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All You Need to Know About the Rooms
at San Francisco Apartments

Room/Suite (15)
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Guests1 room, 2 adults, 0 children
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US$ 461
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Room review highlights
... go, they try to keep your deposit, 3 rooms at 150 Euro per room, my son and 3 friends were stuck in the lift for 2 hours!...
... the door wide open. Luckily the safe closed but cash in tje room (160€) missing. We did try to let reception know but...
Burgler with a knife at our bedroom door. Avoid at all costs..... After reading mixed reviews we booked this hotel with 2 rooms...
Most popular question about the rooms
Hi am thinking of booking in september was wondering if you provide room for luggage if have late afternoon flight if you have to vacate room early thankyou
Answer from fincasarena
Jun 2017 |
Dear client: we can provide luggage room in our office , but not on Sundays departure. Also if there are no arrivals on your...
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Featured room amenities
Kitchenette
Housekeeping
Safe
Refrigerator in room
Wifi
Microwave
Smoking rooms available
Non-smoking rooms
Non-smoking hotel

Reviews that mention rooms

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Annette M wrote a review May 2018
2 contributions1 helpful vote
Do not go, they try to keep your deposit, 3 rooms at 150 Euro per room, my son and 3 friends were stuck in the lift for 2 hours! They were then refused there 450 Euro deposits back as although the lift said for 4 people apparently they were too heavy and broke the lift!
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Date of stay: May 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from fincasarena, Gerente at San Francisco Apartments
Responded 17 May 2018
Dear Sir: Thank you for writing your opinions, but we must indicate that your comments are damaging and tendentious. On Friday night they were locked in the elevator and had to come the elevator repair service to get them out. When we opened on Saturday morning, we had a note of complaint from the building administrator indicating that there had been problems and damage to the elevator. When the people who were staying came the day of departure to bring the keys of the apartments, they were told that before returning the deposit we had to check with the administrator of the building what happenedon friday. the version that the administrator told us did not coincide with that of the clients and the clients showed us a video that corroborated the veracity of what they were saying, at the same moment the deposit was returned. so do not say things that are not true and it is unfair to put such a low valuation, you were 3 days in the building and did not report any problems in the apartments or in the common areas of the building, so your assessment is unfair. On the other hand, we remind you that we have asked you to please send us a copy of the video that was recorded to be able to provide it to the building administrator and we are still waiting for you to send it to us, we appreciate it as soon as possible. a cordial greeting
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christoph03 wrote a review Apr 2018
Durham, United Kingdom1 contribution4 helpful votes
So where do I start based on our experience, and how do I pitch this without receiving a standard "washing of the hands" response the rest of our party have received.

Let's break this down so it's nice and simple for you all...

1) reception - this "hotel" or "residential" block does not have a full time person where to raise concerns or flag up serious incidents...after our experience it's no surprise as it would take a small army to field the issues.
2) Entrances - both the cast iron "security" gate looks secure but is far from this. Everytime we approached it you didn't need the key to open it, simply give it a push and your in. Wonderful if you ever loose a key but if you want to keep the local rif raf out (of which there is plenty) then it's more use as a visual deterrent. This was highlighted within seconds of us getting "checked in" and being approached by someone looking to offload "charlie"...poor lad...oh wait no...he was a keen drug dealer peeling his produce. How can this happen...dod he know groups where due to check in? Was he there by chance? Did he live there? Only Charlie's keeper will ever know.
3) main entrance - so this was as much use as a Sunderland goalkeeper. Completely defenceless and eager to let everything that tried their luck in. Again, regardless of a key it would seem this was a waste of time supplying us with one as I don't think we used it once. Always open. Convenient you may think....
4) safety - So the most alarming one...which all of the above make this little gem possible. So in an attempt to make the hotel as welcoming as possible it even attracts the aforementioned rif raf... a respectable and conscious hotel would like to keep out surely? No No, not this one. Three times within our stay we experienced a burglary attempt. One seemingly succesful and after coming home found to have the door wide open. Luckily the safe closed but cash in tje room (160€) missing. We did try to let reception know but wait...there isnt one. The other attempts thankfully failed attempts. Both occasions someone tried to break in by picking the lock. On the Last attempt on our very last evening at about 12am (whilst all asleep ahead of our 5am taxi) the chap was caught at our door. Thinking no one was in he looked as shocked as we did. Looked like he had a bladed article but luckily he had 5 people in his view and sharply ran off without us loot in his bag. Deadlocks 're applied and the long night of wondering if he and his pals would return.

How in a popular location can this be allowed to happen. Why risk your business, surely more happy customers is more profitable? Not once did we share or loose a key, but any friends in via the gate (didn't know you could do that until reading a precious review response) or where we once loud or rude to guests. Quite the opposite. We probably spent a total of 4 hours per day including sleep in the hotel and remained respectful of those residential folk. In saying this I think the only persons we saw was Mr Burglar and Charlie's keeper.

