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All You Need to Know About the Pool
at Paradisus Palma Real Golf & Spa Resort

Pool & Beach (2314)
27 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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US$ 374
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Melia.com
US$ 374
US$ 284
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SAVE US$ 90
Free cancellation until 28/11/19
Travelocity
US$ 355
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Free cancellation until 28/11/19
Booking.comUS$ 355
Trip.comUS$ 294
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Pool review highlights
... volleyball. I was sent to 3 different people and could never get one! Couldn't find a pool table or any other activity to play.
... it in our wedding. Specially the Main Square and the Pool. Our Room, although a bit aged, it was well maintained and...
... pediatrician and she told us what antibiotic to use). Pros: Pool is huge with multiple stations to rest and drink. Drinks...
Most popular question about the pool
... and why? I am deaf but want to go for the best beach, Butler service, swim out our pool, casino, disco and amazing high end food. I really want to treat myself ;) Bless your...
hilton la romona was amazing!Everything from the beach to food and service is amazing.
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Featured pool amenities
Outdoor pool
... bag. the pros: the location is beautiful - the beach, outdoor pool, seating areas and cabanas were all gorgeous the food at...
Kids pool
... but aesthetically gorgeous .They also don't have a kids pool but You can go to the kids club that is amazing in any of...
Sauna
... royal service member we have been able to go all the time and use the sauna, steam room, jacuzzi etc. It’s so relaxing and zen.
See all pool amenities (6)

Reviews that mention pool

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Excellent staff, safe grounds, most enjoyable vacation! Can't wait to return! I would suggest having more to do for my age group. We looked for a volleyball for 3 days! I asked several staff members where to get a volleyball. I was sent to 3 different people and could never get one! Couldn't find a pool table or any other activity to play.
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Date of stay: November 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from CMMelia, Gerente at Paradisus Palma Real Golf & Spa Resort
Responded 1 week ago
Dear Fraffiani119,

Thank you very much for your lovely feedback. We love to know that you enjoyed your time totally. Our activity team offers beach volleyball at different days at the week. Furthermore, be assured that we'll take your suggestions into account.

We look forward to welcome you back soon.

Kind regards
Guest Service Center Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We got married at Paradisus Palma Real a few years ago. It was an unforgettable experience so it was a no-brainer to celebrate our anniversary at this place.

PROS:
The place still looks as amazing as we remember it in our wedding. Specially the Main Square and the Pool.

Our Room, although a bit aged, it was well maintained and clean. Pool, Beach, Gardens and common areas were very well maintained.

Friendly Bartenders. Every bartender at the resort was friendly, polite, and professional. Great Piña Colada and Chinola (passion fruit) Mojitos.

CONS:
Preferential Dinner Reservation: It seems that certain hours were for the “better” guests as we noticed later during our stay that none of the restaurants were at capacity. We also requested to add something special on our table for our anniversary. Unfortunately, nothing special was added at dinner time at the restaurant.

Annoying “Circle by Melia” Staff: Every day we were being approached by “Circle by Melia” guys to sell us those Time-Share packages. One of them even told us to participate on that 2-hour seminar so that he can get his “points”.

The Beach and Pool waiter service was almost non-existent unless you tip. During our 4 day stay, we were approached only once by a waiter. We decided to get the drinks ourselves from the bars.

The food quality and variety has dropped dramatically. Low quality wine at the restaurants. Some plates at the Vento restaurant were just not fresh.

Not so peaceful on the weekends, specially at the Pool area.
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Date of stay: October 2019
Rooms
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from CMMelia, Gerente at Paradisus Palma Real Golf & Spa Resort
Responded 1 week ago
Dear Chrisitian,

Thank you very much for prefering us as your vacation destination once again. We hope you had despite of everything a great time. We appreciate that you still like our public areas, the rooms, cocktails and our attentive staff team.

It's true that our guests, which booked The Reserve Beach and Royal Service get preferential dinner reservations, however all our guests get a table if they make their reservations on time and the restaurant has capacity, it is valid for all our guests.

We're also sorry for the situation you went through with the Vacation Club. Attending to the presentation is optional to guests and those who choose to attend can leave the presentation at any moment. We'll follow up your comments with the club team, to ensure our guests receive the best treatment at all times.

Your opinion as loyal member of our family is very valuable to us; and we thank you for helping us to enhance our service. We hope to have the opportunity of welcoming you back, please feel free to reach out to us directly whenever you consider visiting us again. We all will do everything in our hands to deliver a totally Paradisus time.

