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at The Laxmi Niwas Palace
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... but a little spicy for us. It was also quite expensive. Our room was incredible. It had the original intricately carved red...
... a mixed bag. While my parents had a lavish, well maintained room, I got room 309 which was not well cleaned and had...
... any dilapidated furnishings My parents, who are old, got a room where they had to climb up and down the stairs within the...
Most popular question about the rooms
... I have sent several emails to the reservations email but have had no reply. Is this usual? I am concerned as at this point I am not sure if we have a room here or not.
Featured room amenities
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Reviews that mention rooms
Write a reviewThis place has heaps of character. You really are staying in an old Palace. There is a terrace from where you can see the sunrise & sunset and over the city. Dining was outside in a courtyard with live music & dancing. It was a very beautiful setting and the food (buffet) was good but a little spicy for us. It was also quite expensive. Our room was incredible. It had the original intricately carved red sandstone and a very high arched ceiling. We had an entrance room with a 3 piece suit one side and a desk the other. The floor tiles were from Sicely so after having just looked round the fort we felt like we were staying there. The master bedroom had a 4 poster bed. There was a dressing room, an enormous bathroom (shame about the plastic bath) and even a sheltered balcony. The pool was nice but covered with small leaves and there were no towels. There had been a massive wedding the day before so I think the staff were busy clearing up. I had a good swim anyway. Overall a very enjoyable and memorable stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stayed here for a wedding and the experience was a mixed bag. While my parents had a lavish, well maintained room, I got room 309 which was not well cleaned and had maintenance issues. Upon check in the ac was also not working.
Other than the room issues, the food and service was excellent. The property though not very well maintained, is beautiful.
Other than the room issues, the food and service was excellent. The property though not very well maintained, is beautiful.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vikas Singh Tanwar, General Manager at The Laxmi Niwas Palace
Responded 2 weeks ago
Dear Guest, Khamma Gani (Namaskar). Thank you for choosing Laxmi Niwas Palace, Bikaner for your stay and sparing time to share your review on Trip Advisor. We are delighted to know that you have enjoyed our services and Hospitality. We the team of Laxmi Niwas, Bikaner aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours. We trust you will give us another opportunity to be of service to you in the not too distant future. Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories. We have communicated your feedback to the entire team. They are all very happy to know that their efforts are greatly appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future. Look forward to the pleasure of welcoming you back again to our hotel. Vikas Singh Tanwar Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here with family for 2 nights (had 3 rooms) The rooms are in bad condition and need major overhaul Infact it seems that they have made rooms wherever they could find space and fit in any dilapidated furnishings My parents, who are old, got a room where they had to climb up and down the stairs within the room to visit the bathroom! Imagine they doing this in the middle of the night.
We fought for new rooms, and what was finally given to us was still similar. There was a shower cubicle with nothing (no curtain or glass door) to stop the water from falling into the bathroom. Beds squeaked, mattresses were broken, bath tubs were discoloured, room curtains were stained! Am attaching pics of the rooms we got for reference too
The food no doubt was nice and the dinner setting is amazing, staff to is helpful, but definitely not a hotel I will like to stay in, especially when we paid INR 15000 per room per night
We fought for new rooms, and what was finally given to us was still similar. There was a shower cubicle with nothing (no curtain or glass door) to stop the water from falling into the bathroom. Beds squeaked, mattresses were broken, bath tubs were discoloured, room curtains were stained! Am attaching pics of the rooms we got for reference too
The food no doubt was nice and the dinner setting is amazing, staff to is helpful, but definitely not a hotel I will like to stay in, especially when we paid INR 15000 per room per night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This is a sham being run in the name of a heritage hotel. The front desk people and property manager are conmen, to be precise. We had booked 2 deluxe rooms and what we were checked into (room number 160 and 161) looked like some dilapidated servant quarters. They first tried to convince us that the whole hotel is sold out. When we protested, they showed us some more shabby rooms(oyo residences are better than the rooms they call deluxe). Then they said ok we can give you historical suites if you pay around 7k per room extra per night (21000 tariff per night). By then, we were so frustrated that we agreed to take the rooms. These had fixtures from World War 1 Era with everything in a state of decadence and lack of upkeep. When I was paying the additional amount for the upgrade the conman manager had the audacity to show me some pics of renovated deluxe rooms which are there in their hotel. What a slimy character really.
Next morning, we realized that the similar category rooms allotted to some of the foreigners are a class apart and with classier interiors. The colonial mindset exists even today in India came as a shocker. These people at Laxmi Niwas should be given an award on how to mistreat Indian guests and con people in the name of heritage experience. If you want to be ill treated and want to badly spoil your vacation, head to this hotel.
The only person worth mentioning was one Mr. Roy who was a dedicated service personnel at the restaurant.
After check out, the trauma continues. The idiots forgot to bill one night charges and then called us while we were enroute. I told them to send me the details and i will pay once I reach the next destination. These uncouth people kept calling me every one hour to make the payment asap. They thought we will run away with their money. A property being run by a bunch of people who shouldn't be in the hospitality industry. Will never come back to this place ever. Worst hotel, I have stayed ever in my life.
