Firstly the hotel is not in the centre of Lille as it states. It is around a 15/20 minute walk in but the positive of this is that the area around the hotel is quiet.
We booked two rooms as we are a party of two couples. We were charged €19 a night, per car for parking at the hotel which we weren’t aware of.
Our room was filthy. The quilt was dirty and stained, all surfaces were dusty, the walls were marked and the bathroom looked as though it hadn’t been cleaned in a long time. The toilet seat was sticky and the towels were stained yellow. We asked reception to change our bed and clean the bathroom which a very friendly and apologetic gentleman did.
After our first night we woke up covered in bites. We’re now on our way to another hotel we have had to book as we do not want to stay at the hotel for the remainder of our trip. I’d avoid at all costs, wouldn’t stay here if they paid me.
Stayed here with 3 friends in an apartment suite. The hotel is about a 15 min walk from Lille Eurostar station, close to the Grand Palais exhibition centre. Not great for a city centre visit but OK, taxi to the centre was 6 euros if you didn't want to walk. Great breakfast was the saving grace, lovely fresh breads, meat, cheese, croissants, eggs, yoghurts, juices and hot drinks from a buffet. Good quality and copious amounts. Room basic standard, clean, large shower, a few French TV channels, all reasonable against the value. Staff were very helpful and tried to sort a problem we had, also good quality of English spoken. Thanks Michelle!!
Kind and polite staff, easy access, location close to the ring road, clean, quiet and warm room, nice and adequate breakfast, free wi-fi, private parking, value for money. Not 24h reception, no room service.
The location of these apartments is very far out of town - at least a 25 minute walk. However, there is a metro station quite close by that is reasonably priced. My main issue with this place is all the hidden charges. For car parking for 4 days we paid an extra €80. Breakfast, has we wanted it would have been more on top of this. Wi-Fi was charged at €2 per person per day - ridiculous! We were also charged extra for cleaning of the room after we checked out, despite us leaving the place spotless (dishes washed, beds stripped and lined folded neatly, bathroom wiped down. Not once during our 4 night stay was the room ever serviced - no clean bedlinen or fresh towels. Upon asking at reception, we could have fresh towels however we would be charged for the privilege.
Other gripes include - no kettle, broken dishwasher, freezing cold water on the first day of our arrival (although this was not repeated any other day), no cleaning products supplied to wash dishes and very poor sound insulation.
This place may look like a bargain deal, however the hidden costs really add up. Will not be returning.
Staff weren't helpful and seemed to charge for everything. 15€ to park your car in their garage for ONE night is just..what? Despite us booking as a group we had to pay twice for parking due to having two cars.
The rooms were dirty and grotty, with a basic table and cooking equiptment (stove, microwave etc). Now we turn our attention to this hotels biggest flaw, outside the windows about a foot away is a HUGE glass window. It seals in the heat so the rooms feel like an oven and amplifies any sound from other rooms. People partying 2 floors down? Go and try and sleep in the middle of their room because it'll be the same volume in your room. Want to get rid of the loud noise of traffic and other rooms outside? Well, be prepared to have no sleep as that glass wall seals in the heat.
Just to seal the deal, the wifi is completely unsecured, so if you're an idiot like me and buy something online during your stay there then prepared to be hacked. £100 was stolen from my PayPal account the day after our stay and I'm putting it down to their unsecured wifi.
To be honest, you couldn't pay me to stay here again and I wont be going within 100ft of this place again.