The front of the house experience of this ryokan is nice. The staff are all incredibly thoughtful and accommodating, and check in is enjoyable.
Beyond the lobby, many of the common areas (including the rooms themselves) are not what one would expect at this price point. There is chipping paint in common areas, elevators look worn, the pool area is extremely dated with chipped liner. All of this would be ok if it weren’t for the prices this ryokan charges. This place needs a major refresh. The fluorescent lighting in the main area of the guest room makes you feel like you’re in a doctor’s office. There were also many surfaces in the guest room caked in dust (the trim along the dividing walls).
We had traditional Japanese meals in other restaurants in Tokyo, and enjoyed the food. The dinner at Gora Kadan was a bit rushed, and to echo another reviewer’s comment, it seemed like it was sitting around on a warming plate and wasn’t that good.
I was looking forward to staying here. If I had to do it again, I’d consider other options (especially for the price). Overall, this wasn’t a particularly luxurious experience.
We were in Tokyo for the 5 days before coming to Hakone for the vacation part of our trip. We loved Tokyo and had a ball, but we packed our days full of events and exploration, and by the time we reached Hakone we were all exhausted.
Gora Kadan was like a dream. We rested in our beautiful rooms. The beds were so comfortable for both us and the kids. Our room had an abundance of natural light with a sitting room that looked out over a private garden area. The grounds of Gora Kadan are simply spectacular. Clean lines and a serene aesthetic set against the backdrop of the mountains.
We both had massages. The first night in the room, which I highly recommend. The next day in the spa. I’ve had a lot of massages throughout my life due to having a back issue, and I am very particular about the quality. These are good, skilled masseuses. Not surprising given that the Japanese seem to do almost everything perfectly.
We did not do the public onsen with the kids, but we did the family one. You can reserve a private one for free. It is such a treat and I would
suggest anyone do this. It’s a different experience from a hot tub. The water really does make your body feel more relaxed and I swear my skin glowed.
The food is a total experience. We tasted and tried so many new things and enjoyed the best sushi and Waygu beef we’ve ever had. We have 3 people in our family with different food allergies to various things and they orchestrated each course of each meal specifically for each person. It was incredible.
The only thing I would suggest is that if you have kids, request a half portion, or just let them share yours. It is so much food and it was impossible for us to eat all of it.
There is a gym and a pool. Both adequate with the basics. If there is a place they can update, this would be it. But, it is fine. Just not amazing like the rest of the property.
Finally, most importantly, the people that took care of us were simply amazing. We were pampered and had every need met. Everyone was so genuinely kind and warm.
On our short trip to Japan we wanted to try something traditional and decided to stay here for one night on our way from Tokyo to Kyoto. It is a great place in a tranquil setting in the mountains. Our room had a small garden with our own spring fed pool. The room is gorgeous with all amenities. Once you settle into your room you get dressed into the traditional kimono which my entire family really enjoyed. We then went for a swim in the indoor pool and after that we sat down (on the floor but on comfortable seats with cushions and backrests) and had a sumptuous Japanese feast. It was wonderful food. Our hostess made this experience truly special and it was enjoyed by all. We all slept like babies that night. The breakfast was equally impressive served in the same manner as the dinner the night before. Again our hostess attended to our every need and despite eating and drinking a lot we all felt great afterwards. Please come here if you want to try something a bit more traditional. We had an amazing time. The internet could have been better but again it was adequate for those important work emails.
Exclusive ryokan in the heart of Hakone National Park. The exterior of the buildings, interior decor and furnishings, beds and bedrooms are designed along minimalist ancient Japanese lines, with the fragrance of fresh flowers permeating throughout. Kimonos and slippers are provided to enhance a traditional dining experience.
Indoor heated swimming pool, outdoor jacuzzi, and gym with workout equipment. The shop has an interesting range of traditional craft items and unusual gift souvenirs.
This place was formerly the retreat for the Emperor. It is every bit worthy of this distinction. This place is a ryokan, a traditional Japanese inn/hotel where you can come to experience the serenity, beauty, and minimalist characteristics of this place. It’s located on the top of the mountain, in a quiet and peaceful location with views of Hakone. They have amenities such has an open-air Onsen, gym, pool, salon, spa. The gym was in a room without windows/poor air circulation and the equipment was limited. Some equipment were also dated. Just FYI. Our room had a private Onsen on the balcony and a shower that was connected to the outdoors. It was cool! Despite it being traditional, they had all modern day necessities such as electric plugs, heating, tv, refrigerator, etc.
We had both breakfast and dinner served in our room. They had several courses, all assembled with great attention to detail and design. It tasted amazing as wel. It was like a journey through time. Of course I had to take many pictures!
Customer service was good! Everyone was helpful and polite! Anytime I walked past any staff, they stopped to bow. They made this whole experience phenomenal.
This place is expensive but worth the experience.