Sincerely,
Guest Service Center Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We were disappointed with service at Naos buffet where wait staff did not come to even take drink orders the first 2 days, but after complaining to head waiter Jose RIviera he ensured we had service from then onwards. We could not get reservations on Friday (the day we arrived) or Sat which is unfortunate and Dinner Buffet food is almost similar to lunch buffet food. Buffet is not great, but we were able to find atleast one thing we liked each time. Burgers and Hotdogs at the beach available 12-1.30 and around 4 pm. So you will not starve, but we got pretty bored after 2 days. Our concierge Richy was great. My daughter got an ear infection when we were there and he picked up antibiotic from Pharmacy for us. Thankfully we did not have to use the doctor onsite (said 160$ charge, but we called our pediatrician and she told us what antibiotic to use).
Pros: Pool is huge with multiple stations to rest and drink. Drinks were pretty good. Restaurants Aqua, Vento, Rare and Mizu were good; Circus, MJ show and DR show are decent
Cons: Beach is full of kelp and not cleaned in morning or evening. Some wait staff did not show interest to serve. Entertainment shows were nothing but Dance music/DJ night
Helpful tips: Email ahead for dinner reservations or go to the concierge when they open at 9am Sunday morning to make reservations for the week. If you are traveling from US, DO NOT CONVERT Dollars to Pesos. They use only Dollars in DR and all prices and services are in US Dollars.
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Date of stay: November 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from CMMelia, Gerente at Paradisus Palma Real Golf & Spa Resort
Responded 1 week ago
Dear Anvitha A,

We thank you for the valuable time you invested to share your comments and thoughts with us. Thanks for your appreciation of our facilities, specialty restaurants, drinks quality and the caring service provided by Richy.

However, we are really sorry if you did not appreciate our buffet. Furthermore, we apologize if the waiter service at Naos during the first days of your stay was not as you expected. Please, be certain, we will discuss your valuable comments with the departments involved and all the necessary corrective measures will be implemented.

We would love to offer you the unforgettable vacation time you deserve in a future stay with us.

Guest Service Center Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We had a wonderful family holiday at this resort.
Jesus Evangelista was our waiter for the entire week and took such good care of us.
He made sure our kids stayed hydrated, always bringing ice cold water at regular intervals, plus any other drinks that we desired.
Jesus was friendly and attentive and always had a smile on his face.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from CMMelia, Gerente at Paradisus Palma Real Golf & Spa Resort
Responded 1 week ago
Dear sarahrowland201,

It is truly a pleasure to hear of the amazing time you had while staying at Paradisus Palma Real.

We are so glad to hear how our team went the extra mile to offer you a personalized assistance throughout your trip. Rest assured, we will share your kind words with Jesús, who will be thrilled to hear from you.

We count ourselves lucky for guests like you and look forward to welcome you back in the near future.

Guest Service Center Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall, not super impressed... we had a lot of broken stuff in our room, including a giant hole in the spa tub. I’m really only writing this review for Freddy Mota at playa-pool. He was amazing. Always there whenever we needed something. He even went and got me a regular Coca Cola from the main kitchen at 730am before the pool opened. Great staff... you have. Just work on the infrastructure a little more- keep up your rooms better.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from CMMelia, Gerente at Paradisus Palma Real Golf & Spa Resort
Responded 4 weeks ago
Dear Stinkykitty,

Thank you for staying with us. We lament that we couldn't met your expectations with our room.
Please excuse the inconvenience reported in your room. We handle quality controls that ensure our guests enjoy optimal facilities, and we can guarantee that their experience is not our standard. We will share your report with the departments involved and strengthen our supervision to prevent similar situation.

Despite of the we hope that you spend a nice team, enjoying the friendly service from Freddy. Rest assured, that we'll share your words with him.

We hope that, thanks to the friendly attitude of our team, you can return to our hotel and give us the opportunity to change your impression of our resort.

Sincerely,
Guest Service Center Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

My understanding is only if you are booked at the grande you have free access to the water park. Otherwise I read it’s a $80 US dollar charge per child per day
0 votes
The kids can go with the kids club. If the rest of the family wants to go I think you have the option to pay to enter it.
1 vote
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Hi 137Kasiar, The pool temperature was great (warm) now, and i don’t know how it will be in December (the hotel could inform it better), but i don’t think it will be that cold! For Royal Service couldn’t be that comfort, because the pool isn’t so big (again, i don’t know how many people usually stay there on December, the hotel can send u more details), but the mean Pool is big and I am sure is enough for everybody that time! Hope i could help u a little bit!
1 vote
We had originally booked a two-bedroom master suite, but were upgraded to the Royal Service Luxury Suites that overlook the ocean and the "quieter" pool. I do believe the one/two bedroom master suites are under "renovation", so you might be upgraded when you get there. They are also in the part of the resort that overlooks the gardens, so you won't have a view of the ocean. I would call the hotel directly and talk to someone on the phone - they were very helpful when I had a question.
1 vote
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