We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

All You Need to Know About the Rooms
at Chalet Hotel Alte Neve

Room/Suite (15)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Lock in the lowest price from these sites
Nustay.com
Expedia.com
Hotels.com
Booking.com
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... owned hotel was spotlessly clean, bed was comfortable and room was a good size. Lovely balcony with great views. Breakfast...
... understood every word) Shouted at my sister-in-law when her room key didn't work. Such a shame as the hotel itself is lovely...
We mainly booked this for use of the steam room, sauna & jacuzzi but I was so disappointed to find out only after we had booked...
Featured room amenities
Hot Tub
Housekeeping
Safe
Fireplace
Desk
Hair Dryer
Telephone
Internet
Wheelchair Access
Baggage Storage
See all room amenities (22)

Reviews that mention rooms

Write a review
Just returned from a five night stay. We found the staff to be really welcoming and friendly. This family owned hotel was spotlessly clean, bed was comfortable and room was a good size. Lovely balcony with great views. Breakfast was more than adequate for the price we paid. I would recommend for a comfortable, no frills, friendly hotel in beautiful Morzine.
Read more
Read less
Date of stay: March 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Awful customer service and being tired is not an excuse.
My husband and I were waiting for the lift when the staff member came out. We entered the lift and she also re-entered. As I went to press the floor number she slapped my hand away and shouted at me in French.

Refused to serve our friend at the bar who came to join us in reception.

Made rude comments in french when trying to pay by card (my sister-in-law is fluent french so understood every word)

Shouted at my sister-in-law when her room key didn't work.

Such a shame as the hotel itself is lovely and was ruined by one rude staff member. (Older lady, bobbed hair and glasses)
Damn right rude.
Read more
Read less
Date of stay: March 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
We mainly booked this for use of the steam room, sauna & jacuzzi but I was so disappointed to find out only after we had booked that you can only use the facilities for just over 2 hours a day (between 5.15pm - 7.30pm)! Also, the Jacuzzi was cold and very dirty and the steam room had a strange smell to it.
The receptionists were rude and very bad at their job, taking 25mins just to find out what the price of their standar double room was!
They only provide robes & flip flops for an additional charge which should just be included rather than having to walk through the whole hotel in just a towel to avoid given them any more money they don't deserve.
Over priced for the standard of hotel.
Read more
Read less
Date of stay: January 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from alte-neve, Responsable réception at Chalet Hotel Alté Névé
Responded 16 Jan 2019
Dear F6Travel

Thanks for your feedback. We have taken into account your remarks. It's pretty rare that we have this kind of feedback and we are really sorry to hear you had spend an unpleasant stay with us.

What was the name and date of your stay, that we can clearly identify the different problems. Which person from our team have been rude with you?

We decided to open the relaxation area only 2 hours in the afternoon (between 5.15pm - 7.30pm) because usually our clients are skiing before this time. Do not hesitate to send your comments directly to the reception. We could have found a solution.

About the cold Jacuzzi and the strange smell in the steam room, it happens we have some troubles with it but we are doing our best to make it working.

Know that we do our best to make our guests have a pleasant stay (fortunately, it is often the case) in Morzine and that the critics are always constructive to improve our services so do not hesitate to tell us more that we take action.

Thank you in advance for your return.

Best regards
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We stayed here at the height of summer for 3 nights in a double room which was very small. Fine for us but I wouldn’t have liked to fit in it with winter gear. Breakfast was ok and the pool nice on a hot day. However, the overall impression was of a rather dated hotel: the ‘automatic’ lights on the stairwell took some time to come on (hazardous) and in our room, there was no bathroom fan. In fact, the bathroom door would not close unless heartily slammed - irritating to us but probably much more so to people in neighbouring rooms.
Read more
Read less
Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This three star hotel is conveniently situated near to ski shops and bus stops. The rooms are clean and have ensuite bathrooms.
The dining room is functional. The dinner we had was good. Coffee afterwards is from a machine in reception.
Breakfast was served in a lower ground floor room and was spoilt by a distinct smell of drains!
The staff were friendly and helpful.
Read more
Read less
Date of stay: January 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Previous