Nice Ambience and Nice Hospitality. Restaurant food rate is not affordable. Better to eat outside resturants.Pool is awesome and morning and evening views from the balcony is just marvelous.
We got plenty of delay in getting room(almost 4 hours)
Had a terrible experience. The rooms were highly priced as we had to pay Rs 7500 per day for one room. We expected a neat and clean room but even that was not provided to us. There were dead cockroaches inside the cupboard and on the dressing table. It looked like they haven't opened the room to clean for a while as the sofa had dust on it and the room was not clean. The TV and the water heater also was not working and when we asked them to fix the heater they couldn't do anything about it and instead told us that they will bring hot water in a bucket. We had booked two rooms and both the rooms had the same issues, heater and TV not working. When we asked them to serve breakfast in the room they denied us the same and that too at this time when we have to maintain social distancing. When I contacted the manager to inform about the poor services he assured me to call after two days to address my issues but didn't call. Very bad management and I would not recommend this hotel to anyone. There is nothing special about this hotel and it is highly priced so if anyone wants to book here I would suggest you to check for other options.
We visited with friends and family...the resort is quite far from vagamon, and the road to the resort is quite bad.
Positive about the resort is it's very quiet and the rooms are ok
Don't expect any parking space, or people to carry your luggage to your room. You have to do it yourselves. There is no compound around the resort to walk..The view that is shown in the site, if u really want to see that get a helicopter...We got three rooms near swimming pool, and the toilet was so stinky and when we informed they tried to clean but it was same...They have a telephone inside but doesn't give number where to call, I had to dial the number in the net to get the extension numbers.The TV doesn't have any channels so if you want to pacify kids with some cartoons, you have to call the reception multiple times..They don't have room service even if it's corona time and you don't want to go with the whole family to the restaurant. We managed with bread and jam that we got from home for dinner as we had 6 small kids altogether, the hotel people came at 10pm at night to say that they have some leftover food and they will serve it in the room. Forget ala carte and their menu card, no place nearby to go to eat only it's that remote, I got locked out of my room since my door knob to keep it open was not working and they climbed into the balcony to open it, they don't have a spare key, thankfully kids were outside..They don't have coffee, tea or snacks in the evening. Morning breakfast is good but they don't have coffee...If you really beg they will give you kettle and provisions in the room.. The upstair room has floor length window without rails, with kids we had a tough time, and we nearl missed an accident as the younger one opened the window.
The room and location are great. The set top box was changed twice, luckily I got to see the match before it broke down. The kettle was changed and the water heater worked for a short while. The door handles of the wardrobe were broken and kept in a drawer.We had a bit of trouble reaching the place due to road repairs and poor navigation with Google maps.
We have stayed one night at Grasmere Resort Vagamon and our experience was awesome. The resorts is located in a perfect place , where we can peacefully enjoy a holiday or weekend. They served good food, which was tasty and seems organic. We have very much enjoyed the infinity swimming pool which overlooks the beautiful valley. The staff were supportive and friendly and Room Condition was excellent. Highly Recommended.