Hotel was good value, clean and provided everything we needed. Close to the train station and good location in Newport.
One costly problem. With no designated parking I checked the hotelwebsite on Saturday morning before my drive. We arrived at the NCP, parked up and checked in. On waking up the next day we were alarmed to find that the car park was locked and closed on Sunday.
As I obtained the parking information from the website I was confident it would be suitable to fulfill my needs and was didn't have to check anything. I was wrong. Despite the hotel endorsing the car park for use it isn't open on a Sunday.
So 3 of the group had to pay for a train home while I stayed another night.
I asked if the room we had used was empty and If I could stay for another night for free/discount as I felt the hotel were partially responsible. I was told no. Had to book another room and check in at 3pm.
Subsequently I complained but no refund or gesture offered at all. However, they have updated their website to now say 'parking closed on Sunday' which is interesting.
So in summary. Good value Hotel, Terrible customer service.
I’ve stayed at this hotel twice this year, its convenient location is ideal, the reception team are extremely friendly and inviting and although quite a basic hotel it has everything you need for a lovely relaxing stay. This hotel should’ve been a Premier Inn but they pulled out last minute and has been taken on by a private company - the beds are extremely comfortable, the bathrooms large and the room in general is a good size. The only downside would be to look at adding an ironing board and iron to each room and perhaps a vending machine in the reception area selling soft drinks and snacks. Despite this, a very relaxing and enjoyable stay and I will 100% be returning.
Great value for money on short notice, very accommodating staff, quick response from staff as I needed to change booking dates.
Clean cozy large room, access to variety of activities whether on foot or drive around the area.
nice hotel very conveniently located. I stayed there midweek and there were no noise problems. The room was big, clean, and well appointed and the staff were very friendly. everything looked quite new.
Booked for a night for our small trip to Newport and Cardiff. The hotel is located right in the centre, a really noisy club was nearby but luckily we got a room on the other side of the hotel. Room was clean and very big size. Comfortable bed and I especially loved the lights in the room, really pretty and cozy.
I give 4 stars because we couldn’t open our windows. They were completely locked and I didn’t see the point. I felt a bit too locked in the room as I always love to let some fresh air in before sleeping. But this was scary, what if there was a fire?
Other than that great service and all good.