the golf-course, the golf course was damaged and sensitive because of the recent snow. We hope to see you soon for a new stay!
Kind regards,

Naxhelet Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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