I booked two rooms for my husband, adult children and myself. I booked over the phone and spoke with Margaret, who was also on reception on the Saturday we were there. Margaret is extremely warm and welcoming. Great customer service. The rooms were in the new motel section which suited our needs. Both rooms were - very clean, well equipped, roomy, filled with generous amounts o tea, coffee and biscuits and (and this is a big plus) enough soap. I have been lucky enough to stay in a lot of 5 star hotels (for work) and am stunned how many times I get into a shower to find no soap - have to get out again and get the one next to the basin! The beds were very comfortable - the room had air-conditioning and a flat screen TV. The shower pressure was fantastic. Everything worked. Breakfast in the beautiful art deco Metropole was great - really generous and well cooked. The Katoomba Town Centre motel is also on the main strip with restaurants/stores at your doorstep and the train a 5 - 10 min walk away. Are there better hotels in the Blue Mountains? Yes there are. Are there any as good value as this one? I doubt it.
Usually stay at the Metropole but it was booked so they recommended their sister site. The place was lovely all over: location, staff friendliness, room. The price was extremely reasonable and the staff were so accomodate when we requested an additional nights stay; above and beyond helpful. So close to the main shopping area of Katoomba. Everything within walking distance. Close to one of the stops for the Blue Mountains Explorer bus (love this service). Room was clean and tidy. Very pleased with their COVID safe practices. The balcony was an added bonus especially when it began to snow!
There is a games room for children, a coffee / hot chocolate machine in reception too. Good storage space in the room and the mattress was very comfortable.
Stayed for 1 night with my partner, check in was easy, staff were very friendly. The room (29) is basic but has everything you need for a short stay. It was surprisingly spacious, very clean and the beds + pillows were very comfortable. Having a small table was a nice bonus. Bathroom very clean and lots of hot water. This place is great value for money and within easy walking distance to the main shopping street in Katoomba and the large supermarkets, and about 20mins walk to the Three Sisters Lookout. Would definitely stay again.
The upstairs room was very generous size and well equipped and clean. The service at reception was outstanding and when we needed support finding a lost item they were most helpful and phoned around for us. Highly recommended and looking forward to our return visit
I unexpectedly ended up at the Katoomba Town Centre Motel late one evening and was greeted with a warm welcome when I rang the after-hours number.
Exceptionally friendly staff, clean rooms and a fantastic location close to town, cafe and supermarkets.
I enjoyed calling my quiet room home for three nights.