I know this will receive a defensive response going from other reviews claiming we where in the wrong, bad guests, they have no control etc etc. But that's rubbish. Just be honest, hold your hands up, say you'll look into it and receive a little bit of respect back. I won't ever stay there again and would urge everyone to avoid this.

I have a 7 month old little lad and if we where on a family holiday and this happened I dread to think what could have happened...put it into context. If this happened when with family or little children would it be acceptable to brush off? No...so it can't be fobbed off just because it was friends on a well earned trip away.

I shall look forward to the standard not our faults it's yours response and attempts to defamate our character. But I'll happily continue to submit reviews weekly to warm others of this terrible hotel.

Safety first...avoid or be at risk of harm.
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Date of stay: April 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from fincasarena, Gerente at San Francisco Apartments
Responded 10 May 2018
Dear Sir: You have already written 4 more times about the same and all is false, the better proof is that police did not came to your apartment. Believe us, if yiou report by phona that a man get in to your apartment with a knife, they send police officers immediately Thank you for your comments, of which we would like to clarify the following points. you have rented a private apartment in a private residential building, it has no reception. People who can access the building do so because customers like you open the door to anyone without asking when they call the intercom from the street. We have no news of anything that you are writing here now, neither from you nor from any other client. this week we had a group of several apartments together and what may have happened is that you have exchanged keys and tried to access some of the companions' apartment but that is already a question between all of you. but let's hear that the screams, blows and other noise caused by you to go drunk, no wonder, few things happen to the lack of control they have during the holidays. In all of last year and so far this year, we have not had any news of theft or safety problems in this building. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darren T wrote a review Apr 2018
5 contributions13 helpful votes
Burgler with a knife at our bedroom door. Avoid at all costs.....
After reading mixed reviews we booked this hotel with 2 rooms becsuse of the price. within 5 mins after checking in and going through the security gate we were greeted by a scruffy man trying to sell us drugs. how and why he was in the complex just shows the poor and abysmal security. the rooms were what we expected for the price. cheap and basic. we mopped floors as they were quite dirty. no issue about that. 1st night in friends other room (all in bed asleep) they woke up to find door open and money missing. despite locking the door. We found this unusual but this was only the beginning to our nightmare. Reception was closed so unable to report anything. On our last night we were flying early so all in bed early. I was lay on the couch about to go to sleep to be startled by the sound of someone trying to break in the room. Myself and friend opened the door to find a man in is 40s dressed in black with a knife in his hand. again security is a joke. We attempted to question and were demanding what he was doing. That's when I noticed a knife in his hand. I pushed him away and slammed door shut. locked it and barricaded door with a table. we phoned our friends a few floors up and told what happened and they were to do same. This was terrifying and traumatic. We phoned the police which was a complete waste of time as they didn't care and nothing came of it. we got no sleep and were sat counting the minutes to leave and get home.
If this was a group of women or a family I'd hate to think of what could of happened and how it would effect them.
This has ruined our trip completely and now after reading comments apparently they make false claims and steal your room deposit money. I am back home now and now panicking over the fact they will rob my 300 euro deposit to further cause trauma to the worst holiday of my life.
Avoid, avoid, avoid, avoid.....
You are not safe despite what response they will give disregarding and accepting no Liabilty or blame. shocking and disgusting AVOID!!
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Date of stay: April 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from fincasarena, Gerente at San Francisco Apartments
Responded 7 May 2018
Dear Sir: YOU ARE IN THE SAME GROUP OF RobGravity, ALL YOU ARE WRITTING, THE SAME, JUST TO DAMAGE EVALUATION OF THE BUILDING IN Tripadvisor, At the moment you have written 5 times the same about the same stay in the building with different names in tripadvisor. Thank you for your comments, of which we would like to clarify the following points. you have rented a private apartment in a private residential building, it has no reception. People who can access the building do so because customers like you open the door to anyone without asking when they call the intercom from the street. We have no news of anything that you are writing here now, neither from you nor from any other client. this week we had a group of several apartments together and what may have happened is that you have exchanged keys and tried to access some of the companions' apartment but that is already a question between all of you. but let's hear that the screams, blows and other noise caused by you to go drunk, no wonder, few things happen to the lack of control they have during the holidays. In all of last year and so far this year, we have not had any news of theft or safety problems in this building. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
weldon1984 wrote a review Apr 2018
Durham, United Kingdom1 contribution6 helpful votes
So, upon arrival we had no problems checking in etc at all. Staff seemed ok and got into our room. Although we never seen any staff the entire time we were there.

People literally walk in off the street and you can see them during the day scouting the place out in twos and threes.

The second night as I was asleep in bed and heard like a clicking noise at the door. I got up to check thinking it was one of my friends. I open a door to a man walking away and never thought anything off it. However, last night was our last night and because we have an early flight today, we were all tucked into bed for 11pm.

