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All You Need to Know About the Rooms
at Full Moon Da Lat Hotel

Room/Suite (3)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Room review highlights
The room with a balcony was ok, no complaints, but then, difficult to be understood by staff which can be a major irritant....
... It takes less than 10 minutes to go to Dalat Market. The room is quite ok for this price (quite cheap). The receptionist -...
... for a very very good price, most expensive was 15$ per room per night and the rooms came with a good size, windows, mini...
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The room with a balcony was ok, no complaints, but then, difficult to be understood by staff which can be a major irritant.
Could try a little harder to be guest oriented.
You're pretty much on your own if you're in need of info.
For example,
Was told my bus was at 8:30, but never informed pick-up at hotel was an hour earlier,
which had me rushing while transfer van was waiting impatiently on me.
Seems they could have tried a little harder to make my stay more enjoyable.
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Date of stay: April 2018Trip type: Travelled solo
Room Tip: Ask for room with balcony.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
To be fair, good and bad points will be listed here for your consideration and be careful when choosing this hotel. This hotel cries wine and sells vinegar. (Treo dau de ban thit cho)

Good points: The hotel is located on a quiet street with a lot of shops/ cafe/ stores nearby. It takes less than 10 minutes to go to Dalat Market. The room is quite ok for this price (quite cheap). The receptionist - only the man from the night shift (5pm - 6am next morning) is nice and helpful. He is willing to support you. Those are the things that I still love up to now.

Bad points:
1. Booking support and facilities: We booked through a travel agent - traveloka for a deluxe room because we had been impressed by the design of the room in the given photos online by this hotel. However, when we reached there, the reality made us -disappointed. The room was very small which was poorly furnished and equipped lower than a standard 2-star hotel. There wasn't enough electrical sockets for the TVs, fridge and fan at the same time. Be prepared. Just some faking apologies to let the things go. After a moment of negotiation, the hotel promised to change us a new room on the next day. The main point here is that, you should have the marketing ethics when working in the hospitality fields.
2. Buffet: What an awful buffet for any kind of cuisine! The menu is too poor for choices. I can't believe that menu was for guests at the land of vegetables. Some noodles without any kinds of seasoning even though the broth was ok. Drink was poorly provided (only tea and coffee without ice). The table wasn't set up for the next guest to have the buffet. Used dishes, chopsticks, bowls, glasses, dirty napkins were on the table for half an hour!
3. Policy: The hotel policy and the internal management were actually unreasonably inconsistent! We booked and paid for 3 nights from Mar 12 - Mar 15. Due to our personal needs, we had already informed the hotel to request for the late check out until 5PM on Mar 15 (4 hours later than the required check-out time) before booking via traveloka. We had received the confirmation from the responses via Messenger that late check out will be charged for 100.000VND. After that, there was no more confirmation from the hotel until the last minute. We must actively to make a call to the hotel then we recognized that the fee for late check out had been doubled without any apologies or confirmation. But that is ok for the fee. Ms. Hang (the main contact person of the hotel) blamed that it was our fault to inform the wrong check in time and she couldn't sell that room to anyone else? Finally we were ready to pay 200.000 VND for our late check-out request but she seemed to urge us leave the room as soon as possible because she had already sold that room for another guests! We wonder what are the things that cause the increase in the check out fee? We paid already 3 nights! Is is true that she is an unethical sale person?
4. We were given a voucher for 2 slots of free drink at Arum Coffee. However, Hang did not take care of us when we asked about the menu with free drink offer. She said that we can choose drinks on the menu. It was not until we reached the Arum Coffee to know that only tea and coffee was available with the impolite responses from the welcomer girl at Arum Coffee.
5. House keeping service: A woman doing the cleaning tasks seemed to have some problems with her behavior. She fails to ensure the cleanliness of a small room (18m2). Trash and small dirty stuffs are everywhere, under the bed room, on the balcony even in the bathroom. She didn't provide us any toiletry stuffs (shower gel, comb, soap) except the towels. We required to change the bed cloth and the blanket, she ignored. She didn't rearrange the blankets and the pillows after cleaning the room. Because we were storing ice in the fridge, we asked her not to unplug the power sources, but she deliberately did it! Ice melted and water spread on the floor. We ourselves had to clean the floor again. Is this a homestay or a hotel? Why?

After all, we had to conclude that:
Ms. Hang (the host) voice was very nice but that was useless to support us during the time we were here. She promised a lot of things to support us but she went back her words seriously! This hotel didn't deserve to be ranked in the list of 2-star hotel. Staffs are hypocrites! I have stayed in many guesthouse, homestay; those places and people there were even better and nicer than in Full Moon Hotel! Be careful when you book this hotel!To be fair, good and bad points will be listed here for your consideration and be careful when choosing this hotel. This hotel cries wine and sells vinegar. (Treo dau de ban thit cho)

Good points: The hotel is located on a quiet street with a lot of shops/ cafe/ stores nearby. It takes less than 10 minutes to go to Dalat Market. The room is quite ok for this price (quite cheap). The receptionist - only the man from the night shift (5pm - 6am next morning) is nice and helpful. He is willing to support you. Those are the things that I still love up to now.

