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All You Need to Know About the Rooms
at Hotel Impala

Room/Suite (134)
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Guests1 room, 2 adults, 0 children
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Room review highlights
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we booked for a group of 7 people(1 single bed room and 3 double bed).Our major problem with this hotel(night/evening front...
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... hotel is the horrible sound proofing. When you are in the room and someone does something in the room next to yours or in...
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... Upon check-in, I noticed that I could not use the in-room safe (inside the closet - it was not digital but mechanical,...
Featured room amenities
Hot Tub
Safe
Minibar
Laundry Service
Soundproof Rooms
Internet
Wheelchair Access
Baggage Storage
Air conditioning
Wifi
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Reviews that mention rooms

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Disconildo wrote a review Sept 2007
Rio de Janeiro, RJ66 contributions18 helpful votes
we booked for a group of 7 people(1 single bed room and 3 double bed).Our major problem with this hotel(night/evening front desk) started as checking in.They gave us 1 double and 3 single bed rooms even though we had reserve confirmated by local travel operator(cvc Brasil).when my wife and i got upstairs the room was with three single beds,and the room in front of ours, was like we booked. we immediatly went to talk to front desk thinking he had make a mistake.But he said that he had no double bed room available,in spite of we had seen the room like we booked in front of ours(the door was open and we checked that it was available).After some minutes arguing .. the front desk said it was cvc(local travel operator) fault.The amazing thing was that the cvc employee(Andres) was hearing all that talk and did nothing about...not a single word to help us.We did all the talk !
After our awful arriving at this hotel, what else can we say about our stay ?!Front desk(evening/night ) staff always with a fake smile on face.All the information that he gave us ,or was wrong or was imprecise . No complaints about all the other staff wich were friendly(maid,breakfast staff,lobby bar,etc...)
About the room :clean,small,leaking sink,uncomfortable bed with short sheets for that size of bed.The minibar ,the air conditioning/heat system and the hair dryer were ok.Thin walls and noisy rooms, like the major old buildings in Buenos Aires.
Free internet at the lobby(one machine),fair breakfast .And we also tried the chorizo beef with fries ,wich was tasty(good point at lobby bar).
Good location :near recoleta,near 9 de julio,2 blocks away from the supermarket and good restaurants and coffees. 15/20 minutes walking distance for florida street and galeria pacifico.One block from Santa fe subway.5/10 minutes walking distance from Patio Bullrich mall.Definitely good location !!
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Date of stay: August 2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mordva68 wrote a review Sept 2009
Korolyov7 contributions4 helpful votes
The worst thing about this hotel is the horrible sound proofing. When you are in the room and someone does something in the room next to yours or in the corridor - you can hear everything. of course, after some time you get used to it and you feel like at home when your family members walk arond in the eveing, but in the beginning it was like a shck (although I read reviews at booking.com, but still it was a big surprise for me). The breakfast was also quite average, I do not remember any hot meal (except toasts). Of course, normally you do not need to eat too much but for some people it can be important. However, the location is very nice, you can go by feet to most of attractions, and if you can not or do not want to go by feet you can always choose a taxi as an option to travel everywehere for a bit of money. But I would not recommend this hotel, despite it good price.
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Date of stay: September 2009Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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VANWAAG wrote a review Jan 2016
Vancouver, Canada23 contributions10 helpful votes
I had booked this hotel for 4 days, pre-payed. Upon check-in, I noticed that I could not use the in-room safe (inside the closet - it was not digital but mechanical, with a dial). I went down to the reception and asked for help with setting up the safe so that I can lock my valuables. The receptionist (who spoke perfect English, hail to that!) made a grin (as in saying: "Oh no, not again!" - this clearly told me that they already knew of this problem existing), told me that he will send someone to my room to help me. True, soon a very friendly staff appeared - I liked this guy, and he tried everything he could. He looked at the safe and concluded that that it was "unusable" and advised that I should not try to use it (he also said that there was something wrong with the batteries). He advised me to have my valuables stored all at the reception. For me, this would be quite inconvenient, I have to say. I had stayed at many different hotels in many different countries, but all of them had a working, usable safe inside my room. I have never experienced any problems with safety, or with any of my belongings missing or being stolen. I asked immediately if I could get, perhaps, another room (thinking that this may be the case with only this particular room and that other rooms may have a working safe). This staff called the reception and checked, and the response was "no available rooms now, perhaps tomorrow". Sorry, "tomorrow" was too late for me. I could really survive an old room, out-dated furniture, or a "too small TV" (I don't really care for that), etc., but in my world, there is no compromise with safety and security, ever, regardless of how "cheap" a stay may be.

