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All You Need to Know About the Rooms
at Hotel Mama Zermatt

Room/Suite (43)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... under an innovative business venture; (5) Skis & Boots room convenient and efficient, even though the door lock was...
Good location, room was nice, but heating not working in the room unfortunetly. Only the one in the restroom was fine....
... was a four star even tho this is a three star hotel! The room was very clean, very comfortable bed and pillow ( wanted to...
Featured room amenities
Housekeeping
... staff, thay make you feel at home, From the GM to the housekeeping staff, very nice folks, a place you will make you feel at...
Safe
The rooms were very clean and well equipped with all the basic needs including wifi and a safe.
Wifi
The rooms were very clean and well equipped with all the basic needs including wifi and a safe.
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Reviews that mention rooms

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Positives: (1) P is an extremely personable and professional manager/front-of-house who made special efforts to meet requests and C was friendly and highly attentive as restaurant manager during breakfast service. These interactive experiences were valuable in fostering the spirit of personal service and “family” atmosphere apparent throughout the hotel; (2) Location very convenient; (3) Breakfast offer extensive and high-quality, even though a broader range of cooked options would be welcomed; (4) Partnership with a special, local coffee supplier provided excellent coffee under an innovative business venture; (5) Skis & Boots room convenient and efficient, even though the door lock was occasionally temperamental; (6) Excellent shower in bathroom.

Possible improvements: (1) Bar closes at 22:00 which limits appeal of spending evenings in there; (2) My single bedroom did not have any desk or flat working surface; (3) Towels still changed daily, even though instructions for retention followed; (4) A daily afternoon food item in reception area would be welcomed, for example homemade cake and/or fresh fruit
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Date of stay: March 2019Trip type: Travelled solo
Value
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Good location, room was nice, but heating not working in the room unfortunetly. Only the one in the restroom was fine. Breakfast was average. Mostly cold stuff to eat. The price was very high, since it was last room I got, but I would say I didn't recieved the services
I expected, since I've payed almost 400 CHF for a night. No fridge in the room either.
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Date of stay: February 2019Trip type: Travelled as a couple
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
I have stayed in so many family run hotels in both Switzerland and Germany in Alpine regions, but this was truly stand out compared to any previous experience I had checking all the boxes, from the sweet and polite manners of the staff ( particularly the sweet and lovely receptionist who checked me in) to the value for money aspect of the accommodation; to me the standard was a four star even tho this is a three star hotel!

The room was very clean, very comfortable bed and pillow ( wanted to request to buy the pillow and take it away with me!!), the interior of the room was way too above three star category, and the rate was very reasonable for a place so close to the ski lift and the town centre in Zermatt.

I initially made a one day booking, but the whole experience was so good I extended my stay for one more day.

My only suggestion would be that, given the chalet hotels have normally thin walls, it would be great if the cleaners in the morning could keep the conversation minimal as I woke up each day with the sound of their conversation while they were talking to each other.

Highly recommended, I would not want to stay anywhere else next time I go to Zermatt.
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Date of stay: December 2018Trip type: Travelled solo
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from admiralhotel2017, Inhaber at Hotel Mama Zermatt
Responded 4 Jan 2019
Dear "Crystalogene",
Thank you for your 5 star review about our Hotel Admiral in Zermatt.
We are pleased to read, that you liked the warm hospitality of our team, the value of money at our hotel, the cleanness, the cosy comfortable rooms and the central location.
Thank you so much for your recommendation.
Kind regards from Zermatt,
Sandrine Julen and the Admiral team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The hotel is in a great location next to one of the lifts to the slopes, in a city center. Staff is very friendfull, good recommendations for dinner. Nice breakfast served in a cozy room. The rooms are comfortable, fresh, very clean.Would come back:)
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Date of stay: December 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from admiralhotel2017, Inhaber at Hotel Mama Zermatt
Responded 4 Jan 2019
Dear "Z6538XTjulias",
Thank you for your 5 star review about our Hotel Admiral in Zermatt.
We are pleased to read, that you liked the central location, the hospitality of our team, the nice breakfast buffet and the cosy rooms.
See you soon again!
Kind regards from Zermatt,
Sandrine Julen and the Admiral team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I stayed here for 4 nights in November 2018 while attending a ski course. The location is very good just a short walk from the station. You could catch a taxi but I walked with a wheeled bag and a pair of skis over my shoulder and had no problems. I arrived a little late and had emailed the hotel to tell them and on my arrival I found the key to my room waiting for me on the front desk and a nice note welcoming me to the hotel.
My room was superb with a lovely view to the Matterhorn. Breakfast was very good with a selection of cereals, muesli, ham, cheeses and breads with all the usual jams etc. I was not hungry afterwards.
I had to catch the bus to the ski lift and this left from just outside the hotel.
All in all I have no complaints and would be very happy to come back and stay here again. Thank you to all the friendly staff.
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Date of stay: November 2018Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from admiralhotel2017, Inhaber at Hotel Mama Zermatt
Responded 6 Jan 2019
Dear "Bryan H",
Thank you so much for your excellent and detailed review.
We are so happy to read, that your holidays at Hotel Admiral Zermatt were so nice.
Thank you for mentioning the top location, the nice room with a stunning view to the Matterhorn, the delicious breakfast buffet and of course, the hospitality of our charming team.
We hope to welcoming you soon again at our Hotel Admiral.
Kind regards from Zermatt,
Sandrine Julen and the Admiral team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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