I stayed here alone, the hotel was nice but not quite 4* nice. The rooms have no views because the hotel is right between two buildings. My room had a view on the pool, but i couldn't open the blinds as it was on the 1st floot. Luis from the front was particularly helpful. Breakfast was nice.
One incident stands out thought:
I arrived on Saturday afternoon, and asked the front desk for the closest office of change. I was told the hotel had a driver that could take me there for free and then drop me off at a restaurant for lunch. The driver, abab, was drinking while driving, and refused to take me to the restaurant after the office of change. Instead, he took me to a monument even though I repeatedly asked him not to and then took me to his house where he asked me for about $80. He kept repeatedly saying that I smelled good (?) And at one point even touched my hair. As a woman travelling alone, this was a really frightening experience. After reporting him and what happened to the front desk upon my return to the hotel, he was still around the next day and I doubt that they did anything about it. If you do stay here, do not use their drivers, just book an uber it will be cheaper and safer.
I booked 3 nights at the Hotel Mauad Boutique & Spa from Aug-22 to Aug-25: to resume, the room was very dirty, I had to call the staff twice to have it decently cleaned ( I found hair everywhere on the floor in the bedroom and bathroom), the shower was broken in the first room they gave me and then completely blocked by limestone in the shower holes in the second room. I had to call a third time to have it cleaned. There are NO JACUZZI, NO BAR (the hotel does not serve alcohol at all), NO RESTAURANT (you can a "continental" breakfast but no lunch or dinner). In my room, the telephone was broken all along and despite their four attempts they could not repair it. The food is extremely mediocre but no more than on the rest of the island, but not up to international standards for sure (among which no natural juices, everything has added sugar). The bed are not good as you sink in when you sleep. There is no chest or drawers of any kind in some rooms. The mini-bar is basically two bottles of water. There is NO SPA: the spa consists in a lady that comes massage you in your room. Finally, I didn't dip a toe in the pool because it was dirty and the water was cloudy.
Despite all of that, I would add that the personel is very helpful and dedicated, smiling and trying to please you at all times, my belief is that they just don't know how to run an hotel.
My husband and I stayed 6 nights. Excellent experience here - The hotel itself is beautiful (kind of like an old castle beautifully updated for comfort) and ideally located just off of the Malecon (main waking area with ocean view with all the restaurants, bars, performers, shops). Staff is extremely polite and helpful. The room was very clean and spacious. The hallways are decorated with lots of beautiful paintings.
We were impressed with the daily breakfast buffet which differs daily, is fresh and has something for everyone, i.e., mangu, mashed potatoes, pancakes, French toast, cheeses, cereal, eggs, toast, juices and fresh fruit, etc.
We enjoyed every aspect of this hotel and plan to return in the future.
The only whole day we stayed at the Mauad we left the property at 8:30 a.m. after breakfast to go to the Colonial District. We came back at 3:45 p.m., to find out that the Make The Room Please sign was still hanging outside our 203 door knob. The bed wasn’t done, etc.; but there were signs that somebody came inside the room: window courtain was left wide open, wet towels were left over our suitcase that was over the floor. I asked the lady that was cleaning another room at least to exchange the towels and her response was: ‘I don’t have clean and ones’ without offering a solution. Therefore, I asked her: Is it possible to get at least 2 clean towels for us.Please? I will try to do so, and bring them to your room. I wrote this review half an hour later and we are waiting. On the positive side: check in personnel is extremely courteous. Breakfast: very good. WiFi: very good. Shower pressure: low.