We have just returned from a holiday at this hotel. The staff and food were very good, What let it down was the cleanliness of the rooms, are room looked like it had not been cleaned for some time and i was quite shocked that they expect guests to stay in these conditions. Grand Sahin just clean your rooms and you will have a very nice hotel!
This hotel is shocking. The food ishocking. We had to go out every day for all 3 meals. We paid £1500 for 7 nights all inclusive. So this was very disappointing as we had to eat out every morning lunch and night meal . The slush machine was broke. The coffee is awfull. The beach is filthy and un hygienic. The trampolines steps are broke. My wife got some sharp pins stuck in her feet from the beach we
had to get the local medic to remove them as she could not walk on it. The room is shocking bathroom is out dated and filthy the toilets in lobby and near pool are
disgusting. There is no maid service to
provide clean towels our bedding I had to
get towels myself from the storage room. Me
and my family was sat in the front patio
and the massive fluorescent light which was
at the top of the building came flying
off and was centimetres away from hitting
myself and 6yr old daughter. My eldest
daughter got stuck in the lift and staff
had to bust the door open. There is also no
wifi in the bedrooms only in the lobby
which was disappointing as we had to go down every hour to use the phone. All the female staff are miserable and don't smile at all. Hardly any of the staff speak English. There was only one member of staff who could briefly speak english he is called John he is very nice and helpful and just don't know why he would work in such a place. There is only one plug socket in the bedrooms. They only serve 10 am till 10 pm so no drinks at breakfast only water . The jet ski is broke. And out of service. There is not enough sunbed for guests.we only could sunbathe 1 day out of 7 I had clean the sunbeds myself which was shocking. Other than that turkey is a lovely country and we had a lovely time every time we was out of the hotel. I would never recommend this hotel to any uk citizens, friends our family STAY WELL AWAY.
Arrived 23:15, no bar,food or water. Shown to our room with no information about times.
Food- okay but choice limited with no info on type of food.
Hotel- fair, some staff will help you others not bothered. You need to pester reception for clean towels and linen.
Pool- great pool with bar but windows are rotten.
Entertainment- non existent, they have got a draught board.
Not a hotel for younger generation, but a few hundred yards to longbeach is a different story.