I recently spent a week at this hotel for work. The hotel was fine; not great. Location is really nice, as others have said there is a small shopping center next door that has a few restaurants (places for sushi, burgers, pasta, pizza, chinese, fruit smoothies and acai bowls) and a nice market. My room was a king suite, i didnt get a view or balcony but had a nice 2nd room with a desk for working. There is an executive lounge on the second floor just above the lobby. I had breakfast there most days (gallo pinto, fruit, eggs, bacon and some pastries) I used the fitness center a couple times (four treadmills and some other equipment). All of the employees were quite helpful. It's not as nice as the nearby Marriott, but i certainly enjoyed my stay.
We were en route to Jaco and decided to stay one night in San Jose as my brother-in-law always stays at Hilton hotels. Upon arrival, we were pleasantly surprised at how beautiful the Doubletree was. It is open air and therefore has a lot of gorgeous plants growing in and around the 2 story hotel (which has only ramps but no elevators). Speaking of which, my parents are in their 80’s with mobility issues but they had no issues.
Our rooms were large, had great AC, and were stocked with blowdryers, irons, and coffee maker. Most rooms do not have a refrigerator, so you will have to request one if needed (does not look like there is a charge, a relative got one for his insulin). There is a small onsite casino with blackjack tables and slots, operated by different vendor. Several in our party went there one night and enjoyed it, but we did not experience it first hand. The pool is open 7am to 9pm. They do have a small fitness center - but it was undergoing renovation so was closed while we were there. Starting in Feb 2019, the hotel started offering a free shuttle that departs from the airport every 60 minutes on the half hour until 10:30pm or you can take an Uber (cheapest option) or taxi (also inexpensive). We had just missed the shuttle so had to wait at least 45 minutes for the next one. It was very clean and comfortable but the driver did not speak english (which was not an issue). If we had known we were going to have to wait that long, we might have just taken a taxi or Uber as the hotel is only about 10 minutes away. If you decide to take a taxi, be aware that not all taxi’s take credit cards. Per other reviews, you can use the SJO free wifi to access the Uber app on your phone. During my entire 8 day trip in Costa Rica, I never converted any cash and just used dollars and credit cards the whole time. If you need snacks, there is a Fresh Market grocery store just a block away (you can see it from the front door). The onsite restaurant is called Las Tejas - please see my separate review for more info on that. The only issue we had during our entire stay is that we only got 2 towels and had 4 people staying in our room. This was easily fixed by asking the maid for 2 more when we saw here making up rooms. We had free strong wifi in our room and were happy that we did not have to enter a password and that it allowed unlimited devices. If you have access to the executive lounge, it has light snacks and beverages, wine, and beer from 5-7pm and serves breakfast until 10am, but is not open 24 hours. My brother-in-law had this but we did not qualify as Gold Members. Not sure if everyone gets this or if it is for members only, but we were greeted with warm chocolate chip cookies when we checked in, which we all loved.
I also like to specifically mention the awesome service we received from Juan Carlos. As we were checking in, I asked what was the best way for 3 additional parties (total of 7) to get to the hotel since their flight was delayed and they would be arriving after 10:30pm so the shuttle wouldn’t be running, plus two had mobility issues. Juan Carlos asked me their names and he looked them up. Turns out that my parents never made their hotel reservations (they had forgotten to do so). This means the group only had 2 reservations and not 3 ... and the hotel was fully booked. Fortunately Juan Carlos worked out a solution and switched two rooms to the master suite with two bedrooms, a living area, and two additional rollaway beds so everyone could fit ... with no extra charge. At first we thought it was odd that he wanted to look up their reservations, but we are so glad he did ... as we were able to call the other families at the airport in the United States and confirm they were OK with combining their reservations and have it all worked out before they arrived. If they had arrived at midnight and not had a room, it would have been a disaster. Thank you Juan Carlos for patiently spending 20-25 minutes with us to work this out!
I recently spent 5 nights here, and everything about the stay was great. The onsite excursion consultant did a great job of helping me set up a last minute trip to the rainforest. Breakfast at the hotel restaurant was very good, and the dinners were as well. They change up the dinner menu a bit each night so there is some variety. The gym was fantastic, with plenty of dumbells and even some kettlebells and medicine balls.
The only negative would be that the rooms do seem a bit dated, but the staff does an amazing job of keeping everything clean. I would definitely recommend this hotel if you are looking to stay in this area.
We stayed here the first and the last night of our vacation. It's a reasonably priced hotel very close to the airport with excellent facilities.
The pool area is very nice - the gym is well equipped and the pool restaurant is nice with good food.
We went to the executive lounge for breakfast. To be honest - there's room for improvement here. Very limited choice and it was obvious that a lot of the food had been there for a while - didn't look very appetizing.
The staff is very friendly!
Great value and more like a resort than a hotel! Stayed one night but made the most of it. Big gym, pool, and grounds are beautiful. Convenient to the airport with free shuttle. Internet was good and reliable.