After spending the entire day traveling to Kodiak , all we wanted to do was check into our room , take a shower etc. We made our reservation 2 months in advance . We arrived at the hotel at 9 pm and were informed our room was not ready due to the previous occupant checking out late . This is not something We wanted to hear ...
In the end, the receptionist called housekeeping & they managed to get the room ready but what a disappointing introduction to this hotel !
We are from AK and so when we travel in state during the summer we know to get a room with AC. We paid extra to get a King suite on the top floor with AC and views but ended up with none of the above. We arrived to a hot room that smelled bad. Turned the A.C. down but the heat in the room kept climbing. We called the front desk and then went down in person and were told they had full control of the temps at the desk and she'd set it to 68. We left to have dinner and came back to a room that was 78 -hot! We repeatedly called and asked for help. Finally, we were told the "owner" was coming and he knew how to fix it and would come by our room when he finished. Again, we had to repeatedly call/go to the front desk for updates. Around 11:00pm we were so frustrated we started looking for another place to stay but that was a joke in itself. Went back down to the desk to be told the entire upstairs was without A.C. and they didn't know how to fix it and the elusive "owner" had already left. We had to convince her this was not ok as I have medical issues that can get very bad if overheated. We were finally given another room, well, the worst room in the hotel. Literally next to the front desk so it was noisy, literally next to the maintenance room and again, noisy. The room was small and we no longer had a King bed and the bed we got had a hollow center that we rolled to all night. No view. Terrible water pressure so to get the shampoo out of my hair my shower took 3 times longer than usual. The toilet was dirty and the refrigerator and cabinets had smeared prints all over them plus all the glasses and plates had chunks on them that looked like they hadn't been washed before being put away. We took all the glasses and exchanged them for the clean ones in our original room! But on the positive we did finally have AC and a cooler room. All but one of the front desk girls acted like they didn't really understand English and were absolutely no help with any questions we asked. My one and only stay in Kodiak and will not recommend this place to friends and family. Oh, and supposedly they have amenities on site that no one bothered to mention at any point during our stay. Zero customer service.
If you need a place to stay in Kodiak for a few nights, I recommend Compass Suites. It’s virtually brand new. Large room with a full sized refrigerator and a microwave. (Although no stove so you can’t really cook except frozen entrees from
Safeway.) The free shuttle to and from the airport is super convenient too with very accommodating drivers. The evening reception staff was especially friendly. There’s no Uber here and so we rented a 4 wheel drive car from an independent business Land and Sea. Great prices compared to the big chains. (See separate review)
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