San San, located in the unspoiled Port Antonio region of Jamaica offers a true Jamaican experience. It has best of everything to offer, lovely private beaches - Frenchman's cove and San San beach are within walking distance-, nearby waterfalls, the famous Blue Lagoon is minutes away and El Cielo is the perfect "home" from which to experience it all. This is the real deal, Jamaica without the glossy commercial veneer of more developed resorts. I can't wait to return perhaps in June so I can enjoy the beautiful mangos that were not ripe yet growing on the lovely mango tree where I enjoyed unforgettable moment of relaxing in the shade caressed by cool ocean breezes and the lovely rustle of the mango tree's leaves. I fell in love with Jamaica, that mango tree, and my travel companion.
STAY AWAY!!! I gave this 1 star because that it the lowest I could. This was a wolf in sheep's clothing. Pictures looked great. WE were told by the owner we would be pleased with the booking. We booked both villas to capacity for destination wedding. We arrived there and the villa was run down. NO OPERATING SPA. DIRTY POOL. No cable on the first night. Villa 2 was under renovation the kitchen counters were ripped off the wall no sink no microwave fridge pulled and unplugged from wall. . NO TVs AT ALL in villa 2. No cable. Stained bed linen. Not enough towels. Gym equipment was rusty torn up and machines did not work.Porch outside of gym was rotting and looked unsafe. In villa 1 ancient tvs. No TV in 2 bedrooms. no double bed occupancy. Maybe 3 tv channels none of which were sports channels Tv remotes dead. Peeling ceiling paint. 1 remote had corroded batteries my nephew (the groom) found out the hard way. Flaky wifi if at all. Insects in bed. Ants everywhere which bit us. NO ac in living room.Simple things as paper towel holder broken in kitchen.Dishwasher not working. Master bathroom shower in villa 1 did not work properly which eventually totally stopped working by the time we left. Understaffed. The staff that was there was over worked. No laundry done until we asked about it. And then only had laundry done once in 10 days we were there. 1 iron and 1 ironing board for 2 villas. Small and dingy "beach towels" which were bath towels. Beach was not walking distance. When we did make it to the beach they were rocky and full of sea weed. We contacted the owner and told him of our dissatisfaction and he dodged us. WE asked for a refund so we could move and were told we we would get a refund when we returned to the US. We were basically held hostage as we needed the money to move somewhere else. We are still waiting for a refund...I have reached out to this owner daily and he continues to ignore me.We were taken advantage of. What is most disappointing is the lack of accountability and responsibility by property owner. STAY AWAY!!!!
If you wish to stay in San San, Portland...there is no other place like El Cielo! The property is absolutely beautiful and the staff was very helpful and accommodating. Our room was simply amazing and the view of the Blue Lagoon from our balcony was incredible. We had everything we needed for our weekend stay so we never left the property. My husband and I cannot wait to experience El Cielo again. Paradise in Portland. Thanks El Cielo!
My husband and I and another couple stayed here for about 4 days not too long ago, and I can't say enough wonderful things about this beautiful villa in the quaint town of Port Antonio.
Not only was the place incredibly beautiful, with an extremely relaxing veranda, and gorgeous view to the sea, but the staff was MAGNIFICENT! We had authentic Jamaica food prepared fresh for us everyday (they will prepare ANY kind of food you like, and WITH LOVE:), and service that was second to none!
Other perks: beautiful balcony outside the master bedroom, and on the second floor, relaxing pool and jacuzzi, gym (yes, they have a gym and sauna room that looks out at the sea as well!), AND right down the hill is the beach that looks like something right out of Pirates of the Carribean....BREATHTAKING! It is a quiet little cove, with a small bar and restaurant on the beach....I couldn't have asked for a better getaway! Thank you El Cielo for such a wonderful experience. I would recommend this to ANYONE!