Date of stay: August 2022
We had booked Gordon House for a few days and after the first day we noticed that the windows didn't open and the room lacked ventilation (and had a damp smell). My partner was uncomfortable and we let housekeeping know. The next day, we could not sleep the whole night as my partner had serious breathing trouble due to the lack of ventilation. She had to get on an inhaler (steroidal) to which right after dawn we checked out and asked for a refund, packing our bags at 7 am to find another hotel.
All this while the management was completely unhelpful and two weeks later have REFUSED us the refund despite knowing all our concerns.
The management is completely unhelpful, insensitive and shockingly rude to someone with health conditions.
Food is awful at the place (breakfast full of grease and oil) and while the location may seem like it is worth it, please avoid this terrible place.
Room Tip: Avoid the hotel at all costs. All rooms have the same no ventilation problem.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from The Gordon House Hotel, Guest Services / Front Office at The Gordon House Hotel
Responded 1 week ago
Dear Guest, Thank you for taking the time to share about your experience at The Gordon House Hotel. My team and I are concerned that your overall experience at the hotel was less than satisfactory. Please accept my heartfelt apology. We sincerely hope you will give us another opportunity to better understand our shortcomings and thus improve. We look forward to hearing from you and we sincerely hope you will provide us with another opportunity to serve you. Regards, Chetan shinde Hotel Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.