Not sure how this place works. But my review is on Vila Mel. I arrived to a gardener who could not speak English and took my money (no receipt) and could give no contact details. So I walked round and found a lady who,told me the owner was in a house over there. So l knocked on door and spoke to an English lady. Booking.com advertised this as en-suite two bedroom superior villa. There was no en suite. And no minibar what they mean is a fridge. The other hotel we booked said minibar but they mean a fridge. The villa was being cleaned so we had to wait. The Gardner went and got us some sun beds and had watered down the patio area. This villa is about 10 mins from calis beach. It was comfortable for,the four of us. The kitchen had odd cutlery, glasses and did not have much items in it. We had a pleasant stay for three nights. The first night was very noisy however. Our villa was clean, comfortable and bed linen good. The second day the pool was cleaned and gardening was being done. Nice plot in its days and with some care could be again. Had to ask gardener where to drop key. Lack of management is our main issue. No WiFi Most times.
Booked a 10 night stay in June. When we arrived we we’re shown around. First impression was not good. After a second look around on our own we noticed the shower cubicle was dirty. The fridge was dirty. Food splashed on cupboard door. This obviously had not be cleaned. Electric socket hanging of the wall in bedroom. Cushions on the outside sun loungers & chairs very dirty & stained. To top it off a dog did his toilet on the grass outside of our terrace. The dog owner picked the dog up but left the dog dirt. Not a acceptable, I slipped on the spiral staircase & bruised my knee. We told the owner we would not be staying & asked for our money back. She refused saying it was between us & Booking. Com who we booked with.
We left & went to a hotel. We have received no refund from the owner, just a small amount from booking. Com as a good will gesture. Please do not waste your money booking this dreadful place.
We stayed at villa mare as we were impressed with the photos on website which are old photos ! we discovered .
On first glance it all looks very nice . When the owner showed us around , the shower came off in her hand (obviously had not been checked before our arrival ) and next morning we were asked to move to the next villa which seemed ok at first then we spotted bare electric wires hanging off the wall above bathroom basin, and also the bedroom wall which looked very unsafe , also I hurt my foot on a sharp broken tile in bedroom .
The swimming pool was disgusting and was full of stagnant water and insects dead and alive ! Also rusty light fittings and bulbs hanging out of sockets !
The sauna had no water in and the gym was nonexistent !!
We complained about the pool and they then got a net and tried to clean it , but the whole place looked and felt neglected and not maintained not to mention unsafe. Also was not very clean inside the villa .
The owners were not helpful at all once we complained .
We were very unhappy and decided to leave after 3 nights and asked for some of our money back which they refused . We had also paid in full in cash upfront which is not supposed to happen according to owners direct, should be by bank transfer but owners asked for cash .
I do hope things have improved but from what I have read it hasn't , so our advise is DONT !! A great pity as it could be lovely