I came here with my two sons to see a Ducks game at the nearby Honda Center and visit Knott’s Berry Farm. Because we were thinking of doing a week long stay for Disneyland in a few months, and having Platinum status in the Bonvoy program, I thought this would be a good test drive of this hotel. Glad I did that, because I’m doubtful we would come back.
Upon check in, the friendly desk clerk noted my platinum status with Marriott, and said our room was ready. I had booked a two bedroom suite and she noted it was room 420, which was on the top floor and furthest from the elevator. When I got on the elevator, I noticed a couple of spots where the siding of the elevator walls were missing. Not a good sign about the hotel’s upkeep. Getting off the elevator, I noticed the hallway was not that brightly lit, and the walls showed this was an older property that could use some TLC.
Entering our suite, the thing that I first noticed was the tiny galley kitchen, with a stove that looked like a museum piece situated right next to the fridge. Old grease stains were evident on the side of the fridge. Some of the bedroom furniture looked to be a few decades old. The carpet in the suite’s larger bedroom had also seen better days. The air conditioning outlets were along each window, and all of them were incredibly loud. Hot water at this hotel also seems to be an issue, as both my morning showers were incredibly lukewarm. We used the suite’s dishwasher before checking out, and I wound up having to change my socks because there was a pool of water on the floor when I went to empty the dishwasher. We did not partake in the free breakfast, nor did we use the pool.
At check out, when the desk clerk asked how our stay was, I said it was probably the most disappointing stay I’ve had in a hotel in a long time. Having platinum Bonvoy status, I spend a fair amount of time in hotel rooms, and this place doesn’t really represent that well the Marriott brand. It seems the hotel’s employees or operators don’t take any pride in the appearance of the hotel, and it really shows. The desk clerk said she would post 10,000 Bonvoy points to my account, as an apology for the issues I pointed out. It’s the only reason I’m not leaving a 1 star review.
This property combines two valuable things: a location convenient to various Anaheim attractions (stadium, Honda Center, Disney, etc) and reasonably-priced family-friendly rooms with kitchenettes. For many, this will be sufficient.
We were not able to stay in the two-bedroom suite we booked, but were re-accommodated in two adjoining rooms, which was acceptable. We were told this was due to a plumbing failure, which speaks to the age/condition of the property.
The rooms were clean, but very basic, consistent with the price point. However, the A/C units are *very* loud. I would not have been able to sleep with it on, but fortunately it was cool in the evenings and I did not need to. The walls are thin, so be prepared for some noise from the hall and adjoining rooms, if that bothers you. The public areas were not very clean over the weekend -- elevator and halls do not appear to be cleaned daily on the weekends.
The secondary offerings are a bit more problematic. While parking is free, the lot came close to being full on a couple of occasions, partly because of idiots parking big vehicles in multiple spaces.
The breakfast was hard to make use of because there are far too many guests for the very small lobby space provided. The last thing I want first thing in the morning is to stand in line for food and drink and be jostled and listen to screaming kids. But it's a family place and if you want waffles, be prepared to wait.
The pool area is minimal and adequately maintained, but I can imagine in the summer it is a madhouse.
All told, I found this to be acceptable, but only because it was inexpensive. Investment in a larger breakfast area, lobby, and increased check-in services would go a long way.
We arrived just after 4pm to checkin only to find a very long line exiting out of the entrance of the hotel all for guests ready to checkin. Very small lobby.
We got checked in to our room and found the key card did not work for one of the doors into our building but did work for another door that was further away from our room.
We found that the sink was leaking and called the front desk and they sent maintenance workers to fix it. Ended up needing to replace a garbage disposal. Also had to call for maintenance to fix a tub drain that was not draining properly.
The pool was dirty and was really cold. The hot tub was dirty as well but cleaner than the pool.
Very small lobby, which didn’t accommodate any more than 20 people to sit down for breakfast. Most mornings we had to eat our breakfast outside on patio tables. Our trip was all about Disneyland. We needed to eat breakfast early to be able to get on the ART in time for gates to open at Disneyland. Our first morning for breakfast we got to the lobby at 6:30 am (breakfast begins) only to find items were just barely being pulled out of the back room. Nothing was hot (chorizo, eggs, hashbrowns- all cold) the waffle batter was not available. So we had to rely on bagels, cereal, fruit and yogurt. We also had a Magic morning entry which opened the gates at 7 am at Disneyland. So in order to board the ART bus on time we could not eat breakfast at the hotel that starts breakfast at 6:30. So we had to go across the street to McDonald’s for an earlier breakfast. The other mornings breakfast was ok. Food was warmer because we arrived to breakfast later but had no room to sit until patio tables outside became available.
Not that this is necessarily the fault of the hotel but the ART bus was almost never on time. Most times it was 10-20 minutes late to pick up from the hotel according to the hotel print out of the ART pick up times. There was even an evening time it was 30 minutes late. This particular route from Towneplace suites was long and I wouldn’t recommend it since it took so long to get from our hotel to Disneyland that was just down the road.
On our second to last day at this hotel my husband found a cockroach in the bathroom. He took care of it but makes it difficult to feel comfortable in our room knowing there could be more.
This is our fourth time to this property. I stay in Marriott Brands almost weekly so I know their product. Recently, we stayed there over the weekend in a 2 bedroom suite and I stayed solo during the week. The soft product is great. Everyone is pleasant, they attend to issues appropriately but I have to call out a few areas for improvement. Lastly, I realize this is not a 5 Star property and I'm sure it serves well for the Disney market- these comments are coming from a well seasoned traveler and intended only to distinguish this property from other Marriott brands throughout the country.
First observation. Inconsistent treatment for Titatium members. The first stay we were awarded points as our gift. Second visit I was awarded points and a market item. Why the difference? Is it both or just one. Just need to set the customer expectations especially with those of us who notice inconsistencies.
Second, the rooms. They are dated. They were clean, but between these two trips I noticed many issues, so it was not a one-time occurence. The 2 bedroom had a TV in each room. Bedroom 2 - TV did not function. Went to call for maintenance and the only phone in the suite also did not work. Had to wiggle the cord to get a dial tone. Maintenance fixed it promptly, but really. Is there no checks in the rooms to ensure TV and phones are in working order? Other issue with the 2 bedroom was the water temp for showers. It was not the last person who suffered from lack of hot water - it was everyone.
There were no suitcase stands (something my wife values completely) not sure if that is by design.
Hallways are really beat up - chipped paint and wear that is obvious.
Air conditioners are positioned right at the bed so whoever's on that side of the bed better have an extra blanket. Of course you can adjust temps but never found a comfortable setting. It's common to see these air conditioners in various Marriott brands so maybe not a fair critique of this location.
Functional kitchen but my return stay had a coffee maker that had no lid. As a result when making a pot, coffee went all over the counter. Again, where is the quality control on these rooms?
Appreciate the bottle water and cookies.
Pool was nice and refreshing as was the hot tub.
Food was standard fare and met expectations. Gets a little busy in the morning with all the Disney families, but that energy is a great addition. Refreshing for me to see as a business traveler
All in all - great soft product, but they have to work on quality and the place needs some updating.
I showed up early and was assured that my room would be ready after a day game and it was. In addition recognizing my Rewards membership I was upgraded at no charge.
The staff was probably the friendliest I have met in the last three-four months and Patrick helped me score some cheap tickets to the ballgame. The hotel while older may show a little age was still clean and comfortable. Restaurants in walking distance and more available if you will drive a couple miles. nice pool. I would definitely stay again.