The room was cheap, clean and VERY large. Staff were lovely and got us to the airport for our early flight. A little noisy from the planes but had no trouble sleeping. Found a great little local restaurant just up the road
The customer service at Family Airport Hotel was amazing! From the pickup at 12:30MN (4usd) to the drop off, the staff showed great kindness and hospitality. Before checking out, they asked us if we needed a ride back to the airport. We were going to the city center so they arranged a ride for us for that instead (15usd).
Not only that, they also helped us out when we realized that my husband forgot his 2-day-old wedding ring inside the room where we checked in! We were already 12 miles away from the hotel when we realized this. They found the ring inside the room and arranged to have it delivered to the hotel we were staying in the city center that same day. That gave us such a huge relief!
Family airport hotel is indeed recommended for those who are in transit and need a stay near the noi bai international airport.
We had long layover in Hanoi, so we decided to stay here for 1 night.
The front desk was really nice and welcoming, very big room and big bathroom, very clean, and I had Pho for breakfast which was very good, and they also offer airport pick-up (extra money costed).