We are very disappointed with this hotel. We have booked a room here about 2 months back. A day before our travel they cancelled our room. Highly unprofessional, no one should go through last minute hassle of more expensive hotel booking.
So disappointed with the management of this hotel. If they can’t run a hotel, they should not fool others.
An unmanned hotel that is uncontactable. Our reservation was cancelled 10 minutes after 3pm( we were due to check in at 3pm). As the owner and the cleaners were attempting to make this dive look remotely hospitable,they had left the front door open. I found them and I asked what sort of 'business' were running. The very young and extremely unprofessional lad just shrugged and said I would have to call Hotels.com for my money back. No apologies,no explanation. I will tell you what happened. People were knocking guest house doors and offering cash to stay(it was a busy and hot bank holiday weekend in Brighton) This con man takes the cash and then cancels reservations(probably in the hope of the guest not attempting or not able to get their money back. We were lucky. Hotels.com helped and found us somewhere else. We will get our money back and actually we are so glad it happened in the end. From what I could see of the rooms and the staff(who couldn't get out of their quick enough and into a van,with the dirty sheets)we had a lucky escape. Book a room at Faulty Towers or Bates Hotel. If they are more professional.
I wouldnt even give tge place a 1 but had to to write the review. I was part of an 11 person party we hired 4 rooms. The room I was in was the basement 4 person room. It smelt really bad no locks on bathroom doors and I say doors as to get to the second bedroom you have to walk through the bathroom (poorly designed there). In the room with the 2 single beds the windows didn't open and the plug sockets didn't work. The room with the king size bed in if anyone had a shower in the room above the water ran into our room through one of the cracks in the ceiling. Luckily it was members of our party that were in that room so we could inform them straight away. We rang the number it tells you to and informed them of the water etc as well as all the problems in the other rooms to be told no matainence worked on a weekend but they would try and get someone to sort it. NO ONE CAME. The money it cost to stay there for 2 nights was certainly not worth it. The pictures on the website are so miss leading. They need to invest in a plumber and an electrian who knows what they ate doing and maybe would get better reviews.
THIS HOTEL RUINED OUR TRIP TO BRIGHTON.
After arriving to Brighton I decided to call up the hotel to find out if any parking was nearby, the female who answered the phone said park on the road outside and put down the phone which wasn’t a great start, we decided to park outside after finally finding a space to see the maximum amount of time was only 2 hours... we paid for a ticket and headed towards the hotel. Half way up the road a ticket man came chasing after us explaining only certain areas of that road you could pay and park as they were dedicated to permit holders, this wasn’t explained on the phone from the hotel and the ticket man explained we were lucky we didn’t get a ticket. He did follow on to explain it wasn’t marked out clearly by the council at all but the hotel should know this information?
After driving around a bit more we found a spot and headed back to finally relax at the room for an hour and then head out to explore and enjoy Brighton. We were welcomed by the “rude” female who put down the phone on me previously, her friend was sat on the floor next to her and they seemed more interested in their conversation instead of giving us all the relivent information.
We headed up to our hotel excited to finally rest. We entered a dark, dingy hallway which stunk of smoke... after arriving to our room we felt disgusted, not only a massive hole in the corner of the ceiling as well as a previous hole botch jobed but leak marks throughout the roof, carpet was filthy, room was dark and dingy and stunk of smoke. It was not the warm welcoming rooms this company had promoted and most definitely not the £100 room we had hoped to spend our weekend away in.
After much discussion (we don’t like to moan) I found I was close to tears sitting inside this room. I headed down towards the reception to be greeted this time by a young male, I explained we had paid a lot of money for a light, beautiful room but we had found this was not the case. His attitude was terrible explaining the matenance man was supposed to fix that but obviously hadn’t, then followed on to explain he would pay £100 for a room with a hole in the roof as apparently that’s the prices in Brighton, I explained I had already looked up hotels in the area before heading down to talk to him in which I found a room that evening for £58 which looked to a much higher standard than the one we were currently in... I explained I wouldn’t be staying in that room so he either needed to refund us so we could stay else where or give us a different room, he went on to explain he would only refund us 30% so we couldn’t stay else where and could maybe move us regarding whether his manager would pick up the phone. So after waiting 15 minutes the male continuous to call his manager whilst explaining to me there’s no point moving rooms as it’s no better and it’s more expensive to park.. but still refused to refund us our full money.
Finally we came back with a verdict, he would give us a new room in which we had to travel across town to one of the other hotels which is owned by this company, so not only did he have to collect our stuff we then had to waste more money travelling across town, buying a new parking ticket in a new location. I arrived at this new location to be greeted by the same girl that had put down the phone on me, hanging out of her flat (which smelt like drugs) with a key in her hand. Again another warm welcome from the staff! The room was slightly better. probably because it didn’t have a hole in the ceiling but still not worth the £100 paid but we were just relived to be finally in somewhere to rest after all of this stress.
The room still included the famous leak stains which were in the previous room all across the ceiling, window didn’t shut in the bathroom so the room was freezing and the carpet again was covered in stains... We decided we had no other choice but to stay in it as there was no other rooms and we couldn’t afford to just take a 30% discount. It had to be the worst nights sleep I’ve ever encountered, not only could we hear all of the noise from the street as the window wouldn’t close, but from 12-2am there was constant banging on the main door downstairs, scared to go outside I just had to put up with the noise. At 2am a male employee which came out of the females flat headed downstairs shouting at a costumer asking why he was banging the door, the man obviously was angry due to being locked out explained he’d been banging for ages as he couldn’t get in with the code (a problenwe had earlier that day) as the lock was slightly broken. The employee continued to shout at the costumer saying he couldn’t hear him so it was his fault and carried on shouting at 2am in the morning.
After finally falling asleep, I woke up feeling terrible from the little sleep I had. I explained to the employee when checking out that the manager needed to contact me ASAP and left my contact number, the employee explained he would have the manager contact me but I’m still yet to hear anything!
Don’t waste your time staying at this hotel, I would say pay the extra money and stay else where.. but £100 for one night still wasn’t enough to sort this mess of a hotel out. Ruined our trip to Brighton and a weekend away we had been looking forward to which is such a shame for such a beautiful location!
Pictures looked light and airy. This guest house was far from it! We paid for a premium double room and it was cramped, dark and dated. The curtains were falling off the rails, the windows never looked to be cleaned and the carpet was stained.
There was thick dust on the skirting boards and in the corners of the room and cobwebs.
Such a disappointment.
If you can pay a little extra and stay somewhere else.