Sorry to say, but the overall service in this hotel was far below our expectations, with basically an interior stripped of all details that make up a feeling of well-being. Poor English skills among staff, under-staffing of the reception, lack of key cards, low battery in the safe-box, theft in-room from a fellow traveller without any will to take prompt responsibility. One day there were no towels put inside the bathroom. Every afternoon required one or more telephones to the reception to get things in good order. No written information about the hotel procedures, laundry service. No iron in room.
On the good side, the beds were comfortable.
All in all, we will NEVER recommend this hotel to friends and family at the price provided. Not value for money.
Unfortunately this is one of the worst hotel i have stayed in. The hotel rooms and the rest of the hotel were dirty, there was a lot of noise from the street, and poor service by the receptionists. One in our travel companion had stolen cash, others felt it had been messed up in their belongings and in our room a bottle of perfume was crushed. The positive was the location nearby shopping streat. Breakfast was good.
Returning to Turkey after a few years away, I was excited to show my husband Istanbul. When I read about the hotel's owners (and the local, organic bath products and linens everyone raved about) as older reviews here reference, I was glad to pay a little extra to guarantee we'd be directed to some local spots and have a welcoming experience. I was also glad to pay extra to keep tourism dollars local by staying with local owners. I felt this hotel was priced above hotels offering comparable services and accommodation from significant research and as someone who travels globally for work and some personal travel ~75 days a year, but again was glad to pay for the hospitality.
To start with the good: The restaurant upstairs has great view and cool vibe. The rooms are spacious. I like the simple, clean design of the furniture (but at this price point nicer linens/towels and maybe a small piece of art could be a nice touch). AC worked very well / was strong.
Overall, hospitality was lacking during our stay. It was more on par with staying in a hostel, which is fine at that cost level. Admittedly, we were told the acquisition / hotel turnover had happened the week before and all new employees were starting the very week of our trip, however, I would expect a hotel chain investing in a new property to have a certain baseline strategy for these type of events, perhaps bringing in managers from other hotels to oversee the transition and help work out issues (if they had done that, it was not evident to me).
All new hires seemed to lack meaningful background in hospitality (while all nice and well-meaning). As one example, each day of our 5-day stay the housekeeping staff took away our sheets and then left folded sheets such that we had to make our bed when we got back to the room each day. I had to call twice and inquire at the desk to say "please don't take away the bedding each day" but I still had to unfold a new top sheet and make the bed each day when I returned to my room. The person at the desk didn't seem to understand why I didn't want to make my own bed or why it was strange I had to follow up. There were other things, but that was the strangest.
Frustrated by the overall experience, I told the staff two days before departure that we planned to check out that I would like to leave 1 night early and not pay for the last night. As I had booked a pay in advance / committed rate that the previous owners had pocketed, they said there was nothing that could be done. I understand the complexity, but seems like the right thing to do given all the trouble and that we fundamentally booked a different hotel based on believing we were booking with local owners. The desk managers said they would talk to management and get back to me, but I never heard from them. I then sent three emails, but did not get a response in almost a month of emailing.
All that to say, if you need to stay in this area or really want a good size hotel room with what seems like dependable AC in the summer, I think this is a fine choice. If hospitality is a thing for you or you like more boutique style hotels, I would recommend you avoid this hotel.
When checking out from this hotel a guest was making ridiculous complaints ( nothing to eat at breakfast etc) - Breakfast was perfectly good. He was then threatening bad TripAdvisor reviews so I wonder if the other recent reviews were him.
The truth is that this Hotel is fantastically located 50 metres from Tunel.
It is a converted building with some quirky issues but room we had was comfortable with a good bed and nice bathroom with excellent shower pressure.
Breakfast on the roof was good but not exceptional
The hotel has been sold so owners mentioned elsewhere no longer there.
The staff are helpful and good but some have poor English but its Turkey so why should they speak English well!
Value for money Wass excellent we paid Euro 85 pe r night which was very good
This wonderful historical and well located venue in wonderful Istanbul has for many years been our favorite hotel and restaurant for our groups. We stayed there in large groups, organised well acclaimed meetings. However since last year we have been observing a decline in the quality of service, personnel, cleanness...
In a recent stay by a colleague we received the following remarks:
- Owners changed. Former managers had already become little strange in the last years but the new ones are worst in their relations with the guests.
- Bath water is dark brown/orange; do not expect to take a shower.
- Amenities are no longer organic but bad quality chemical products
- Just a small plastic bottle in the room
- The breakfast on the roof terrace is still very good and pleasant.
- Excessive but really excessive noise and bar music from the street until 4 am every night
- Staff out of touch with the historical venue and the neighborhood. No clues about anything.
- Bizarre people, probably a new sort of clientele in the hotel.
- Atmosphere becoming anonymous and loosing its characteristics; just another city hotel belonging to an international chain.
VALUE FOR MONEY? TERRIBLY BAD; VERY BAD