This was definitely the worst experience at any hotel that we have had. Starting with the scary location - this was actually the last on the list. Entering the reception, the lady who received us was unfriendly and definitely not welcoming. I understand that she is expecting but have passion for your job!
The room was clean but because we were a family, we booked a family room. That’s where the nightmare started - being Four people, they gave us 2 towels, 2 cups and 2 glasses. We had to phone to call for extra towels. Then after traveling for the entire day the one thing we looked forward to was a hot shower. The water was cold!! The maintenance guy came to our room and let the water run for over 10 minutes - probably a new technique to heating the geyser. We ended up having lukewarm to cold showers!!!
The tv 🙈 decent channels like mnet 4 and other movie channels, the reception was awful and one couldn’t watch. There was not one kids channel, even with a limited boutique.
When calling reception to complain, she said she doesn’t know why the water is like this, got defensive about why I would say her service was bad.
She did however call back and offered to send her manager an email with my complaint.
Nevertheless, it is safe to say that this was our first and last time ever coming to this hotel. No thank you!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC