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All You Need to Know About the Rooms
at Holiday Inn Express & Suites Bentonville

Room/Suite (12)
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Guests1 room, 2 adults, 0 children
Booking.com
US$ 114
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Travelocity
US$ 108
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Lol.travel
US$ 114
US$ 95
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SAVE US$ 19
HIExpress.comUS$ 108
Expedia.comUS$ 108
Hotels.comUS$ 108
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... price. The desk clerk was very helpful in booking a room and even helped us find discounts to fit our budget. The...
... staff are very considerate and always leave your room very clean and tidy. Offers a free breakfast which is...
... nights while visiting Bentonville and Crystal Bridges. The room was nice enough, but if these are really new mattresses as...
Featured room amenities
Housekeeping
Always clean and well presented - the housekeeping staff are very considerate and always leave your room very clean and tidy.
Safe
The area felt safe and our room was clean.
Hair Dryer
While the hotel is new and everything is very clean, there are few niceties here, such as no hair dryer.
See all room amenities (25)

Reviews that mention rooms

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We enjoyed a comfortable stay here at a reasonable price. The desk clerk was very helpful in booking a room and even helped us find discounts to fit our budget. The beds were very comfortable and the rooms were pristine, almost brand new. Ask for a room that doesn’t face the parking lot if light bothers you. The electric window shade had one disadvantage – it’s not a blackout shade so some light filtered through from the parking lot and other outside lights. It wasn’t enough to bother my sleeping. We’ll stay there again.
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Date of stay: October 2019
Room Tip: Avoid rooms overlooking parking lot
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Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
I've stayed here a number of times when visiting Bentonville, it's my go to hotel. Always clean and well presented - the housekeeping staff are very considerate and always leave your room very clean and tidy. Offers a free breakfast which is overseen by a lovely lady who's very attentive and welcoming, she's a credit to the hotel.
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Date of stay: August 2019Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EricRomero1234, Manager at Holiday Inn Express & Suites Bentonville
Responded 21 Sep 2019
Dear Neil,

Thank you for taking your time to leave your review of our hotel and staff, we are so glad and proud that our staff is able to take care of you during your stay with us. We will ensure that we share your praise to staff mentioned and our hard working housekeepers and breakfast attendant. We look forward to seeing you soon during your next trip to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
My husband and I stayed here for two nights while visiting Bentonville and Crystal Bridges. The room was nice enough, but if these are really new mattresses as the sign in the room states, they should ask for a refund on the one in our room. My side of the bed had a visible dip in the center part of the mattress, which I sunk into each time I laid on the bed. They could also use more insulation as the sound of water from neighboring rooms is very loud. The breakfast area was sufficient, though the cinnamon rolls that were brought out one morning were cold on the inside. As others have mentioned, it can be challenging to get out of the parking lot if you need to turn left. The hotel is located on a very busy street. All in all, I would probably select someplace else in the area if I came back to Bentonville. You get charged a premium for the room since it is in Walmart territory.
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Date of stay: September 2019
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EricRomero1234, Manager at Holiday Inn Express & Suites Bentonville
Responded 21 Sep 2019
Dear Valued Guest,

Thank you so much for taking the time to share your recent experience at our hotel, we are grateful for the insight and opportunity to ensure our service and or product is up to par with what our guest come to expect within our brand. I would immensely like to apologize about the inconvenience with the bed in your room, as stated they are new and we will immediately look into the matter.

Nevertheless your feedback is essential to our success as a whole; we hope that you enjoyed your time in Northwest Arkansas and would love to be of further assistance now or in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel is decent. Very clean and modern. (Almost too modern. Lots of glass, chrome and tile) I arrived with an IHG Rewards reservation, at about midnight. Had to bang on the front doors several times to get the desk clerk to unlock the hotel front door. He came out from the back, looking like he had been asleep, opened the door then returned to behind the counter. Didn't say a word to me. A young Asian looking guy with glasses (No name tag). I told him I was checking in and gave him my name. A few minutes with his eyes on his computer then he handed me a check in document and said "sign here". I signed and he handed me a room key. No hello, not the customary thanks for being an IHG Gold Elite member, and no thank you for my patronage. While unloading my vehicle, a family was banging on the front door with no response. I used my room key to unlock the door and let them in and watched as they stood at the counter for several minutes, until the sleepy clerk came from a back room to do his job. VERY unprofessional! When I was checking out early the next morning, he was still there and still never said a word to me. A lady who was obviously his day shift relief smiled at me, said "Good morning" and asked me if my stay was satisfactory, thanked me and wished me safe travels. The night clerk stood there and acted like he preferred to be in another line of work that didn't involve customer relations.
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Date of stay: September 2019
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Bentonville
Responded 20 Sep 2019

Hello Rdrunnr,

Thanks for staying with us and taking the time to share your thoughts. We're glad you find our facility very clean and modern. On the downside the level of service received at check-in fell below your expectations. Our team has been looped of your review and I'm confident this will be improved to deliver complete guest satisfaction.

We hope you consider us again as pit-stop for your travel in case you're back in the area!

Best,

Ronald R.
Case Manager
IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I can’t say enough about how wonderful my stay at this hotel was. From checking in at the front desk and being greeted by the GM to the comfort and cleanliness of my room and the common areas. I have stayed at several hotels in the area since my work brings me here often. But I must say, my assistant will only book me at this hotel going forward.
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Date of stay: June 2019Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from terileajohnson, General Manager at Holiday Inn Express & Suites Bentonville
Responded 29 Jun 2019
Sin1clair79,

Thank you for taking time to rate your recent experience with us at Holiday Inn Express-Bentonville. I am pleased to hear my team & I delivered a top notch guest experience for you and your family. I hope to see you in the near future as your travels return you to Northwest Arkansas.

Yours In Hospitality,
Teri Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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