Date of stay: August 2019Trip type: Travelled with friends
We chose this resort for our once in a lifetime vacation from Canada because of the spa. We were so disappointed to find out that the entire pool area was going to be closed for renovations during our stay. We loved the location of the resort and the restaurants inside and outside were fantastic. Our room size was perfect for 4 adults, but we were disappointed that our view was of a roof and we had no balcony. Only the levels above us did. We were unhappy that we were not allowed to exchange our towels or bath mat for the whole week. When I went to do Laundry, it took me over 30 minutes to find the room, with 2 different sets of directions from the front desk. It turned out to be the complete opposite end of the resort in a very complicated maze to get there. I would love to return to Finland one day, but I don't know if I would take my chances coming here again.
Review collected in partnership with RCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HCTampereenKylp... R, shift manager at Holiday Club Tampereen Kylpyla
Responded 1 Oct 2019
Hi Marcietrainor, and than you for your feedback! We are so sorry that you travelled a very long way just to be disappointed for the spa being closed. We have tried our best to put the information about the spa renovations to every possible channel and booking page so that our guests would notice it before arriving here. We feel terrible that in your case we didn´t succeed on this. When staying in apartments, we don´t have cleaning service in the middle of your stay. With an extra cost we can of course arrange cleaning whenever our guests need. In case you would return to Finland, we sure hope that you keep us in mind and consider visiting us now when the spa is open again. You are warmly welcome! Best wishes, Miia Rouhiainen shift manager of reception, Holiday Club Tampere Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC