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All You Need to Know About the Pool
at Embassy Suites by Hilton Auburn Hills

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
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US$ 114
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Pool review highlights
... nice rooms, nice atrium with evening social hours, nice pool and hot tub. This was one of my favorite Hilton hotel I have...
... were plush. Heating and air were quiet. Staff was happy and helpful. Workout room was off pool and very warm for a workout.
The pool was so cold that you could not enjoy it. The kids did not want to be in it. The hot tub had way too much chlorine in it...
Most popular question about the pool
Do you have any shopping deals we are coming up this weekend Nov. 8th to go to Great Lakes Crossing. Its a girl weekend how late is the pool and lounge open?
our pool area is open from 6 am until midnight and our bar is open until midnight but will stay open later if there are a lot of...
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Featured pool amenities
Indoor pool
There is a large indoor pool which matters to some kiddos and/or lap swimmers.
Heated pool
Sauna

Reviews that mention pool

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This is a great hotel, the best hotel complimentary breakfast buffet, really nice rooms, nice atrium with evening social hours, nice pool and hot tub. This was one of my favorite Hilton hotel I have stayed at.
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Date of stay: October 2019Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Embassy Suites Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MichaelFalsone, General Manager at Embassy Suites by Hilton Auburn Hills
Responded 4 weeks ago
Jay H,

Thank you so much for taking the time to take our survey and to give us some feedback! We greatly appreciate it! I was so pleased to hear that you had such a great experience here with us. We hope that we can welcome you back in the near future!

Sincerely,

Austin Moyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clea, spacious, lots of extras that come with the stay. Free beverages and snacks were nice. Towels were plush. Heating and air were quiet. Staff was happy and helpful. Workout room was off pool and very warm for a workout.
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Date of stay: October 2019Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Embassy Suites Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MichaelFalsone, General Manager at Embassy Suites by Hilton Auburn Hills
Responded 4 weeks ago
weimpeople,

I would like to thank you for completing this review. We always welcome receiving a perfect rating along with such glowing remarks specifically regarding our staff. I can assure you we will be sharing your comments with out team and we hope you continue to stay with us in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The pool was so cold that you could not enjoy it. The kids did not want to be in it. The hot tub had way too much chlorine in it to the point your eyes burned. The staff did not inform us that there were free alcoholic drinks before 7pm.
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Date of stay: August 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Embassy Suites Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MichaelFalsone, General Manager at Embassy Suites by Hilton Auburn Hills
Responded 2 Sep 2019
owensdiamond,

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely,

Austin Moyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We stayed for the weekend for a family wedding. Rooms were clean and staff very friendly. Food was very good especially breakfast buffet. They offer all types of breakfast foods on the buffet except waffles and omelets which they will order for you fresh and it’s included with you meal. They were delicious! You can order food at the bar but kitchen was only open until 11:00pm. Wish it was later. The courtyard inside the hotel was nice but under construction. The pool is saltwater and very clean.
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Date of stay: June 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Hilton Hotels & Resorts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from heatherG2871, Front Office Manager at Embassy Suites by Hilton Auburn Hills
Responded 25 Jun 2019
Hello Safari62465299375,

Thank you so much for the wonderful review. We are always interested in our guest perspective so we can use it to improve our guest experience. We would love to welcome you back to our hotel in the near future.

Sincerely,
Heather Grzyb
Front Office Manager
heather.grzyb@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
Stayed here for a family event and was disappointed with my booked 5 night stay. Check in was smooth and front desk was helpful, but the pool and atrium lounge were closed for the duration of our visit.

Breakfast the next morning was good and the wait staff was outstanding, the downside was the construction noise and having everyone pushed into a corner to eat was less than ideal.

On Friday we were getting ready for a wedding and the hot water was out for a few hours and we ended up showering with no hot water just to get ready on time. We went to the front desk but with 4-5 other people there upset we decided to not pile on the staff as it wouldn’t have helped the situation.

The next morning we checked out two nights early due to the stay up to that point. The front desk agent who checked us out acted like we were inconveniencing her and never asked us how our stay was, leaving two days early should spark at least a conversation.

We checked into a property down the road to finish our vacation and the manager called the Hilton on our behalf, she was told if we had an issue we should have come to the front desk and call back when the manager was in if we still had an issue. She was also told no other guests had issues with no hot water which wasn’t true.

We called to speak to the manager and were put on hold before we could speak, we were left on hold for 10 minutes before someone picked up the phone mid conversation with another employee and hung up the phone without speaking to us. We called back but it just rang and nobody answered. We called Hilton corporate and were gifted amenity points but since I do not use Hilton for my business or personal travel it’ll be a while until I can use them. I’m happy with the effort to make things right but a pleasant stay would’ve been better, we’ll continue to take our 30 nights a year elsewhere.

I’ve seen management respond to posts with we’ll have a meeting to make sure it gets better for months but obviously nobody is holding these meetings or cares to make things better at this location.

Room block rate $129/ night direct booking - found room on Expedia for $104 US per night.
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MichaelFalsone, Manager at Embassy Suites by Hilton Auburn Hills
Responded 23 Jun 2019
supraracer,

I am deeply concerned about the issues you encountered during your stay with us. I would like to thank you for taking the time to bring these matters to my attention. We accommodate many guests each evening and we work hard to make sure they all enjoy a satisfying stay. At this hotel we strive to provide the best customer service possible to our guests at all times. Therefore it is disappointing to know that you are unhappy.
I would like you to know that all the comments made by our guests about their stay are taken very seriously. You are an excellent source of insight into what we are doing right, what needs improvement, and what changes we need to make. Your willingness to share what you experienced during your stay is genuinely appreciated.

Please accept a sincere apology from all of us for any inconvenience you experienced as a result of the issues.
Thank you again for taking the time to share your concerns with us. We look forward to serving your future lodging needs. If you would like to discuss your stay please feel free to reach out to me personally so that we can make this right for you.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

our pool area is open from 6 am until midnight and our bar is open until midnight but will stay open later if there are a lot of people in there. I would recommend asking our bartenders what time they will close when you visit our bar. We don't have any shopping deals with the outlets at Great Lakes but if you show your id to one of the customer service desks they will give you a discount booklet. If you need anything else please contact me at the property. we look forward to having you. Kevin Haranczak - service express manager Hilton Auburn Hills
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