We had one night in Venice after our cruise. This was the best way to end our trip! We had an outside patio overlooking the Grand Canal and a large Church across the water. There was a bottle of wine and snacks waiting for us when we checked in. We got a free upgrade through Marriott, so we had a 2 room suite. It's a new property that just opened in August. It's absolutely beautiful! Wr decided to order room service for dinner because we weren't going to be able to find a better view. They brought the food on a table, wheeled it out on our patio and had candles lit. We ordered 2 different pastas which were just as good as any restaurant!The hotel also has a very nice breakfast buffet. Book room 401!!!!!!
I will absolutely stay at this hotel again. There were a few bumps as to be expected as the employee and staff "find their groove." For those reasons, I had to drop a star.
Getting there: I feel it is completely worth the money to take a Water taxi directly to the hotel vs dragging luggage over the large bridge, and figuring out the Water Bus. That, in itself, is an experience. The Location of the hotel is perfect for walking to St Mark’s Square.
Check In: We were acknowledged for being Titanium Elite and offered points or breakfast. We selected breakfast. (Upon check out, they had to verify we selected breakfast, as they said it was not noted in our reservation, which choice we had made. It was an easy fix, and we were not charged).
The room: We used points for our stay and applied our Suite upgrade. We received an inside room with no view. At the time we booked our room, the Marriott website didn't have any specific pictures for specific rooms. Maybe we should have splurged as others have commented. We were fine with the room. It was located directly across from the elevator, yet we never heard any noise while we were there and had zero trouble sleeping. The rooms are small, as expected. If you travel with large pieces of luggage, you may struggle.
Butler Service: The butler service who brought us to our room was helpful. We did have some items pressed, and requested coffee in the room one day. The tray from our coffee was still there in the room after maid service. I wasn't sure if we were supposed to request that it be removed. We made other small requests that were handled well, (requesting a bucket of ice for a bottle of champagne we had, and butler also brought two champagne glasses without asking). I must comment about the coffee. It was amazing. It was so good, we opted to skip breakfast one morning and just have coffee in the room.
Maid service: Here is where we were really impressed. Our toothpaste was confiscated by TSA during a connecting flight in Brussels. We had been making due with a tiny tube that was very flattened and empty. We returned one evening to two new toothbrush kits that each had a tiny tube of toothpaste. It impressed me that they anticipated our needs and left it without asking.
Breakfast: There were a few bumps in service. It would have been nice to have the service explained to us, but we figured it out. The first day, I had two servers ensuring I had water. The second day, I was half through my meal before I could get some water. The second day we had to ask for things, waiting awhile, items being dropped more than once around us, tables not cleared. The food was great. I ordered an omelette the first morning, that was cooked to perfection. If it is nice enough to sit outside, DO. The doors to the kitchen make a lot of noise swinging constantly, so I would suggest you try to sit away from where the food is set up.
Concierge: We should have used them more. I suspect the restaurants they would have recommended would have been better. They helped us purchase postcard stamps, find the location of a restaurant, our rental car agency and scheduling our taxi pick up at the appropriate time to pick up the car.
Evening drinks: The outside courtyard is worth it alone, to select this hotel. This view is amazing. We had friends join us, so there were 5 of us, and the server seemed ...disinterested. We saw other servers attend to people who sat after us, who were very attentive. Admittedly, this turned us off in a big way. And would have me drop another star. HOWEVER, the next evening, we met Joe, the bartender at the inside bar, and he changed all of that. We shared with him our experience, and he said he was there that evening and that gentleman was not feeling well and had gone home. I can't speak to that, however, I can speak to how amazing Joe was at turning our attitude completely around. He was engaging, attentive, and made the Best Manhattan I have ever had in my life. (And I am not exaggerating). Our evening, sitting at the bar, showed me what staying at a St Regis is about. We made our mind up that evening, to start staying at St Regis properties when they are available.
Multiple sitting areas were around the hotel. We didn’t want to sit in our room, and were able to sit in a lovely room to review our maps and plans for the next day.
I almost didn’t write this review, since I would also have to mention the bumps. However, this is a new hotel, that I in a little more time, will be the full 5 stars you expect. I just mention the bumps to set expectation so you don’t let a little snag upset your amazing experience you would have at this beautiful property. Start your first night off in the bar with a drink from Joe. It was not just us. He immediately was able to make us feel special, and greet and exceed everyone’s expectation as they filtered in that evening. There were little touches that I have not had at other properties. Having been to Venice 3 times now, I felt this would be my last trip. Now, I want to go back just so I can stay here.
This hotel was recently opened in Sept 2019. If you are looking for modern decor with style and luxury at its finest this will be the property of choice. For this reason, this is also why you would expect to choose the St Regis over its sister brand hotels like the Gritti and Danieli because they represent the more traditional Venetian decor.
If you are coming for the first time, the hotel is right next to St Marks Square.
This is on the street with all the luxury shops and it is right on the river. I would recommend taking a water taxi as it stops right in front of the hotel whereas if you would like to take a waterbus it stops you a few minutes away but its more affordable. However, if you have suitcases there is one small bridge to lug it over. The hotel offers a Biltz service if you would like a pick up from the train station with a name card which I think could be a nice touch to your holiday. Hassle-Free
The hotel has many different categories of rooms. Like most properties in Italy, rooms with a view can sometimes be a higher category than a suite room (without a view) therefore be careful while making your booking. The Marriott Bonvoy app has it sorted very clearly and you are able to read the description before booking. I would recommend a room with a Terrace or a river view as it adds to the experience. Very worth the additional difference in price.
The St Regis Butler service is very much like most of the other properties. They bring you coffee and tea and assist with many things like packing or city advise. Our Butler Eduardo from nearby Venice was amazing. Part of what makes him such a pleasure to speak with is his genuine approach to the service industry. He really does have a passion for his job. The other Eduardo (there's 2 ) is also very helpful although our time with him is short.
The gem in this hotel is Melania. I can't say enough about her and she is an absolute star. I joke that the hotel has stolen one of the best from the Hotel Danieli.
Part of the St Regis Experience is its Champagne Sabering. This happens at 6.30 pm and it's a good way to wind down for the evening. I strongly recommend that you try this and even order a Bloody Mary as every single hotel has a different taste towards the cocktail that was made famous by the brand.
The breakfast was yummy. The Breakfast buffet has a great selection of cakes, sweets, pastries, cheese, salad, and their house prosecco. One morning I had a mimosa the other I had it straight. yum... I love my omelets with ham, cheese, and mushrooms and the chef did it perfectly. Exactly the way I wanted it. I still long for the St Regis Omelette till today. If you like your breakfast American style with American coffee there is also a small section for that.
We did not use the gym or have dinner at the restaurant but I am sure the experience will be similar to the rest of the review.
Thank you St Regis Venice for a very memorable 2 nights. If you are looking at this review and deciding where to stay in Venice I suggest that you book it now. You won't regret it.
This property is very nice, well located and beautifully updated! The staff is attentive and helpful. The facilities are excellent, two nice bars and a Grand Canal restaurant!
If possible upgrade to a room with a Grand Canal view, they are amazing!
The hotel itself is lovely - staff very nice, standard rooms quite small but luxuriously fitted out.
The lost star is purely for the 20 euro “delivery charge” added to all room service breakfast orders and 25 euro delivery charge for dinner room service orders. I can only imagine the room service department is under the control of the Venetian Mafia as these fees (listed in the most illegible and tiny tiny font) are pure theft.
Note I paid 800 euros per night for my room so I’m not short of money - it’s just the principle.
I will stay here again (once they address the daylight robbery room service charges).
Whoever decided these fees should not work in hospitality.