Date of stay: November 2019
Stayed there in a family suite, very nice and busy location and rooms were good, but no elevator service for family suite, also entrance from adjacent building(back side). but a very good place to stay, also the breakfast was good. the staff are very supportive and very loyal. the laundry staff returned mine 160 turkish lira, which was kept in my clothes, which i gave for laundry. really appreciated.
Room service was very poor, from day 1 to last day, nothing added in refrigerator, tea coffee etc. no extra towels were provided, and many minor things which i noticed.
The management should take strict measures for room service staff.
Room Tip: Main building hotel rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from KonakHotel_Istanbul, Konuk İlişkileri Müdürü at Konak Otel
Responded 23 Nov 2019
Dear Guest, First of all we would like to thank you for staying with us. I can thank you enough for taking the time to write about your stay. Your comments are very valuable to us as this is the only way to improve our standarts and provide our guests with a better service. We work very hard to exceed the expectations of our guests and our hearts fill with joy when we see happy faces or read comments such as this one. Thank you once again for taking the time to post this review and hope you come back and visit us again soon.. Sincerely, Seda ÇELİK
This response is the subjective opinion of the management representative and not of TripAdvisor LLC