When we arrived we were told we were early and they were obviously not pleased. The room was lovely... but dirty! The beautiful balcony which had a kitchen area for making drinks, was covered in what we thought were rat droppings and when we mentioned this the manager just said No - they're squirrels! The room was not cleaned (we stayed 2 nights) The owner was away on the first night but on his return asked how we had enjoed the farm tour - this had not been offered. We had 2 severe leaks fromn the water tank - one of which entered the bedroom. They seemed completely disinterested. The beautiful pool was cloudy and had just 3 hard backed chairs (no loungers) We asked for a 4th as there were 4 of us - nothing happened. The second day we asked again at lunchtime, and a 4th hard back chair arrived at 5pm when the pool filter was turned on for the first time! This place has such good potential but it was pretty poor. There was no-one else staying so were not busy. They are building additional accomodation and we were disturned early on our final morning by building work. Worst of all - they did not offer our driver any food or even a drink. This is a long way from the nearest village so he had nothing to eat until we went out the next day.
This place is the pits - really. The owner is both odious and rude in equal measures. We arrived and were hustled in to a pretty poor lunch by the standards we are used to in India, and it was expensive too! The room was terrible, old and tired, mould in the bathroom, a very basic shower with no pressure and cold when we went to look. The swimming pool was a green, cloudy mess or bacteria, unsafe to go in and there was a noisy building site right in front of our room, which made it impossible to sit out on the terrace and spending time in this horrible room was not a nice thought, so we decided to leave as the place was a complete lie as per what was announced on Booking.com - there was no wifi, except at 150 meters at the owners house. The place could be good, but it just is not, it is TERRIBLE. The manager Krishna is nice, but the owner, whose son boated about multi million dollar property deals and how rich the family is, debated for 3 hours about being paid in full for 2 night's stay, which we refused, but had to pay for a night that we didn't stay there. We finally left after the owner, who became more and more rude and odious, left us to the manager. We went to the Coco Lagoon resort, which was fabulous, and I suggest anybody else does too - this place really is bad and they have no notion on customer service - they are clearly so poor that all they have is money!
We opted banyan tree for one day outdoor photoshoot. The place was good but very bad hospitality. We spent half day there for which we paid full day tariff. During our telecon they promised to offer a room for changing our costumes but when we went there they told all rooms are occupied and demanded to pay 3500 rs so that they can provide a room just for keeping our bags and to change our costume. So how can they offer a room if we pay extra? Although we paid for photoshoot in which a room is also inclusive. We spent only 4 hours there but they were only focussed on money. Worst experience in this regard.
Not for you if you if you want hot water for bathing or cold water to drink. Large room with air conditioning. Lovely, quiet location. Great swimming pool. Pleasant meals. I found the owner, who showed me round the estate, and welcomed me into his home, charming. The service could have been better - we asked for ice for the cool box in the car, but none was forthcoming [a problem for me with dehydration].
The Manager, Sharma, forgot to welcome us when we arrived. He walked away as my husband and driver carried our suitcases to our rooms. Not being used to being told to stay in my room to rest until we would be collected promptly at 3pm to take us to have a swim and then return us to our room 30 minutes later until exactly at 5pm when he would take us to meet the owner was an unpleasant shock. The owner was very nice but no idea how to handle guests who had to use his dining room for meals. We were ushered out by 8.30pm back to our rooms so his family could then eat, at least we had early nights. There is no alcohol served, fine by me as I don't drink, but only sterilised water was offered. Sharma stood over while we ate, removing any little dish as it was emptied, it was very off putting. There is no communal area to sit, internet is outside by the entrance to the private house. Although there is air con in the rooms we were told we would not need it and we saw there were no handheld controls so were unable to use it anyway.
Meals, I warn anyone with a healthy appetite to take provisions, I was not impressed by chicken bones and tiny spoonfuls of spices with the usual rice. Cartoned juice when the country is full of great fruit is unacceptable. Bread that tasted like cardboard was inedible.
The good point: luckily there was another couple staying so we could laugh this shocker off.
A positive point: it would not take much to change this around as the rooms are fine, we did have hot showers, the pool just needs some comfortable chairs and a sunshade or two as there are none and it is too hot an area as it stands. There needs to be somewhere for guests to sit outside with shade and comfortable chairs and so they feel they are not encroaching on the family. And Sharma needs to remember guests names and treat us with politeness and not try to run it like an army camp.