Good room great location but hotel a bit soulless in the evenings .and only having an indoor pool not a good thing .should look to maybe have a retractable roof.luckily only a short walk to a great beach.and plenty of nearby bars.
went on my own
clean room nice pool october so it was quieter staff are nice
i think you get what you pay for and if your expecting the best go pay for it
had a good holiday overall
oh and if the mossises go for you thier is a little shop round the corner with fruit for sale outside that sells anti mossie and insect cans buy some i did it really helps
like my title said overall ok but i was travelling alone for 4 nights in october so if you have a family in peak season, with a view to eating in i suggest perhaps a smaller hotel.
Foyer was impressive and was welcomed by a lovely lady at reception (Monica) who swiftly got me checked in. Room was large for a single occupant which is unusual when travelling alone. Located on the 4th floor twin beds cleaned every day by polite and friendly cleaners.
used some facilities i.e. squash courts good but had to pay 20 euros an hour which i was not told prior to using and not on any websites I've seen.
Swimming pool i used in the morning before the rush of locals awoke and was refreshing and a good size.
I was only b and b thankfully, tried twice then gave up and ate elsewhere. Location wise where you eat breakfast the hotel can do nothing about and they can't be blamed for the vast numbers of loud quests wanting there breakfast at the same time so had big queues for the simplest of things, with cutlery etc running out. But the hotel can improve on there food which was of a poor standard/ cold for a nice hotel.
Bar areas were trying. sometime manned sometimes not. Sometimes i got what i asked for, sometimes i didn't a bit hit and miss. Not a language issue as my wife is portuguese so i use when i can but improvements can be made by some of the staff who didn't seem to care perhaps end of season fatigue.
In general the Hotel is in a nice location with bars and restaurants/beach close. So i'd visit again as in my opinion its a good hotel and didn't put me off or spoil a short visit to mont gordo.
I added a special request to my booking and also sent request the day before arrival. Requesting one large bed and quiet room on high floor. I was told hotel was full and the only room was with twin beds, low floor and facing the main road and that clunk clunk bang bang middle of the night rubbish collection. Room 120-100 range - beware!. I do sympathise with those giving their views of the dining options. Some tables were offered good service and many ignored with no place settings. At its best the food selection for breakfast and dinner was average - cooked meats(!!) were for the adventurous and at the best luke warm.. lucky dip as to origin and hard to cut or eat! Mostly feast or famine with plates, cutlery and lots of missing items from buffet. Printed signs only there to tempt and distract.. soups were "take a chance" as rarely matched that on offer. There were a few people trying their best with a hotel that has seen better days. Laundry service is disorganised..3 day service but you have to hunt the items.. a handkerchief is €5 to clean.. is that right? Housekeeping missed items and oddly the bath plug had been removed - eco or what? Not to my liking for a future trip !
Let’s start with the positive: clean, newly renovated rooms, exceptionlly comfortable bed, a sizeable pool (albeit indoors) and reception staff who make their best efforts to be helpful in difficult circumstances. And the ‘difficult circumstances’ are that this is, quite simply, a poor hotel.
The breakfast room is one of the most depressing places I have ever been into. Oppressively low ceilings, no natural light and dingy artificial lighting give it a dungeon-like feel and the layout seems designed to maximise queueing time. The ‘hot’ trays were tepid at best, which meant that the scrambled eggs and bacon were cold by the time they hit our plates. And I still can’t work out what they managed to do to the eggs because they just didn’t taste right. Could they have been made from powder??? The whole experience was so bad and started the day so miserably that we decided, after day two, not to go there again (despite breakfast being included in our hotel rate.)
Although the rooms were fine, the sound-proofing was so poor that my friend (in the next room) was able to hear me spray deodorant on and I found myself evesdropping on her tooth-brushing.
The expansive pool area is seriously hampered by the total absence of changing rooms. There are notices reminding guests not to walk through the hotel in wet swimming gear and yet the only place to change is a toilet cubicle, surrounding by bins overflowing with dirty towels and under malfunctioning lights which flickered so aggressively that it was painful to be in there for more than a few seconds. One of the four cubicles had no light at all, and another had no lock. (We reported these faults, but nothing was done.).
There is no sense of ‘customer service’: for example, no towels are provided for the swimming area and no provision is made for use of facilities (apart from a luggage room) on the day of departure. The place positively reeks of cost-cutting – even the table tennis table has no net! (When we enquired about this - anticipating that it had broken or been removed temporarily - we were told, unapologetically, “No, there is no net, but there are bats”. A table tennis table without a net??? Really??? Although trivial, this seemed to sum up the whole experience.
Overall, a dispiriting place to stay – and we would urge everyone to avoid it.