From the Lalique toilet roll holder in the loo to the Steinway in the lounge, from the tastings of one of the finest wines in the world to the Crystal barrel of wine in the chapel, this is special. Full Stop.
This is touch of luxury I didn't expect outside of the world of TV dramas. It is dear, but also exceptional value.
There is little to say when there are no faults, except that this is an experience we won't forget and we will be back.
If you’re an art fan, you’ll find this lavish Lalique furnished hotel all the more fabulous.
Exquisitely decorated with incredible attention to detail, it’s a stunning 1st class hotel in a beautiful vineyard setting.
Rooms are light and spacious, service is lovely and the food - only 1 Michelin star but beats several 2 stars we’ve eaten at hands down.
Service is excellent but communication is the only thing which lets the hotel down - how to order breakfast for example and MUCH more importantly confirmation of whether guests want to eat dinner or not.
We were attracted to the hotel because of the chef and thought we had emailed in our original reservation but there was no record of it. Our bad! Unfortunately although having heard a great deal about the ‘surprise ‘ restaurant from the lady who gave us a brief tour of the hotel, we were disappointed to be seated in the adjoining room - not the stunning glass box with views of the vineyards and sunset!
Did it spoil my visit- YES! I’m massively disappointed -Totally toffee with the wrapper on.
I simply can’t understand why hotels don’t contact guests (especially those who are only staying for one night) and check if they want to reserve a table for dinner - and especially when the hotel makes (quite rightly) such a big issue out of their chef and their restaurant.
Breakfast was lovely but badly planned seating in the breakfast room meant I spent another meal looking at a wall - instead of at the view!
The hotel gets a well deserved 5/5 although I feel so disappointed that dinner wasn’t perfect (1st world problems or what) that I’d give my whole experience a 3.5
We knew this hotel had only been open for one month, and were keen to stay there. First impressions were great: Its a gorgeous building, immaculately restored and manicured, and impressive. The receptionist and porter on duty were very friendly and welcoming, and offered us a refreshing drink while we checked in. We stayed in a suite, which was immaculate and decorated to a very high standard. it was very comfortable and quiet. The bed was superbly comfortable and the shower was the best we've ever experienced! Thankfully we stayed sans-enfants..it could become a very expensive stay- as there is Lalique everywhere throughout the hotel and the room!
We had a wine tour in the hotel winery with a fabulous member of staff (Justine?). She spoke excellent english, and was informative, charming and engaging.
My only gripe with the hotel is the price they charge for drinks at the bar: we ordered 2 gin and tonics before dinner. Nothing fancy- a normal measure of Bombay Sapphire with a French tonic we hadn't heard of before. 50 EUR. That is off-putting.. The bar area is beautifully decorated, but feels stiff. Maybe having some music playing would lighten it up a little? Also, some nibbles with the drinks would be nice.. Olives, nuts or similar.
We had dinner in the posh hotel restaurant, with a beautiful view over the vineyards. We were a little unclear if there was a dress code or not for the restaurant, so had asked the receptionist earlier. She didn't give a clear answer, as she just said "as long as it is nice." We needn't have worried- some of the clientele were surprisingly casually dressed (running shoes and shorts). We chose a tasting menu which was really delicious, but left us barely able to move due to the endless dishes! The Maitre'd, chef and all of the staff were very friendly and highly professional. The bread and butter were a-m-a-z-i-n-g.
Breakfast the next day was delicious, but could do with some improvement to make it a bit more efficient. We were told by the receptionist the night before that we needed to complete the breakfast order card in our room and hand it to staff before we went to bed. I could understand completing the card if we were ordering room service, but couldn't quite grasp why we needed to pre-order our breakfast if we would be having it in the breakfast room. Surely you can order what you fancy the next morning? The card only has space for one person to choose their preferences, so each room should be left with multiple cards for more than one person. When we came downstairs for breakfast, there was confusion about the order card- it seems they had misplaced it, so we ordered some omelettes (we weren't given a menu, so weren't sure what the choices were apart from what I could remember from the card the night before). We were the only ones in the breakfast room but it took forever to receive our omelettes. We almost had to leave before they arrived as we had to get going. Although the staff were very friendly, anything else we asked for, such as milk for our coffee also took a very long time to arrive. Again, perhaps some music playing in the breakfast room would add a bit of atmosphere to the room. It felt a little stiff. The staff were whispering as they tidied up a nearby table as to not disturb us, which made if feel like we were in a library! The food was however delicious and tasted very luxurious.
All in all, we really liked the hotel. All the important parts such as the comfort of the room and friendly, helpful staff were in place. The general manager introduced himself while we were having our pre-dinner drink and was charming and welcoming. We would recommend this hotel to friends for a special treat, and I would stay there again. A swimming pool to cool off in in the summer heat, overlooking the vines, would have gone down well... : )