Stayed in room 344
Firstly, the positives: lovely staff, very comfy bed, newly decorated and furnished room, spinach and ricotta ravioli was delicious, breakfast was nice.
Secondly, not the best but could have got over: key was temperamental, carpet to thick so door doesn't open easily, pizza was too greasy and had to be sent back because it felt wet.
Finally, inadequate: charged full price for facilities that were halved. Restaurants, steam room, sauna, half the building closed for refurbishment. Building smelt of fresh paint which made me sickly after the first day. Building had no heating so was freezing, had to eat dinner in the bar with my coat and scarf on. Room was freezing with one electric heater that was on continuously for my 2 night stay and the room was never warm. Drilling above me until 10pm, when I rang down (from my mobile as no room phone) rang out for 10 mins with no answer. When complained about this the next morning I was left a drinks voucher and fruit platter in my room on my return from event. Fruit platter left all day in room, which was like a fridge so should have been fine, however left directly above the electric heater (the only place that would have actually been warm).
Finally complained via twitter and website on the day of checkout with no acknowledgment, sent another complaint the next days, again via twitter and website and still no response.
I think when the hotel is complete it will be lovely but I find it shocking you can charge full price without even informing the customer of these major disruptions. Especially when it was booked as a relaxing weekend that turned out to be anything but.
I've long wanted to experience what was the old Moathouse Hotel close to my football shrine of choice, the Hawthorns and recently took the plunge with a two night stay either side of a Baggies home match after driving south from Yorkshire. Two nights in a smart and tidy room with access to a gym and swimming pool proved perfect with a jaccuzi to soothe off the mild disappointment of a WBA draw. The staff were friendly, the venue needs a wee bit of work, the room service menu was massively overpriced (always the case but a wee bit of rampant profiteering going on here!) but this is a great place to stay overall and outstanding value compared to what you might get with Travelodge or Premier. Very accessible for Birmingham, the Baggies and the tortoise's crawlway that currently passes as the M5! I will be staying here again...but next time make it an Albion win!
Love this hotel the food was good and breakfast was lovely, no rip off prices at the bar Michael who works the bar very nice person and funny, the room was just the right size and very clean thanks for a great stay would definitely recommend.
I have stayed in this hotel before and loved it so was excited to stay here again. On this visit my daughter was using a wheelchair and I found the ramp very hard to use as the ground was uneven and it was very steep,if your on your own in a chair you would need help getting up it.
The staff are amazing so friendly and happy to help if you need it. It was my daughter's birthday and they made her feel very special. We did have a birthday banner on the door but this was stolen and never replaced.
It looks as though some parts of the hotel are getting a revamp and the room that we stayed in was very spacious and very nicely decorated. There was ample room to get the wheel chair in and when my daughter was using her crutches she was able to move freely.
The food was amazing I have no complaints at all.
Only real complaint I have was the noise from other guest. The room next to ours was up all night being loud, slamming doors and shouting in the corridors. There was also loud music playing but I'm not sure where from. Sadly it meant I didn't get a full nights sleep.I didn't report this at the time but wishing I did now. It hasn't put me off using the hotel but I think it's an issue that does need to be addressed.
Great value, mid way through refurb hotel near West Bromwich.Stayed one night with a friend,met by the fabulous Yvonne on arrival, upgraded and treated like royalty.Yvonne helped us throughout our stay and is a credit to the hotel.
Almost all refurbished and it's looking great.We were lucky to have a refurbished room,beds extremely comfortable,decor very tasteful. Breakfast delicious and well stocked.
Only negative is that the spa facilities were minimal-no working jacuzzi,sauna nor steam room as they were out of action. Also,as we were 2 women using the pool,we felt uncomfortable with a group of older men huddled one end of the pool,not swimming but just looking.Not hotel guests it appeared;health club users perhaps?. We didn't enjoy this part of the stay/spa and waited for then to leave before we swam freely.
Overall a great place for business or pleasure, located a few mins from West Bromwich centre. Postcode incorrect on website however so call hotel for correct one!