We booked an 18day stay at Bed&Chai after having seen the online pictures on Airbnb and reading the reviews. When we finally checked in to the Airbnb, we were shocked at the miserable, dirty and dingy state of the place. There was dirt everywhere, no cleaning had been done in weeks. The bathroom was deplorable. There was used almost finished toilet roll and no hand soap. We later found red ants in the bathroom!
The bedcovers had old stains, the e headboard had a nail sticking out, the overhead lamp had its wire severed, the curtains were to dirty and sooty to handle.
We made no attempt to move the curtains to check out the tiny dirt and bird poop covered balcony. The kitchen was in a similar state.
Our room was attached to the kitchen and the dining area as a result we had all the cooking smells and the noise from the dining area.
The long staying guests mentioned their rooms were not cleaned in a regular basis..only when they paid the cook to clean their rooms. Unlike other properties this property took the full amount before we moved in..one can only wonder why! When I asked if we could cancel the host said we needed to contact Airbnb directly. When I read the cancellation Airbnb policy it said we could complain but needed to leave the property asap. So we started hunting for another property and with the wedding season on in Delhi it was next to impossible. We eventually found another place but need to move to yet another place for two nights as they’re over booked for a wedding!
I sent all these details and pictures as photographic evidence to Airbnb and they shared it with the host. The host refused to accept our complaint, Airbnb backed their host and out of the 420euros I spent on this filthy property, and stayed all of two nights in, we we will be reimbursed ONLY around 137 euros. Airbnb do not check any property for veracity of the description nor the photos provided by the host.
The host later had shared pictures of the property with the Airbnb but wouldn’t give permission for them to send them to me..I can only wonder why. Those pictures are probably from when the original French host ran the place.
I have written a review on the Airbnb but it probably won’t be put up as the host needs to review our stay first for it to go live. I have written directly to the host and she hasn’t answered to date. I had written to the host after the booking was made and never had an answer.
My advise to anyone considering Bed& Chai as a place to stay..avoid at all costs. A place that takes your money before you see the place and then denies all the facts and pictures is lying blatantly.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.