Fan of sushi, we were excited about trying the new Suffren's Sushi bar...
Amazing deco, the jellyfish aquarium really caught our eyes and triggered some interest. The feel of the bar is definitely really nice.
THEREFORE, when it comes to the food... well main reason we've been there.. there's room for improvement. The service was slow, we ordered the Konbo Quay box including a temaki which came after we've finish our food. The sushi tasted stale with dry rice and we were questioning the freshness of the scallop. We definitely won't recommend the sushi bar!!!!!!
My wife and I stayed at the LE SUFFREN HOTEL & MARINA from 24th to 30th September 2019 for my 75th Birthday. It was very enjoyable holiday and made more memorable by the cordiality of staff who were all along very courteous, polite as well gave us excellent service.
The ambience and location of the hotel itself was so invigorating that we fully felt rejuvenated. Would like to particularly mention the name of MRS SHARMILA front office manager, and thank her profusely, for she who took extra care of us due to our age as also the fact that we were pure vegetarians to make us feel at home and comfortable.We very much appreciate and remember Her kind gesture on my birthday Her kindness and hospitality made us very happy that we had chosen the right place for our holiday.
We still reminiscence the exhilarating experience we had during our stay and will cherish the happy memories of our stay at the hotel for a long time to come.
We would certainly recommend the hotel to our friends and relatives making a trip to MAURITIUS.
We thank all the staff who were very cordial and would like to mention some names which we remember like JOANNA, AURILIENE,and LINA who were all very good to us.
Mr. & Mrs SURESH D CHANDARANA.
Stayed in ROOM NO 224.
We were 4 people; two checked in and two guests. The hotel is newly renovated. The hotel lobby looks down to the sushi restaurant which has a high jelly fish aquarium.
The room has large windows with a view of the marina. We could see the dance floor from the room and could hear the music; which we enjoyed a lot. Since there were too many people, my 2 guests and I decided to stay in the room for a while and enjoy the music from the "balcony.
The bathroom is quite spacious with one issue that needs immediate attention; the tap doesn't fit the sink well.
The bed is really cosy but pillows go flat entirely.
Unfortunately, my night was ruined by a rude hotel staff. I'm on my hotel bed right now and I'm just waiting for check out time.
Firstly, when I had to check in, I was told at the gate to park my car in front of the foyer (at the "round about') but when I parked where I was asked to, the doorman (let's name him Mr. D) asked me to move my car in a very rude manner of talking. It's quite logical that one shouldn't park there, but come on, I just had to check in. I decided to ignore the rudeness of Mr. D and parked at United Docks.
We were welcomed with heavy smiles at the reception which made me forget about Mr. D's behaviour. A staff showed us our room and explained all the necessary information about the hotel and the room.
Fast forward dinner time, I decided to order takeout (McDonald's)and delivery was made at around 7.20pm. When entering the hotel, I was stopped by Mr. D who was rude again asking "kote p aller?!" ( where are you going?!). I told him I'm a resident and informed him about my room number. Again, I decided not to bother about him, and to enjoy my night.
At around 7.45pm, I took the water taxi with my 2 guests and we went to Labourdonnais Waterfront Hotel and came back around 10pm. Since there were too many people at the Pink Socks Seafront Bar, we waited until around midnight in my room.
When we decided to go out, I realised I had left something in my car and went to fetch it with my 2 guests. Mr. D was at the door, he saw us leave and stopped us from entering. He told me one of us can't get in because "sa tifi la in trop defoncer" (this girl is too drunk). This comment made us completely uncomfortable. I told him off and asked him what exactly did my friend do for him to:
1. Use the term "defoncer"
2. To stop us from coming in.
I told him that we were residents and that he shouldn't stop us from entering. Things escalated very quickly, he stopped us at the door, which meant that people needing to leave the hotel couldn't because Mr. D was blocking the way and other people were shouting.
I told him numerous times to check at the reception about my room number and name. He was laughing, being sarcastic and even being defensive. I was given another excuse to not being able to enter the hotel: I was wearing ripped jeans. Another staff came to check what was going on, and told us that we could enter the premises since there was no actual harm done by us. We were perfect guests the whole night at this hotel, we were in our room not disturbing people! The only times we were outside the room was to go to Labourdonnais!
Once inside, we were complaining at the reception, when Mr. D came in and talked (ta threat really) to the girl saying " si zot ena pou poursuivre moi, dir zot ena CCTV, akoz sa FAM la in pointe moi le doigt" ( if they have to sue me, tell them we have a surveillance camera since that 'girl' pointed her fingers at me). The term 'girl' doesn't even begin to translate literally what 'fam' meant at that time.
I told him off again and the manager on duty came to talk to us and to apologise. We explained the matter, to which he told us that Mr. D was from another company. He offered the VIP section as a means of apology to which I respectfully rejected. We went back to our room and some my 2 guests went home completely and utterly disgusted by this behaviour.
Mr. D was on a power trip and this behaviour escalated when staffs AT the reception started laughing while we were complaining. I couldn't enter because I was wearing ripped jeans and dress code was smart casual. Most of your clients were dead drunk while leaving the premises , some couldn't walk, some were wearing casual clothing only but this was fine by Mr. D.
Le Suffren is advertised as a 4 star hotel but people aren't treated well. Where did civility go? What happened to good customer service?
How is it that I'm treated with respect at the Labourdonnais and treated like hell by a DOORMAN at Le Suffren? This completely baffles me.
I had a 6 night holiday with my sister in Mauritius and we decided we wanted to stay in the capital, Port Louis. After going through the really good reviews of Le Suffren, I decided to book my stay with the hotel. Although it was categotized as a business hotel, I must say one of the best decisions of our trip was to stay at the hotel, even though we weren't there for business. From the moment we arrived at the hotel, we were met with very friendly staff at the reception who made our check-in process seamless. The staff at breakfast and dinner were also pleasant, making sure everyone was comfortable. We stayed in a room with twin beds and the room size and beds were big enough for 2 people. I think the renovation last month was a really good plus as most parts of the hotel had a fairly new look. I would also want to especially thank Celine at the reception for her very warm hospitality. She is such an amazing person and ensured that we had everything to make our stay the most comfortable. Not forgetting Michael and Marina as well for their very kind gestures during our stay. The staff at Le Suffren i must say are very well trained and will ensure you have a lovely stay. Breakfast was good with a variety of options everyday. Dinner can be better with more options. The Water taxi was great and always available. This made trips to the Le Caudan Waterfront very easy. Everything about Le Suffren was perfect. Not to forget that we were allowed an extended check-out till 2pm at no additional cost. I would definitely recommend this hotel both for business and holiday and would most definitely stay here again ;)
Well all I can say is it looks amazing...new Sushi bar, new dining room and outside area.....I arrived Sunday evening and hotel was full, everyone coming to see the Pope.
I would like to say a big thanks to Marina and her staff for the extra mile they go and to Nikita for her wonderful service and friendliness.