My husband and I were attending a dinner at a local hotel, and had originally booked a room there. However, the room we were given there was a hovel and we refused to stay. We walked down to the Premier Inn just a few doors down (we have stayed at many Premier Inns before), and the Receptionist, Carmen, was very helpful and found us a room. This was clean and comfortable, just what you expect from a Premier Inn. When we went back downstairs and passed Reception, Carmen asked us if everything was ok. We said it was great, and thanked her for her help. She then produced a voucher for 2 complimentary breakfasts, which was above and beyond our expectations, and was such a lovely surprise after our stressful escape from the hotel we originally booked. A good night's sleep and we will definitely return.
Excellent service at reception and room as you would expect. Clean and functional. However do not sleep on top floor. Roof mounted aircon units very noisy. Also avoid Brewers Fayre attached to hotel. Dirty and just average service. On our trip breakfast toaster malfunctioning and espresso machine not working properly. Plenty of places in town for good food.
Me and my husband have just come back from a couple of days in scarborough,we have stayed in a premier inn before,so know what to expect and was not disappointed,on arrival the reception staff were lovely and friendly,our room was very nice and clean,bed was very comfortable,had a lovely nights sleep,the hotel was in an excellent location close to all amenities, would definitely go back
Stayed here for 3 nights. Staff were very welcoming and the room spacious and clean. The bathroom was very good. Location is ideal for the South Bay and town centre. There are lots of local coffee houses within a few minutes where you can get a delicious breakfast. You can pay to park opposite the hotel but free parking is available on the South Cliff, about 20 minutes walk away.
Hotel in a good location and is spotlessly clean all staff very helpful and polite. Room was cleaned everyday. Restaurant was nice. Multi-storey car park directly opposit is very handy. Close to shops for essentials.