Next morning, we realized that the similar category rooms allotted to some of the foreigners are a class apart and with classier interiors. The colonial mindset exists even today in India came as a shocker. These people at Laxmi Niwas should be given an award on how to mistreat Indian guests and con people in the name of heritage experience. If you want to be ill treated and want to badly spoil your vacation, head to this hotel.
The only person worth mentioning was one Mr. Roy who was a dedicated service personnel at the restaurant.
After check out, the trauma continues. The idiots forgot to bill one night charges and then called us while we were enroute. I told them to send me the details and i will pay once I reach the next destination. These uncouth people kept calling me every one hour to make the payment asap. They thought we will run away with their money. A property being run by a bunch of people who shouldn't be in the hospitality industry. Will never come back to this place ever. Worst hotel, I have stayed ever in my life.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace
Responded 13 Jan 2023
Dear Mr. Amit, Greetings from Laxmi Niwas Palace, Bikaner. It has been our privilege to have your stay with us. We have always been earnest in extending the best of the Laxmi Niwas Palace to our guests. There are times, however, when even the best of intentions are not good enough; therefore, it is only through our guests that we get feedback on our services, which in turn helps us improve our standards. We have taken serious note of your specific feedback regarding your complaint, which you experienced during your stay. Based on your inputs, we shall take all necessary corrective actions. We sincerely apologize for all the inconvenience caused to you in this regard. Your patronage is extremely important to us and we hope, this stay experience does not mar your impression of the Laxmi Niwas Palace, Bikaner. Your valuable comments and suggestions will help us in our continuous endeavor to make further improvements. We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times. Kindest Regards, Jagdish Ram Solanki, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am a frequent traveller to Bikaner. I booked the hotel because someone told me that it was managed by same company that managed Narender Bhawan which is a boutique hotel but my experience was not at all good.
Check in was fast and at the counter I was told that my rooms have been upgraded. The rooms were really large and palatial. Out of two tower ACs in room one was not working properly. Cleanliness was good but needed improvement.
The bathrooms were too large but not at all comfortable. The water was not good and not warm enough. They are charging huge amount of money for stay and this should be improved. I understand that in palace it is not possible to make enough changes but minor changes can improve the bathrooms. Clean towels, clean floors and warm water with pressure will do the work. Instead of putting plastic curtain on tub glass partition should improve the cleanliness.
Just excusing that this is a palace hotel can’t exempt from cleanliness and comfort.
Now coming to breakfast part. This was not a buffet breakfast and was set meal. The waiter was looking tired. When I asked for repeat cup of tea his face was like as if I asked for his kidney.
There was some other minor issues in breakfast area but they were sorted promptly by reception staff who are really very energetic.
There were no specific gym area. It was just in front of pool with a couple of machines and one bench press machine. Pool was clean but not up to the standard of the hotel.
A marriage function was there in lawn when we stayed in hotel. The guests were creating nuisance and they were roaming in hotel, clicking pictures.
Check in was fast and at the counter I was told that my rooms have been upgraded. The rooms were really large and palatial. Out of two tower ACs in room one was not working properly. Cleanliness was good but needed improvement.
The bathrooms were too large but not at all comfortable. The water was not good and not warm enough. They are charging huge amount of money for stay and this should be improved. I understand that in palace it is not possible to make enough changes but minor changes can improve the bathrooms. Clean towels, clean floors and warm water with pressure will do the work. Instead of putting plastic curtain on tub glass partition should improve the cleanliness.
Just excusing that this is a palace hotel can’t exempt from cleanliness and comfort.
Now coming to breakfast part. This was not a buffet breakfast and was set meal. The waiter was looking tired. When I asked for repeat cup of tea his face was like as if I asked for his kidney.
There was some other minor issues in breakfast area but they were sorted promptly by reception staff who are really very energetic.
There were no specific gym area. It was just in front of pool with a couple of machines and one bench press machine. Pool was clean but not up to the standard of the hotel.
A marriage function was there in lawn when we stayed in hotel. The guests were creating nuisance and they were roaming in hotel, clicking pictures.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace
Responded 13 Jan 2023
Dear Mr. Sheikhoo, Greetings from Laxmi Niwas Palace, Bikaner. It has been our privilege to have your stay with us. We have always been earnest in extending the best of the Laxmi Niwas Palace to our guests. We have taken serious note of your specific feedback, which you experienced during your stay. Based on your inputs, we shall take all necessary corrective actions. We sincerely apologize for all the inconvenience caused to you in this regard. Your patronage is extremely important to us and we hope, this stay experience does not mar your impression of the Laxmi Niwas Palace, Bikaner. Your valuable comments and suggestions will help us in our continuous endeavor to make further improvements. We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times. Kindest Regards, Jagdish Ram Solanki, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the rooms
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