My wife and I booked a room at Castle House Inn for a two night stay that was to take place in February 2020, admittedly for a reasonable price. Unfortunately, our inbound flight to Stockholm had a rather later arrival, around 8.30 pm. We were well aware of the "no late check-ins" policy of Castle House Inn. Yet again, unfortunately, my wife is blind and we are not as mobile as people with no disabilities, especially in new and previously unknown surroundings. So I decided to send them an email and ask them politely about the possibility of a potential late check-in should be arrive a few minutes past 10.00 pm. The response I received, although I explained as to why we would perhaps need a "favor" of this kind, was rather unpleasant. The answer consisted of a single sentence stating the fact that Castle House Inn does not allow late check-ins, period. So I decided to write back and ask, specifically, whether this would apply also to disabled people and the answer was rather shocking: "no exceptions for anyone even if they are disabled in any way". So what if, say you're blind, a wheelchair user or in one way or another have a disability that limits your mobility? The management's answer was that Castle House Inn only offers economy accommodation (and that we had also booked a room with shared facilities, not sure how this piece of information was relevant) and no exceptions can be made for anyone. The last email I received from the management stated finally that Castle House Inn does not have any facilities for the disabled, and thus we should look for some other accommodation options. Nice, as you think you've just booked a nice two-day getaway with your loved one, right?? At the very least, the management agreed to refund our non-refundable booking, which was the only positive thing to mention about this place. So my overall suggestion is that if you have any difficulties concerning your mobility, then do stay some place else. Castle House Inn, as the management nicely put it themselves, not a place for the disabled to spend a night or two. Overall, service (at least answering emails) is very fast, but not particularly polite. Cannot, otherwise, say much about the place itself as we will not be having the chance to stay there.
I loved this place! This was a first-time trip to Sweden and I looked on line for something affordable and in the center of town. I was traveling with my brother, who is used to a nice hotel. I told him all about a hostel with a bathroom in the hall and no breakfast. He was game to give it a try. We needed two beds and they could not guarantee a room with two single beds – it might be a double. To solve that problem, I booked a room for three to make sure we had two beds.
It turned out to be perfect. Check in is at 2pm, but if you arrive early, they will store your bags for you. Everything was impeccably clean. The bathroom door locks automatically and you need your key to enter. Each shower stall has a lock and a private sink. The harbor walk is just a half a block away and the entrance to the old town is a half a block in the opposite direction. The hostel is in a small alley and was very quiet. This is not a place to party – it is a place to rest and plan your outings. There are plenty of places to eat and drink in the old town or around the harbor.
It is a short walk from the central train station and it is a good idea to take the perimeter road to avoid the cobblestones if you have a roller bag.
We had a large room with a large bed (for my brother) and a single bed for me. The beds are comfortable and the linens are new, crisp and clean. There is a hairdryer and a desk in each room and you can get clean towels whenever you want them. The front desk also has coffee, soda and fruit. The receptionist was very polite and helpful. I think this place is owned and managed by Chinese.
Getting around town is also easy – bus #78 goes right up to the harbor and then you can take tram #10 to get out to the train station or the museums and King’s park. You can buy tickets ahead of time at the kiosks and also at the tourist office in the train station or at any of the local train (metro) stops.
Some mornings we had a breakfast picnic in the room and other days we went down to Brod & Salt on the harbor. They open early and stay open until 8pm with good wifi, coffee (and a free refill), fried eggs, breakfast sandwiches, cinnamon buns and cardamom buns, cookies, lunch sandwiches, pizza, fruit juice and yoghurt. It became our favorite hang-out spot.
If you are looking for a quiet, safe, clean hostel you can’t go wrong at the Castle House Inn.
Castle House Inn is down a side street in Gamla Stan (the old city) making it ideal for touring all the sites. We booked a room which did not have its own bathroom-big mistake. Communal bathrooms consist of cubicles each having a lockable door and contain a toilet wash basin and shower-all very clean. The hotel is run on very few staff, thus keeping the overheads relatively low leading to excellent rates. Reception staff were polite and all spoke good English. Breakfast could be obtained at a local bakery, something we didn't take as we were visiting family locally. There are comments on other reviews that the breakfast was expensive but we feel that considering the locality we are sure the prices would be acceptable -. Security was maintained by use of key card for all external and internal doors. Should the need arise we would certainly use this hotel again but try to get a room with its own bathroom.
Booked a quadruple room with toilet (as per booking) for my family. We booked this hotel as it has a good location and offers a price that we could afford. We know Stockholm is an expensive city, but this price is not as high as most hotels around.
While it is true that the hotel is in the heart of the city and near the attractions, but service is so terrible. When we checked in, the receptionist kept on reminding us of the house rules (which is normal, though we do not experience such in other hotels) and kept mentioning about THEY WILL CALL POLICE IF WE VIOLATE HOUSE RULES. They are very particular about the number of people who will stay for the night. My sister just accompanied us at the room (as she stayed at a friend's house) to make sure me and my parents are checked in properly. But the staff followed and kept warning us about the room which only have 4 person capacity, and even mentioned about staring at my sister's face so she remembers who wont stay at the room. It suddenly felt like WE ARE CRIMINALS. We felt discriminated at some point. Upon check out, another group came in and they were treated them the same, so I think it is a normal treatment to clients. I think lesser price wont mean we should be treated less like a criminal or violators of law. Management should really look at this and train their staff to act politely to customers.
Also, we booked a room with a toilet, and it is the first time that we experience a toilet and bath outside our room. It doesnt feel safe at all.
No breakfast at hotel and we were told to go to a bakery located about a hundred meters away. Coffee at reception area is also not free.
We stayed a couple of nights in the Castle Inn and was pleasantly surprised. Great location in the old town. Friendly and welcoming staff and a homely feeling. Nothing seemed too much trouble and advice were allways on hand on where to go and what to do.. Lovely large room with comfortable beds and crisp clean new linnen. The shared bathroom were all squeaky clean and user friendly. Could definately recommend and will return...