Bad points:
1. Booking support and facilities: We booked through a travel agent - traveloka for a deluxe room because we had been impressed by the design of the room in the given photos online by this hotel. However, when we reached there, the reality made us -disappointed. The room was very small which was poorly furnished and equipped lower than a standard 2-star hotel. There wasn't enough electrical sockets for the TVs, fridge and fan at the same time. Be prepared. Just some faking apologies to let the things go. After a moment of negotiation, the hotel promised to change us a new room on the next day. The main point here is that, you should have the marketing ethics when working in the hospitality fields.
2. Buffet: What an awful buffet for any kind of cuisine! The menu is too poor for choices. I can't believe that menu was for guests at the land of vegetables. Some noodles without any kinds of seasoning even though the broth was ok. Drink was poorly provided (only tea and coffee without ice). The table wasn't set up for the next guest to have the buffet. Used dishes, chopsticks, bowls, glasses, dirty napkins were on the table for half an hour!
3. Policy: The hotel policy and the internal management were actually unreasonably inconsistent! We booked and paid for 3 nights from Mar 12 - Mar 15. Due to our personal needs, we had already informed the hotel to request for the late check out until 5PM on Mar 15 (4 hours later than the required check-out time) before booking via traveloka. We had received the confirmation from the responses via Messenger that late check out will be charged for 100.000VND. After that, there was no more confirmation from the hotel until the last minute. We must actively to make a call to the hotel then we recognized that the fee for late check out had been doubled without any apologies or confirmation. But that is ok for the fee. Ms. Hang (the main contact person of the hotel) blamed that it was our fault to inform the wrong check in time and she couldn't sell that room to anyone else? Finally we were ready to pay 200.000 VND for our late check-out request but she seemed to urge us leave the room as soon as possible because she had already sold that room for another guests! We wonder what are the things that cause the increase in the check out fee? We paid already 3 nights! Is is true that she is an unethical sale person?
4. We were given a voucher for 2 slots of free drink at Arum Coffee. However, Hang did not take care of us when we asked about the menu with free drink offer. She said that we can choose drinks on the menu. It was not until we reached the Arum Coffee to know that only tea and coffee was available with the impolite responses from the welcomer girl at Arum Coffee.
5. House keeping service: A woman doing the cleaning tasks seemed to have some problems with her behavior. She fails to ensure the cleanliness of a small room (18m2). Trash and small dirty stuffs are everywhere, under the bed room, on the balcony even in the bathroom. She didn't provide us any toiletry stuffs (shower gel, comb, soap) except the towels. We required to change the bed cloth and the blanket, she ignored. She didn't rearrange the blankets and the pillows after cleaning the room. Because we were storing ice in the fridge, we asked her not to unplug the power sources, but she deliberately did it! Ice melted and water spread on the floor. We ourselves had to clean the floor again. Is this a homestay or a hotel? Why?

After all, we had to conclude that:
Ms. Hang (the host) voice was very nice but that was useless to support us during the time we were here. She promised a lot of things to support us but she went back her words seriously! This hotel didn't deserve to be ranked in the list of 2-star hotel. Staffs are hypocrites! I have stayed in many guesthouse, homestay; those places and people there were even better and nicer than in Full Moon Hotel! Be careful when you book this hotel!
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Date of stay: March 2018Trip type: Travelled as a couple
Room Tip: Don't trust people there. They are hypocrites!
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Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
+1
My partner and I are travelling Vietnam and so far we have stayed at a few places (hotels or homestays, low budget) in Saigon, Huè, Hoi An, Bien Hoa and so on, and none of them was disappointing. To be honest they were all pretty excellent so far, outstanding quality for a very very good price, most expensive was 15$ per room per night and the rooms came with a good size, windows, mini fridge and aircon plus bathroom ventilation when there was no window for the bathroom. Also we had incredible breakfasts every time.
This place here however, is nothing but disappointing. We got here very early, 7am and they told us the room wasn’t ready, which is fair play and absolutely ok. So we dropped our luggage in some friends‘ room and freshened up in there. Already I noticed that their room wasn’t too nice, no aircon or bathroom ventilation, no windows at all and a small room with a double bed. The bathroom a wet cell but at least there was a mini fridge. So we went out for lunch and returned at 4pm to move our luggage to our own room.

Our room also had no aircon and no ventilation in the bathroom. Therefor we had a plug-in ventilator, a window towards the hallway and above that and the door, the wall towards the hallway was OPEN! You could hear everyone stomping and shouting around in the hallways, running up and down the stairs and even the road noise was present, even though our room was in the middle of the building.

Then there were TWO double beds crammed into our room, even though we were only two people. The space between the wardrobe and the bathroom door was minuscule and were lucky we aren’t too big in body size, otherwise it would’ve been extremely uncomfortable to get into the bathroom. We had no choice but to put our luggage on the second bed because otherwise we wouldn’t have been able to move inside the room.

When entering the bathroom, the first thing you noticed was that you couldn’t sit on the toilet properly because of the wall right in front of it. (See pictures)
The water hose with which one cleans themselves after using the toilet in Asia was dumped on the floor besides the toilet. Really hygienic! (Note the sarcasm)
The waste bin in which one can put the toilet paper after wiping the water off themselves was then miles away under the sink.

Also the bathroom didn’t appear to have been cleaned properly, one of the toothbrush glasses stood used at the side and the mirror was still dirty from the previous user.
The room was probably cleaned in a hurry, which would also explain why the cleaners didn’t find the keys the previous guest must have forgotten and which was lying on the floor under the chair.

All in all this hotel is pretty bad and we wouldn’t have booked it if our friend hadn’t booked it already for a „bargain price“. We’re currently staying here but I think we both regret letting somebody else book for us as it absolutely would NOT have been our choice.
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Date of stay: March 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC