The only positive was the location. If you are taking the ferry to the other islands, the pier is easily within walking distance (5 mins walk).
But the rest is really bad. #1 issue is the hot water, which was not available at all. My wife was forced to skip a shower because of this on the first nite. The next day I queried the lady at the reception on this and at first feigning ignorance and subsequently coming to our room to check, she went back down and I am sure to turn the power on for the water heater, the shower was (presto!) hot. This was at 6pm. Thinking the hot water issue was resolved, we went for dinner first instead of taking a shower. Big mistake. By the time we were back in the room at about 9pm, there was no hot water again. No one was at reception and buzzing the bell was pointless - no one came. Clearly, the water heater was turned off again. For what purpose? To save a few bucks on electricity? I know, i know, electricity is expensive, etc, etc. But hey it is 9pm, not midnight. Why turn off the water heater power? How much can you really save? Folks, I stayed during the cold season (Sep) and believe me, hot water is needed! It is not all sunshine and humidity in the Galapagos.
Another issue, the room can be cold too and while I don't expect a heater, surely some thick blankets will be nice?
Lastly, the Wi-Fi was hard to get on and when you manage to, it was very weak. The hotel claims it is 24 hours reception. Good luck finding someone to man the reception desk. Even if you ring the bell, no one comes after 9pm (or early in the morning).
I feel that this hotel is not prepared to welcome guests, especially English speaking ones. On my part, I have learnt simple Spanish phrases to get me along (ordering food for example) . Surely being a hotel, you would have some encounters with tourists who speak English and learnt some useful everyday phrases connected to staying at the hotel. But the lady totally did not know a single word of English and was not interested in trying sign language too (or google translate for that matter). It is crystal clear they are not in the hospitality business. Also, check out is 9am and we wanted to leave our luggage until our ferry at 1pm. The same young lady who checked the hot water flatly refused. I saw she was leaving her shift so I tried again later with the other female staff who was taking over the day shift. She was more pleasant and helpful.
This is the off season, but that does not mean your service standards drop. And in fact, with less guests, you should have ample time to give better service. Sadly, I did not encounter anything remotely good during my 2 night stay here. The hot water issue was really the first time I stayed at a hotel/hostel/BnB/Airbnb/etc, where there was no hot water in the room. Skip it and stay somewhere better!!
I slept in three beds of the 7 in the dormitory and all of them had bedbugs!! As i showed them the pictures i took in the night, they just said, its not possible that they have bedbugs and that the beds on the pictures were not theirs!! No english speaking staff and if there is nobody at the reception and you ring the bell, nobody showes up! No space in the room to hang up your stuff! Also the hostal is under construction, so you'll have the noise during the day!!
I stayed in this hostel twice and I can't complain at all. Sure, it doesn't have a kitchen and breakfast is not included but you know that before you book. I stayed in the dorm room and it was big and clean and comfortable with two bathrooms and hot water. Towels are included and the location is perfect. It is very close to the pier, the eating strip and the bars. The staff is hard to track down at times but they are friendly and the place gets cleaned daily. I would stay there again. You also have a nice view from the rooftop terrace.
Where to start. To begin with we got a room right next to where they were building a whole new wing. The sound was insanely high and we should probably have needed ear protection just to be there. When the machines weren't working at full force the music played very loudly. The entire floor was covered with a layer of grey work dust. We asked to have another room. To begin with he tried to convince us that they would just work for 10 more minutes, we didnt accept (and they kept working the entire day). The next room was at the floor higher up. Looked better but the floor was still very dirty and there was water on the bathroom floor, something was leaking. It was smelly and the airconditioner hardly worked. The windows aren't windows and would be the easiest thing to break into. All that is holding them locked is a small plastic thing. I did not feel safe leaving our stuff.
We complained maybe 4 times about the leaking pipes problem and yes they tried to fix it but without succes which caused a constant smelly room. No discount or any form of refund was given. Also the reception has opening times but don't expect the receptionist to be there. We waited often for maybe 15 minutes before anyone showed up. The cleaning lady wasn't to much help and didn't even want to call the guy even though we waited for over 15 minutes, during their so called opening hours.
You don't even pay the price they say on booking. They add taxes and a service charge!!!! For what service is my question. Almost 40 dollars for a double room of this class! Not worth it. If you're just two or so don't book anything just show up and you'll find cheaper and nicer options on the spot, even during high season.
Unfortunately we had booked both before and after our cruise at this hotel and wow we wished we hadn't. They charge 70% of the full cost if you cancel your reservation from 30 days before! Please do your self a favor and don't stay here.
We stayed here twice during our trip to the Galapagos, returning because it was clean, comfortable, really great for the price, and well-located steps from the port and a block from a street of good and reasonable local restaurants (i.e., got 2 fresh lobsters with all the fixings for $25 total, breakfast and lunch plates for $4, etc.).
The manager is a very friendly and reliable guy, but he went way out of his way to help us as we left the second time. We were nearly at the airport when my husband realized that he left his cell phone charging in the manager's office and forgot it when he collected our luggage. We called the manager and he immediately located the phone and hailed a taxi to deliver the phone to us all the way to the airport. He even contacted us again to make sure the phone was delivered. What a lifesaver! We are so grateful to him and highly recommend his place!