The stench in the room spoiled the experience and use of a beautiful appointed room. Stunning room and bathroom, very clean with all you need and more like big screen tv, coffee machine, well appointed bathroom with wonderful shower and good toiletries. But what is the nicest room when the smell is at times unbearable, at times at night, sometimes during the day. Good breakfast, nice spa with good deals during the day if you book early enough. It is a shame but I would not come back because of the smell.
Date of stay: April 2017Trip type: Travelled as a coupleValue
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 27 Dec 2023
Dear Vonni125, Thank you very much for your stay with us and for taking the time to share your experience. We were saddened to learn that you left our hotel with less than fond memories. Thank you for your recent stay with us. It was with great regret to read that we did not live up to your expectations and that some aspects of your stay have impaired your overall experience. Please accept our sincerest apologies for your disappointment. We hope there will be another opportunity to welcome you back. We HeART You, Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.