You are treated like a child. In a good way. Toothpaste? Don't have to worry about it. Toothbrush? Same. Razors? Same. Printing flight tickets? Same. Taxis? Same. Don't have time to eat your breakfast that you paid for? They make you a lunchbox. These people brought back a beautiful childhood that I think I never experienced.
I gave them heaps of cash but they deserved every penny of it, and I can't wait to go back. Ps: their spa, depite being open only in limited moments of the day, is the best I ve ever been to, not cos it is dead fancy, but it is the most charming. And working on the laptop from down in the spa is a dream.
Thank you to all the lovely people who work there.
by the way: my room had speakers in built into the ceiling and soundproof walls.
During my visit to Kyiv, I ended up going back and back to this beautiful hotel. In total, I stayed here on three different occasions. Just about everything about it is perfect: the location, the rooms, the view from the windows, the service and the amenities and facilities available. Their 24 hour room service is not only very convenient but also excellent in terms of food choices, the food itself, and the pleasant servers who bring your order to your room. The location is probably the best in Kyiv. The staff, right from Reception to Security and housekeeping ( they call them "chambermaid" here!) are all the best. I was particularly impressed with the friendly service provided by two young ladies at the Front Desk- Ana and Oksana ( I hope I am spelling their names right). They were always smiling and always willing to help and guide. When I go back to Kyiv, I would not even think of staying at any other hotel.
Another great stay, wright in the centre of Kyiv so works in very well when meeting needs to be arranged. The rooms where clean and tidy with the only problem being the rooms that are at the back of the hotel in another block, you could here the Metro which turned a nice room into a bit of nosy one!
Arrived here after a trek across Europe on ferry and train from Newcastle. Staff were efficient and friendly enough. Room was good, clean, large bathroom, large comfortable bed. Very good minibar choice if that’s your thing. Was intending to be there for 4 nights however hours after arrival return flight was cancelled and was given 36 hrs to leave before border closed. Hotel staff were helpful, sorted my refund there and then for the next three nights and arranged taxi to the airport the following morning. Would love to return and spend more time there. Hotel is in a great location for what I saw of Kiev. Lobby bar is small but the beer is good. Overall looks absolutely spot on for a break in Kiev.
I showed pre-paid stay by hotels.com to receptionist that didn't have any idea about polite behavior. She demanded credit card and made double charge for the stay.
No room service for half of the stay. Only good thing about hotel was location and ability to leave it behind. Can't recommend at all. Avoid.