This being a relatively new Premier Inn, the hotel itself was clean and fresh, as you'd expect. Reception staff were extremely friendly and always helpful and attentive (even arranging to swap our accessible room, which was the only one available at the time of booking, for a standard double after having received a cancellation).
The rooms are the typical, good-sized Premier Inn standard, and it was of course spotlessly clean.
We had arranged to meet some friends in the hotel bar (they only live around the corner), but were told upon checking in that the bar wasn't actually open until 17:45 (a little strange for a hotel). Also, there is no draught selection at all, so be prepared to overpay on bottled beer if that's your thing. The bar and restaurant was also quite cold, but because of the produce selection (or rather, lack thereof), we didn't bother hanging around at the hotel with our friends, and instead headed into Matlock centre for a drink and bite to eat.
Breakfast, as is typical for the restaurants that are affiliated with Premier Inns was slightly overpriced, but due to the hotel's location (quite a walk from any other amenities), I would recommend going for it.
Stayed last week for 2 nights with my partner on a leisure break.
Room 1st class as expected from a new Premier.
Location is excellent for the town - easily walked (totally contrary to a previous reviewer who criticised it for being far out).
Staff totally go the extra mile - many thanks to Ellie and Cheri for arranging for us to have our restaurant food brought up to our room when it was ready.
We stay in many Premiers and this is up there with the best !
Would definitely stay again.
We were able too check in at midnight after a family wedding. The room was clean and comfy. The buffet breakfast was amazing! The hotel made the weekend even more special and it didn’t break the bank!
We were visiting family and the location was just perfect for us, but it is in a good spot to visit this area. It is close to shops, a leisure centre is right next door and you are near lots of attractions. The place is spotless and the staff are friendly. The restaurant serves decent food and you can get food after nine which is handy for travellers. Room warm and comfy. It did us fine.
Receptionist appeared and gave us our key cards. As we arrived on the first floor we instantly noticed a rather strange smell. When we got to our room we instantly decided that we could not stay in this room. I went back to reception and the lady came up with us and agreed there was a smell and assigned a new room to us. Problem solved instantly, but the smell remained in the corridor.
We had two rooms, the second room was not cleaned properly, but again as soon as I spoke to the receptionist it was sorted. We went out in the evening and when we returned there was a box of chocolates and a card expressing their apologies. Very nice touch.
The breakfast was excellent. Coffee was horrible, receptionist lady agreed with me (needs a new better coffee machine).
Nice hotel, nice rooms, very nice staff, sort out a few issues and it would be excellent.