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All You Need to Know About the Rooms
at Grand Riviera Princess

Room/Suite (1824)
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Guests1 room, 2 adults, 0 children
Booking.com
US$ 207
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Free cancellation until 01/12/19
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Agoda.com
US$ 207
US$ 159
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SAVE US$ 48
Free cancellation until 30/11/19
Travelocity
US$ 200
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Free cancellation until 29/11/19
Orbitz.comUS$ 200
Expedia.comUS$ 200
Hotels.comUS$ 200
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
Was there oct 30th to nov 7th. Platinum suite. Everything was good clean. Personnel was great especially eddy at the concierge...
... Villas and my twins were in the Platinum section.   Twins room door malfunctioned and were waiting for an hr to get...
... as with all resorts they try to have an Asian, Italian, ... Room service was great for breakfast, but not so great for lunch,...
Most popular question about the rooms
Does the junior suite have toiletries eg shower gel and soap x
Sometimes, it can depend on the cleaner - but yes most of the time we had soap.
Featured room amenities
Suites
... there: multiple bars, restaurants, pools, spa, gym, tennis courts, shops etc! We stayed in the Platinum suites which is a must!
Hot Tub
The room is large, well equipped and comfortable, with a lovely hot tub style bathtub, a wonderful balcony to sit out on, all of...
Room service
The service in this section was amazing as well, including room service, a concierge (Carlos) who booked dinners for us, great...
See all room amenities (19)

Reviews that mention rooms

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Was there oct 30th to nov 7th. Platinum suite. Everything was good clean. Personnel was great especially eddy at the concierge was extremelynice. Pedro and Charlie at the platinum bar where phenomenal. Mario that brought us back and forth from and to the lobby was a great person and employee very friendly and pleasant and always a smile. The food was excellent except the steakhouse could not eat the t bone. Walked out of the restaurant. Le fondue fantastic. Entertainment at night 5 stars great shows. My only only problem was that only have one party pool which got full quick no chairs. So u had to go to the other pools that felt like a funeral home. And who has a bingo night on Saturday ? That's a no no. Boring saturday. I would not return because of the lack of activities during the day and after the night show
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Took my twins with us, was nothing as expected.  Concierge was not helpful, kept sending us to different locations as we stayed in the Villas and my twins were in the Platinum section.  

Twins room door malfunctioned and were waiting for an hr to get helped.  Food was cold at best, same items everyday!  My wife went home early and we tried to give her massage session included in our package to one of my boys, everyone refused!  Felt like once they had our money, we were left to figure things out.  

Our "personal" concierge was to busy playing on her phone to make us feel she would EVER help us enjoy our vacation.  NEVER AGAIN!

Transportation never answered the phone, I thought I would have to pay twice to return! One nightmare after another. Royal Hilton - never worried once!

Sent from Yahoo Mail on Android
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2nd visit here so we knew what to expect.
Booked Laguna Villa for the adults only pool area that is a favorite of ours - Ady was great and always kept our glasses full and a water near by. The housekeeping and grounds are really top notch. The food could use a bit of an improvement in certain areas, but as with all resorts they try to have an Asian, Italian, ... Room service was great for breakfast, but not so great for lunch, but I think there is allot of variation.

One thing I noticed is the night club is playing the same music from our visit two years ago. Kind of across the board the music is very dated, and in all beach / pool / night club locations you can hear the poor audio equipment quality. I get the feeling that Mexico (Playa del Carmen / Cancun) and Princess resorts might be ahead of the curve on environment options.

Great value and we would definitely consider returning for a 3rd visit.
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Date of stay: October 2019
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imodium will be your friend if you book here, although being handed a letter from the TUI rep at the airport stating "do not eat any food that is not piping hot or any fresh fruit", this statement doesn't appear to have been passed onto the hotel.
Unless the food was cooked in front of you there was very little evidence of piping, no bulling casseroles or side dishes.
Too much variety, try doing less but to a higher standard.
The TUI rep reinforced this message by saying "don't eat anything outside of the hotel complex" and then tried to sell day trips eating food prepared off site.
I spent 3 days not moving more than 50 metres from the toilet.
Rooms may well have tea and coffee making facilities but try and find the milk and sugar.
5 star it definitely is not, one day my room was not serviced at all, dust in the room that you can write your name in, public areas not cleaned for days on end.
A dangerous electrical outlet that was reported to the concierge on the Monday and when I left on the Friday it still was not attended too.
If I return to Mexico to get the holiday I never had, this hotel will not be where I am staying.
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Date of stay: October 2019
Room Tip: Book somewhere else
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Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Had the most amazing stay! Staff were friendly and couldn’t do enough to help you! Food was immaculate; highly recommend ‘Mama Mia’ and the Tapenyaki option at ‘Miso’! Chill out was also a lovely option and reasonably priced for the service and quality of food!

Pool areas were relaxed, clean and not crowded at all! Our room was clean and had everything you needed, including lots of space and the mini bar which was restocked daily! The jacuzzi bath was a fab extra and all in all was well worth the small amount to upgrade!

Thank you so much for such a wonderful stay!!
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & answers about the rooms

Does the junior suite have toiletries eg shower gel and soap x
Sometimes, it can depend on the cleaner - but yes most of the time we had soap.
0 votes
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They offer you an upgrade as soon as you arrive, the boy on the desk used the tactic of ‘why did you book such a basic room!?’. He then offered us platinum room for an extra £700 (for 2 weeks).
1 vote
No sunscreen bug spray or Bluetooth in any rooms
1 vote
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Platinum suites are in the platinum building, closest to the beach. You get extra perks including all the a la carte restaurants. The platinum lounge is right there where you have you own concierge who can book all your restaurants, no standing in line. You get better alcohol, a welcome gift, roped off area at the beach. IMO it is way better than deluxe junior suite. There is a small private pool by the lounge also. You get robes, slippers, etc. I recommend it
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