Our stay there was largely comfortable, however we did suspect that the air conditioning wasn't 100% up to the task due to an overall feeling of slight dampness in our room. Despite that, the hotel service was fantastic, very attentive, and the room was otherwise comfortable and very clean. To celebrate Diwali, the staff decorated the lobby with colorful sand-art, and even delivered little desserts to the guests in their rooms - all very thoughtful things that added to our experience here.
The hotel deserves negative rating on all parameters. We checked in early morning at around 6:30. the hotel was already aware of the early checkin and the extra payment that we had made for an early check in. Still the rooms were not ready. Rooms had bad odour and the linen was all stained. The dust bin was not cleaned after the previous checkout as it had some garbage inside it lying since days. The rooms don't have a single window or anything like that for any ventilation. After sometime, you mite start feeling claustrophobic. The wardrobe in the room was damp and we could not even think of keeping our shoes inside (forget clothes). I had a small kid with me who kept banging his knee against the bed because i could not keep my luggage in the wardrobe provided. Still there was no assistance provided. The edges of the mattress had so much dirt and big nails that could easily prick and hurt.
We requested for a different room but we were told that the AC in other room is not functional.
After sometime, we were told that there is no hot water available in the bathroom and its given only on request (The OYO app clearly mentions Geyser available in bathroom). We got water after an hour of requesting for the same, that too half a bucket in each room for two people. The hotel didn't even had any sense to already plan for things despite charging extra for an early check-in.
The restaurant in the hotel is another big nightmare. It opens at 10 and shuts early evening. But the biggest problems are the Giant size lizards and ants that mite welcome you at its entrance. Beware of the food you eat here, as we spotted big black ants twice in its food. For hygiene reasons, we gave up eating at this place completely.
Connectivity wise, its like 5 kms from Agra Station (OYO misguded here again), while Taj is around 2 kms.
We kept on complaining OYO thru-out our stay, but all they did was kept closing our complains without even informing us. The arrogant callers at OYO (especially aakash from there customer service dept) are another major let down.They are highly rude and need to be trained to speak with customer.
By the end of our stay, we really felt cheated on this place and it does not even deserve a 500/each nite tariff. The OYO captain showed up during our checkout process and kept arguing with baseless reasons.
We were only here for one night on our tour and was impressed with our room, spacious, clean and a great powerful shower .
Hotel is located on very good location its located on main road good hotel with good amenities good staff. Staff was very helpful breakfast service was good .
Hotel is very good and staff is very corpretive and recapation manager behaviour is very good and owner is very nice person Mr Manish Sharma and gm Mr govind tiwari is very corpretive person and very nice person
The hotel management is the best so far ! I happened to deal with Mr.Manish there who is remarkably polite and helpful. Totally recommend this place. The view from the room was as promised. We could see the Taj. Also the rooms were well maintained and up to the mark. Since it was our anniversary, the Chef went out of the way and celebrated the occasion with decoration in restaurant and complimentary dessert.