At approximately 12 am we heard a clicking like noise again at the front door so me and one of my friends looked at each other as something wasn't right. I opened the door only to catch someone trying to break into our room whilst we were literally trying to sleep. I shouted really loud at him asking what the f are you doing and in had a sharp blade in his hand. In fear of attack we kept shouting at him to go away, when eventually we had to shove him and slam the door shut.
None of us have had an ounce of sleep in fear the same thing might happen again. Trust me not a pleasant experience.
The police were called but were not the slightest bit interested.
There is no security in the premises to protect people from this type of horrendous behaviour.
This morning we checked each floor and you can see on virutally every guest door there are marks on the doors and frames where people are constantly breaking in.
The dead locks do not work on the doors and offer guests no protection at all.
What would have happened if we had been stabbed or robbed?
I strongly recommend to stay away from this place for your own safety. Please please!!
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Date of stay: April 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from fincasarena, Gerente at San Francisco Apartments
Responded 7 May 2018
Dear Sir: YOU ARE IN THE SAME GROUP OF RobGravity, ALL YOU ARE WRITTING, THE SAME, JUST TO DAMAGE EVALUATION OF THE BUILDING IN tripaDVISOR, At the moment you have written 65 times the same about the same stay in the building with different names in tripadvisor. Thank you for your comments, of which we would like to clarify the following points. you have rented a private apartment in a private residential building, it has no reception. People who can access the building do so because customers like you open the door to anyone without asking when they call the intercom from the street. We have no news of anything that you are writing here now, neither from you nor from any other client. this week we had a group of several apartments together and what may have happened is that you have exchanged keys and tried to access some of the companions' apartment but that is already a question between all of you. but let's hear that the screams, blows and other noise caused by you to go drunk, no wonder, few things happen to the lack of control they have during the holidays. In all of last year and so far this year, we have not had any news of theft or safety problems in this building. Thanks
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Earth_Traveller1990 wrote a review Apr 2018
Durham, United Kingdom8 contributions23 helpful votes
Once we arrived, checkin was easy and we got the keys. We all quickly got into the rooms which were decent enough and got changed ready to go out. The shower is not secured properly so requires you to hold the shower head with one hand.. not ideal at all and results in the bathroom floor becoming a slip hazard.

Within 5mins of waiting at the bottom of the elevator for the remainder of our group, we were approached by a drug dealer - the apartments are "secured" by a large metal gate so how he got in to this area i don't know.

The first night a few got seperated so we ended up entering the room at seperate times - 3 arrived back early and 2 followed a few hours later, when the final 2 arrived the door was wide open with cut marks next to the lock like it had been forced open - it was later noticed one of 3 to return early had €160 stolen! The thought of someone being in the room while 3 of us were asleep is sickening!

On the 3rd and final night we all went to bed early due to having airport pickup at 5am. At around midnight one member of the group sleeping on the sofa bed awoke to a noise of someone trying to enter the room, after alerting the other group they opened the door quickly and were stunned to find someone trying to break open the lock to gain entry. He appeared to be a local man and after being pushed away from the door, he turned and ran after his failed robbery attempt.

Drug dealers and thieves allowed to gain entry to hotel rooms without being challenged by anyone working at the hotel is an absolute disgrace.

Avoid at all costs as you never know what or who could be in your hotel room!!!
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Date of stay: April 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from fincasarena, Gerente at San Francisco Apartments
Responded 7 May 2018
Dear Sir: YOU ARE IN THE SAME GROUP OF RobGravity, ALL YOU ARE WRITTING, THE SAME, JUST TO DAMAGE EVALUATION OF THE BUILDING IN Tripadvisor, At the moment you have written 5 times the same about the same stay in the building with different names in tripadvisor. Thank you for your comments, of which we would like to clarify the following points. you have rented a private apartment in a private residential building, it has no reception. People who can access the building do so because customers like you open the door to anyone without asking when they call the intercom from the street. We have no news of anything that you are writing here now, neither from you nor from any other client. this week we had a group of several apartments together and what may have happened is that you have exchanged keys and tried to access some of the companions' apartment but that is already a question between all of you. but let's hear that the screams, blows and other noise caused by you to go drunk, no wonder, few things happen to the lack of control they have during the holidays. In all of last year and so far this year, we have not had any news of theft or safety problems in this building. Thanks
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from fincasarena
Jun 2017 |
Dear client: we can provide luggage room in our office , but not on Sundays departure. Also if there are no arrivals on your departure day we can arange a late check-out, sometimes free sometimes with a small fee
0 votes
Scott & Lindsay asked a question Jun 2016
Sheffield, United Kingdom56 contributions24 helpful votes
Coming tmoro just wondered is there an iron in the room???
Answer from johnwKeighley
Jun 2016 |
You can get one from the office where you collect your keys.
0 votes
Answer from fincasarena
Sep 2015 |
Dear client, Our web site and also tyravel agencies has complete description about apartments. San Francisco has a 2 bedroom apartment plus sofa-bed in salon. The second room is a side terrace, that has been glazed and turned into an small second bedroom. our reception office is at the bottom of the building. If you arrive late, you will see a list of names and an spanish phone number to call to and a man will bring you your apartments keys in some minutes. kind regards FINCAS ARENA
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