As you guess, I did not feel safe and comfortable so I decided to check out, only 15 minutes after I checked in, inspite of loosing money (my four-day stay here was pre-payed). Rather than arguing with the staff (that would not bring anything good to anyone, and in the end it would not change anything to better), I decided to simply move on to another hotel for those 4 days.

My advise to travellers: take your safety seriously - that should be number one priority. It never occurred to me that I should check if there is a working room safe before booking a hotel, as I have never experienced this problem before.

My point in this case is: the hotel management clearly knows about this problem but they do nothing to address and fix it. Perhaps before you even get to this hotel, ask them to confirm whether there is a working, in-order, in-room safe in your room.

The location is not bad, the neighbourhood is quite nice. This was the reason I chose this hotel in the first place.

Unfortunately, I have not had a chance to experience other (if any) amenities at this hotel, due to my short stay and a quick abrupt check-out.

My summary: No, unfortunately, I would not recommend this hotel to anyone.
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Date of stay: December 2015Trip type: Travelled solo
Room Tip: *** You cannot use the safe in your room *** this is why I checked out as soon as I checked in.
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 525Hotel, Gerente at Hotel Impala
Responded 17 Mar 2016
Estimado Sr. Vanwaag Lamento mucho lo sucedido, pero sin dudas este ha sido un desperfecto en nuestra caja de seguridad electrónica, cuando sucede algo así nosotros solicitamos la reparación inmediata la cual es realizada por una empresa tercerizada y especializada en el tema. Lamentamos no haber cumplido con sus expectativas y le pedimos disculpas por los inconvenientes suscitados. Saludos cordiales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Antonic wrote a review Dec 2009
Hamilton NZ1 contribution1 helpful vote
This is a decent enough hotel but the staff are what really make the difference.
My wife developed laryngitis shortly after arriving in Buenos Aires. Diego and the rest of the staff were extremely helpful and attentive. They phoned taxis and doctors for us, helped us change check our changed flights and generally helped us sort ourselves out during the stay. It would have been a very different experience without their help.
The hotel was well located for getting around town and was good value for money.
It's easy to walk to town from there and it is handy for La Recoleta.
The only downside was that on our second stay there we got the very last room (which is obviously kept in reserve) but they did offer to change us the next day.
I'd just like to say another thank you to Diego. You really made our stay enjoyable!
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Date of stay: October 2009Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Louise M wrote a review Apr 2015
London, United Kingdom306 contributions69 helpful votes
We booked on Hotwire and got an incredibly cheap price for a triple room and breakfast. My 4 star rating reflects the value for money for the price we paid.
I found the location great, easy to walk to many places, loads of buses stop nearby, Metro is 10 minute walk away.

Our room on the first floor was pretty small for 3 but it was clean and beds were fine. We looked out onto an interior shaft of some sort so the room was pretty dark all the time. The safe in our room didn't work. We asked reception about it twice with no response then gave up. Wifi worked fine in our room, not that fast but perfectly useable.

Staff at reception friendly and helpful, gave us a bus pass to top up, offered to print our boarding passes and booked us a cab to airport.

Breakfast was fine for the cheap price - bread, pasties, croissants, ham, cheese, fruit (not the best fruit). It was all fine, nothing special, restocked constantly by a very friendly woman.

I would stay again if the price was equally good.
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Date of stay: April 2015Trip type: Travelled with family
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 525Hotel, Gerente at Hotel Impala
Responded 12 May 2015
Estimada Sra. Louise M Agradecemos mucho sus comentarios y la esperamos cuando regrese a Buenos Aires!!! Saludos cordiales La Gerencia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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