This hotel is new, or nearly new. It's clean as a whistle, has a little extra space for each car in the lot (a nice perk if you drive an SUV as we do), and has comfy beds.
That's about it on the highly positive side.
By the book breakfasts, with, at least one morning, half-done sausage links.
The standard "suites" are no more than a queen-sized bed and a couch with a useless Cleopatra-like lounging sofa taking up one-third of it
The staff with which we dealt was courteous but clueless about the area. It could tell you about nearby restaurants but didn't know Detroit from Dubuque.
The "firm" two pillows had some give to them. The "soft" ones were foam rubber.
The kitchen area in the room had a lovely coffee pot but no coffee or filters. The utensil drawers had a good choice of sharp knives but just two teeny spoons and two forks — both of the el-cheapo Woolworth variety.
The bathroom was so small, one had to practically edge sideways to get into it.
And of course it had the usual Staybridge downsides: towels and washcloths of scratchy doormat consistency, and no overhang for loading or unloading one's car. This is Michigan, folks — snowy, rainy, windy.
This chain's hotels are often high on design and low on creature comforts. This one, new and spiffy though it is, exemplifies that.
I booked a 2 bed, 1 bedroom suite with a separate bedroom 2.5 weeks before our visit on IHG.com. We always book this kind of room no matter which chain we stay in because have 2 young children and we like to stay up after they go to bed so a separate living room is essential.
We drove 2.5 hours and we were shopping all day. When we checked in at 7pm, we were told by front desk that we had booked 2 rooms with single beds. I said, no I booked one suite with 2 beds. She told me they didn't have any of that type of room available and that the reservation said 2 separate rooms. I confirmed on my email reservation that I had booked a 1 bedroom suite with 2 beds. She had the same reservation number but it now said 2 rooms.
Dashawna at front desk was fantastic. This was not her fault. She called three other hotels in the area trying to find us a room. She ended up giving us 2 rooms side by side, which was ok, and the best she could do but the bedroom was not separate and having brought one suitcase for the 4 of us, it was annoying going back and forth.
I spoke with a manager at reservations for IHG and he put blame on the hotel. The hotel blamed reservations for overbooking. Someone changed the reservation though because when I arrived our reservation was for 2 rooms, but the price I had booked for the same and was split evenly between the 2.
The hotel is newer so most things are fresh. Pool was great. Free laundry, a den with big screen TV, fireplace outside and grills are a nice touch. Housekeeping was ok...mostly clean but dust and crumbs in corners. Red paint was splattered on my carpet and wall.
On the outside, that is from a distance, this hotel is quite nice. In fact, it could and should be very nice. What drags this hopelessly down is the AMAZING lengths the management goes to saving pennies. I have now stayed at this hotel for my 9th and final night. I gave them a fair chance. Every single dinner and breakfast they run out of food items. Yes, 18 meals. 18 shortages. This last stay they also ran out of napkins and put bathroom paper towels in the dining area! The last breakfast they ran out of coffee cups. COFFEE CUPS. Are you kidding? Send someone to the store for Goodness sake! I asked the staff. They said there would be no cups and they added this happens frequently. If you are going to be that overtly cheap just don't offer the meals. The bottles of shampoo and conditioner bolted to the shower wall (also to save money) were empty on 2 of my stays. The in room Kleenex is almost always empty. Here is a clue mr hotel manager. ADD $5 TO THE ROOM RATE AND TREAT YOUR CUSTOMERS TO A TISSUE, A NAPKIN AND A COFFEE CUP. What luxury!. Might cost you ten cents. Never again.
I stayed here for the last night of my thee nights . Wish I would have been here for all three nights . My first two were at an older suite j hotel in the area . When my trip was extended I searched and found this . What a find . Clean beautiful modern rooms . Excellent friendly team who were very helpful . Opened the pool early so i could swim before breakfast .
I travel weekly for business and unfortunately, my employer booked this hotel for me for about 4 weeks in a row. I'm going on week 4 now, and am tempted to have my reservation cancelled and simply stay anywhere else in the area. First week: fire alarm went off around 4am and we were not allowed back to our rooms for an hour. Alarm proceeded to go off again twice that day. Nobody on the staff seemed to know what was happening for almost 24 hours. Second week: my room had not been fully cleaned prior to my stay. Silverware was dirty and there was hair left randomly throughout the room. There was zero soap or shampoo in the provided dispensers. No toilet paper was in t room either. Week 3: the card used for my reservation is a company provided account and my personal card is to be charged only for incidentals as I signed off on during check in. Well, the first night I was charged for the room on my personal card, which is in direct conflict with the agreement I signed when I checked in. Front desk had the manager move that charge to company payment. However on check out day, they charged my personal card AGAIN for the full room rate, in addition to the prior incorrect charge. Since their deposit holds here are not returned for 7 days, now I am stuck with a few hundred extra dollars missing from my personal account, to be returned hopefully, although I am not counting on it. I understand that sometimes mistakes happen, but when it is this routine, something else is going on. Steer clear folks, there are quote a few options in town.