Room was unclean asked for a refund was told we could not have one. He said he would give us a bigger room and i explained it wasn't the size of the room although it was very small it was the fact it was dirty. He said there was no chance of a refund and gave us the keys for the room next to the original room. As he had said the room was bigger but just as dirty. The guy at receptions said they didn't have a housekeeper and were looking for one and i suggested he should clean the rooms or not rent them out. The bed was the most uncomfortable every and very old with springs poking through. Paint was peeling off the ceiling and the curtains were torn. The floors had not been vacuumed and the bathroom floor was sticky and the shower dirty. I actually wrote the date in the dust on the windowsill and on top of the bin.
We booked a table for 4 for xmas lunch. Our steak was served medium rare, we asked or well done. We were supposed to have smooth mashed potatoes..... only one of us got potatoes with the meal and they were not mashed, just dry lumps. The roast veggies were raw. As were the green beans and broccoli. One of the desserts was Pavlova (debatable) with kiwi fruit which was served as half a kiwi fruit on the side and no sign of the berry compote! The waitress forgot to bring another glass of wine as ordered and the service was painfully slow. There was very little xmas spirit or decorating bar one xmas tree in the corner of the room. Very disappointed with the whole event. It is a beautiful Hotel with stunning views but the service and quality of food was very below par. Will not be returning again.
We had been here several years ago and loved it. This time very disappointed. Room was overcrowded with cooking facilities that are no longer used. The bath had little paint on it and the bathroom tiles full of mould. The Venetian blinds in the bathroom broken, and the curtains in the bedroom not hanging properly. The TV needed a degree in technology to work. Could only be turned off with a secret button at the back on day one, and day two no control over the volume. While the service was lovely, the bed comfortable and the room warm, the general air of decay both in the rooms and lounge bar was grounds for crossing off this once grand place.
How sad that it was such a bad experience. Four of us...booked the Penthouse...no gas in the fire so the apartment was freezing. There were cheap plastic fans dotted around. The dishwasher had the previous guests dishes unwashed. No tea in the container. The pot plants in the master ensuite had seen better days. The second bedroom had an ironing board, iron, heater and air con unit cluttering the room. As if this wasn't bad enough sadly the staff weren't interested.
Don’t know why other people are complaining.. this is a stunning building and my room was beautiful. Harbor views in two different directions from separate windows, immaculate modern bathroom and period style brand new seating area to enjoy the views from. Fridge, electric blankets, free standing full length mirror, original fireplace. fabulous value compared to a regular motel or CBD hotel. Friendly and helpful hotelier. Great bar area. Can’t believe my luck value-wise.