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All You Need to Know About the Pool
at Sandos Cancun

Pool & Beach (1067)
23 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
Bookit.com
US$ 393
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Booking.com
US$ 397
US$ 365
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SAVE US$ 32
Free cancellation until 23/11/19
Reserve now, pay at stay
Travelocity
US$ 374
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Free cancellation until 24/11/19
Reserve now, pay at stay
Orbitz.comUS$ 374
CheapTicketsUS$ 374
Nustay.comUS$ 397
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Pool review highlights
... particularly as well as Chantal (the waitress from the pool) Came from Canada and would definitely come again. The staff...
... They kept us active by doing a lot of activities like the pool volleyball and some other ones, they had always a great...
... talking and listening us. And aIso to Chantal the waitress of the pool and the bartenders Arturo, Flavio, Diego and Giovanny
Most popular question about the pool
What is policy to hydrotherapy pools only without booking the massage services, In other words can we walk in and use hydrotherapy pools only?? Are these for free or extra...
You can use them free of charge if you are a Royal Elite member. If not, I believe there is a per day charge.
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Featured pool amenities
Outdoor pool
The beach and the layout of the outdoor pool and bar areas truly exceeded our expectations (with stunning views).
Heated pool
The heated pool didn't work & you had to pay to use the hot tub located in the spa.
Sauna
... and its water activities, you will need 2 hours in this quiet, relaxing spa were you go from sauna to hydrotherapy and ma...
See all pool amenities (6)

Reviews that mention pool

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5/5 resort. The food was amazing, entertainment was amazing and the staff is amazing. Bernie particularly as well as Chantal (the waitress from the pool) Came from Canada and would definitely come again. The staff are quick to help with anything you need. We will miss it!
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Web Relations C, web relations at Sandos Cancun
Responded 1 week ago
Dear guest,
Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations.

Thank you again for your visit and we look forward to your next stay at Sandos Cancun!

Best wishes,
Martin Vazquez
Web Relations
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
It was great, but Bernie And Alex from entertainment staff made our trip amazing. They kept us active by doing a lot of activities like the pool volleyball and some other ones, they had always a great smile and good vibes with us. Thanks ,Matthew
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Web Relations C, web relations at Sandos Cancun
Responded 1 week ago
Dear guest,
Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations.

Thank you again for your visit and we look forward to your next stay at Sandos Cancun!

Best wishes,
Martin Vazquez
Web Relations
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
It was a lot of fun, we enjoyed so much the karaoke night and the champagne party. I want to give thanks to Bernie and Alex from entertainment for being so nice to us and always talking and listening us. And aIso to Chantal the waitress of the pool and the bartenders Arturo, Flavio, Diego and Giovanny
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Web Relations C, web relations at Sandos Cancun
Responded 1 week ago

Dear guest,
Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations.

Thank you again for your visit and we look forward to your next stay at Sandos Cancun!

Best wishes,
Martin Vazquez
Web Relations
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Our experience was really good and the staff always had a great attitude and always keeping an smile on their faces.

I want to give props to Chantal the waiter of the pool, and the next bartenders: Giovanny, Flavio, Diego, Arturo for being awesome with us. Then from the entertainment staff Bernardo and Alex always kept us entertained and makes us laugh a lot.

Thank you so much.
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Web Relations C, web relations at Sandos Cancun
Responded 1 week ago

Dear guest,
Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations.

Thank you again for your visit and we look forward to your next stay at Sandos Cancun!

Best wishes,
Martin Vazquez
Web Relations
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
My boyfriend and I stayed here for 6 nights and we had a great time. Our room was clean and always well stocked with water and drinks. The beach is beautiful, and well kept. We enjoyed lounging on the beachside beds every day. I personally loved that they provided a little extra shade when it got hot. The ocean is a little rough, not great for snorkeling, but we enjoyed jumping in the waves and attempting to body surf.
Service beachside was awesome. Special thanks to Mario, who worked extremely hard and always kept us well hydrated.
Bernardo from entertainment was a blast. We looked forward to seeing him every day and had so much fun doing aqua fit, beach volleyball, and the Sandos Challenge. He was fun, friendly, and had so much energy!
Vega, the bartender at Bar Two was amazing. We must have stood there and chatted with him for an hour one day.
Gabriel from concierge was extremely friendly, and patient when trying to arrange our transport back to the airport. He was put on hold multiple times, and instead of showing frustration, he made great conversation with me while waiting!
We liked that this was a smaller resort. It never felt crowded and staff always had time to take great care of us. There are 3 fabulous pools to cool off in, although they get shady in the afternoon when the large hotel beside the resort blocks the sun.
The food here was average, but no worse than any other resort I’ve been to. There is a good selection to pick from the buffet which was nice to see.
I would definitely recommend this place to anyone who asks. We both would come back to Sandos Cancun in a heartbeat. Great spot for couples!
I am ranking the resort a 4/5 just because of the food, however the service, cleanliness and location of this resort is superb.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Web Relations C, web relations at Sandos Cancun
Responded 1 week ago

Dear guest,
Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations.

Thank you again for your visit and we look forward to your next stay at Sandos Cancun!

Best wishes,
Martin Vazquez
Web Relations
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Previous

Questions & answers about the pool

You can use them free of charge if you are a Royal Elite member. If not, I believe there is a per day charge.
1 vote
How many pools are there, and is there music going all day at them?
3 pools! Yep! They always have something playing!
0 votes
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Hello Dress code: Men, No flip flops or uncovered shoulders, Formal sandals is ok. Women can have bare shoulders. no flip flops If there is anything else that we can do for you, just let me know. Best Regards, Victoria Barbero Web Relations Sandos Cancun
0 votes
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Is there a jacuzzi/hot tub with the pool?
Nope...the only hot tub is in the Spa which you have to pay about $30/day to use.
0 votes
We ate here in November and no need to heat the pool. Three pools the bottom pool is the hottest and with air temps at average of 85f no heaters needed .
0 votes
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