Nice location. Very friendly staff. Nice breakfast.
The room was nice but the bathroom was too small to navigate properly with 2 persons at the same time. The pictures don't show that the hotel is just behind a shop, a bit a weird location. Overall the staff was very nice and friendly. We were a bit unfortunate to run into the manager. First we thought she was a very angry and high maintenance costumer. The way she spoke to the staff... Very denigrading and aggressive... Turns out she is the manager when we had a conflict with the staff about a latte instead of a normal coffee for breakfast. The way she spoke to us was also rather rude. Apparently, you have to pay 100% extra for a different beverage with the breakfast. The staff of the cafe told us it was 'extra' so we explained that to her. And she told us 'They don't talk English that wel...'. Very upsetting, the way she treats these people... At the end she made sure we got are free coffee that comes with the breakfast. So that was nice. But she wasn't friendly at all. Missed chance. She could have tackled this differently imo. Also, if she thinks sooo little of her staff, she should communicate clearly via the breakfast form, that you have to fill in, that a different beverage will be charged for 100% extra. No big deal to be transparant about this.
The hotel is new and lovely decorated. You get everything you need in your room. The pool area is usually busy in the evening, but there is always space to go swimming in the pool. :) I truly recommend this hotel for people that want to spent some days traveling around.
I stayed at Akaya for one night before heading onto a live-aboard dive trip to Komodo national park.
The room was beautifully prepared with a comfy bed, just what I needed after a long flight.
Room's overlook the pool in a quite courtyard style. You wouldn't know the main road, with lots of great bars and restaurants, is right outside.
I would definitely recommend staying here if you are coming to Sanur, you have great access to the center of town as well as the beach only a short walk away.